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January 2024 by Charles Norris
Avoid this place at all cost! They try and force you to wear a mask post covid-19. First off it’s my right to choose what I want to do and not let some parts salesman dictate what I should wear. I’m surprised they don’t ask for a covid vaccine card. Save yourself the hassle, shop on Amazon or go to Home Depot. I hope they go out of business with these far left ridiculous unmandated mandates! Today is 01/15/2024.
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January 2024 by Noah Zimner
The date is 1/9/2024 post COVID. There are facts and data available for the public to read. Current employees are forcing customers to wear masks. I rarely would recommend people go to Amazon to steer away from small businesses like this but in this case... I don't take healthcare advice from a plumber customer service desk employee. I personally watched 4 customers walk out due to this. Hope the owner of this business wakes up.Owner is extremely rude. ( Owner was not present during the conversation, I was not rude or condescending towards the employee requesting a mask. If the employee is wearing a mask for protection why should others be forced to wear a mask or be forced to stand outside in 36 degree weather, your protected by YOUR mask. I was still kind enough to DO businesses and stand outside in 36 degree weather. The shower stem I could have bought at Amazon or home Depot for 19.99, I paid 40.00 at this location.. if I would have known that owner was as rude as he was in the last 10 seconds of the transaction I would have been happy to make the drive to any of the large box stores. I would not recommend shopping with this small minded spiteful business owner.
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December 2023 by AMH
This place is amazing. Such helpful and expert staff. Cici repaired the sink stopper part I brought in, when I assumed I'd need a replacement. Free of charge! I absolutely recommend this business.
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December 2023 by Francesa
This is the place to help you FIX your good old plumbing. Worth my flooded laundry room just to meet these fine people. Thank you, The Old Lady ?
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December 2023 by Joel Spreng
I always think I'm going to have to replace the whole faucet but sure enough they have the part and better than original. Thank you!
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November 2023 by PK Steffen
They knew exactly what I was holding despite the fact that the part was almost seventy years old. They cleaned it and replaced some parts and wanted next to nothing for fixing it. I insisted on paying more and buying them lunch. My shower works again. This is a family run business that is an asset to our community. Treat them well and patronize the heck out of their business.
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September 2023 by P M23
I went to 2 Ace Hardware stores before they referred me to Bonnets and Stems, who had exactly what I needed and were very helpful. I’m so glad this business is still here helping the Tucson community!
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July 2023 by Greg Hale
This shop should be called "Plumbing Magic" because you bring in your problem plumbing project and Bruce will solve it for you. Go directly here instead of stopping at the big boxes or hardware stores and you'll save time----and get knowledgeable help. I tell you this from firsthand experience.
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April 2023 by Aaron B.
I've been hunting around for months to replace a broken shower door bottom pivot piece. If you live in North Highlands, its the builder original shower installation and this part is prone to break over time. The part has also been out of stock for years.One of the neighbors on NextDoor recommended checking with Bruce. I emailed Bruce and he was able to find a 3D CAD plan for the part and 3D print it for me. I'm out of town currently, but he offered to mail it to me.Very friendly guy.
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February 2023 by Anthony Morales
They have obscure plumbing parts that you won't find at Home Depot or Lowe's. I suggest that you try there first if you need a cartridge or stem for your shower or faucet, especially if it's older or for an RV.2 decades of plumbing experience informs my recommendation.
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February 2023 by Janet Miller
I wish there were 10 Stars !!??I just Love going to Bonnets !!Great Service of course....But they really chat with you about you are trying to fix or improve!!Fantastic conversation as well !! ??✨⛳?️
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January 2023 by Andy Bennett
This is THE best, most helpful, most well-stocked plumbing parts store in town. Bless these folks!!! They will be solving your problem before you even finish explaining it to them, often providing extra tools and supplies for free that you will need to complete your job, and will readily walk you through every detailed step of whatever you're trying to fix. This is how a great business should operate. Several times I have driven back and forth across town to other stores trying to find a part, when I should have just gone here first--they had it in my hands in seconds. Now I go here first and if they don't have it, I know no one will!
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December 2022 by gene mowrey
Amazing and knowledgeable staff here at this shop. Had a leaky hot water faucet on a very old shower. This place not only had the parts I needed ( home depot and lowes did not) they also ran me through the process of fixing it and gave me a business card with their number to call if I ran into a problem. Like a few other comments said this locally owned business needs more recognition for their outstanding service and willingness to help.
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December 2022 by Carlos Claudio
These people where the only people that had the part to fix my shower diverter valve. I have a Lowes shower faucet that you cannot get parts for but these people where able to recognize exactly who makes them just by looking at the design. Also they explaind how to quickly do the repair.
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October 2022 by Gabriel Fordahl
Very helpful. They know so much and have just about everything needed to get the job done.
