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May 2023 by M 7
The best skincare and makeup help I’ve had in years. They carry the best lines and have the most skilled at recommending both…I highly recommend, it is a step up in all things beauty.
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April 2023 by Carlos Olivas
The service was amazing! They made sure to ask me what my goal is as for my skin care. The manager Lorena was so professional and made sure I left with the knowledge needed for my products I purchased. 10’s across the board !!
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March 2023 by Angela
The staff is rude. It isn't the fault of the customers. I wouldn't call the staff stuck up so much as not bright and not professional. They run the store like a K Mart because that is their mentality. The problem is with the management who hires them.
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December 2022 by Lawrence Lucero
A very nice store with friendly staff.
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August 2022 by Lauren
I came in here for one thing, it was the only place in Tucson that had it. They have a great selection of products. BUT THE STAFF. The women are so rude and stuck up for literally no reason, they don’t greet you when you walk in. Just complete silence. There was one really sweet woman with blonde hair, asked if we needed help. Other than that, they all seem to be bothered by anyones existence. The employees superiority complex is simply the only reason I will not be returning. I can buy this stuff online. Do better.
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August 2022 by Cassandra FROEHLICH
Great samples and customer service! The girls are so knowledgeable on products.
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June 2022 by Lauren Diaz
I came in here for one thing, it was the only place in Tucson that had it. They have a great selection of products. BUT THE STAFF. The women are so rude and stuck up for literally no reason, they don’t greet you when you walk in. Just complete silence. There was one really sweet woman with blonde hair, asked if we needed help. Other than that, they all seem to be bothered by anyones existence. The employees superiority complex is simply the only reason I will not be returning. I can buy this stuff online. Do better.
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January 2022 by Valaya Gaudet
Good products, great location.
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March 2021 by Patricia Stevens
Always so helpful with wonderful products
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December 2020 by dimple kaur
Love shopping at this location. Staff is friendly and never regret buying their recommended products!
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November 2020 by Nancy R.
Headed out to the gorgeous la Encantada Mall yesterday; popped in here for the first time and was greeted by 2 wonderful ladies, and I regret I didn't get a name for either but they were beyond accommodating. I wanted a new scent and we tried so many, I ended up buying 3 as roller balls/travel size but will be back to get a larger in the one I have settled on. I have never had such great service anywhere, so much patience, and guidance, and every time I write a review in 2020 I have to add that if I had to wear a mask while working, I would have zero patience for anything so to encounter 2 such wonderful souls as this was a wonderful experience. What a lovely place, I will be back for myself as well as to shop for gifts because of the staff. Thank you.
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November 2020 by Jessica R.
I stopped in here yesterday looking to restock on some higher end skin care items that I can't get at Sephora (I usually prefer Blue Mercury for skincare). I found the two Skinceutical items that I was specifically looking for but when I went to check out the manager informed me that if I spent $200 on Skinceuticals I would get a free CE Ferulic sample (and it is big!!! so well worth adding another $50!!). I went back to look at the products and another employee was super helpful helping me pick two more items AND gave me about 5 samples of other Skinceutical products that I have not yet tried! One of them was the Photo Corrective Green gel mask which was super soothing on my really dry and irritated neck and chest skin...I plan to go back in the next week or two to buy the full size. On top of all this when I was about to walk out the manager asked the girl that was helping me if she applied the additional discount since I spent a certain amount of money. She had forgotten to do this so the manager fixed this. Since I got more money back than I was expected I asked if I could get a couple more things! There was a Nars eye shadow that I loooooved but they could not find it in stock or online to order. Apparently it was discontinued. The manager then said I could just keep the display one for free!!!! It had barely been used and obviously I would need to clean it off with alcohol but I was so impressed with her generosity and the lengths she went to ensure I left a happy customer. She also showed me a new foundation brush that was beautiful. I explained that Sephora currently had that same brush for 20% off and she happily price matched for me. All in all I was blown away by the customer service this store (and especially the manager) provided. I am only visiting the area for a couple months but I will definitely be back to stock up before I leave. We also do not have Blue Mercury where I live so when I need a restock on some of these items I will probably call to place my order. The store is pricy but I will always pay more for high end skincare and when I feel like the employees truly care and go out of their way to show me new products and samples and let me know what the best deals are!
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October 2020 by Austin L.
Racially discriminated against, just shop online. Lol I don't have time to be followed around. The ugly short fat woman working 10/14/20 around 4:30pm was the one following me. At-least I helped her burn a couple extra calories!
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May 2020 by martha held
I love the selection of high end cosmetics they have like Channel, Trish McEvoy, etc. It's the only place in Tucson that has these!
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September 2019 by Zandrea Penn
I had a terrible experience here. The staff is so stuck up and mean. Although they have a good selection of products and it may be the only place to buy La Mer products in Tucson but, I wouldn't go back here. I refuse to spend money at a place where the salespeople treat you terrible. I would much rather purchase my La Mer online or any other products at another store.
