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January 2024 by Violeta CP
Closed before closing time? Showed up at 9:36pm... they said the Baskin side was closed. Closing time was supposed to be 10pm.
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December 2023 by Jacob Brokes
For some reason, only about 1/4 of the flavors are labeled, so you have to ask an employee to go though all of them. They share a location, and apparently, also employees, with the Dunkin', which is fine but odd. The ice cream tastes adequate, but wasn't placed in the center of the cone, just on top, meaning we got less than expected.
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November 2023 by Reanna
Clean fast friendly
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October 2023 by ReMarie
Clean fast friendly
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October 2023 by Matt P.
Rude cashier, didn't even thank my friend for complimenting the girls jewelry. Horrible selection off donuts as well.,
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October 2023 by Isela Celaya
If I could give them 0 stars I would. More than a handful of times I’ve gone an hour to at least an hour and a half before closing and they are limited flavors that makes no sense. I can’t order a milk shake because their blenders are cleaned for the night so they immediately cut you off when you say you want a milk shake. The workers here close them selfs up an hour before closing which shouldn’t be okay if they close at 10. Unacceptable and I’m sure there is no manager at this time which is why they get away with closing so early.
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August 2023 by icewater31
If you don't make a double Sunday you shouldnt advertise it !! Fix your menu!!!
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July 2023 by D. A.
I would give them less than a star if it was possible. I have bought ice cream cakes twice here and both times they have messed up my order. The customer service sucks. Every employee I've dealt with is rude and has I don't care attitude. The appearance on the inside is filthy. I refuse to ever step into this facility again!
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July 2023 by Gloria Platt
This is the second time in a month I go to the Valencia and Midvale Park Baskin Robins and they either have a limited assortment of ice cream and toppings. The first time they didn’t have chocolate chip or pistachio ice cream. Today it happened again. I asked for a banana royals and was told they don’t offer that anymore, but it’s on the menu? So I order a banana split although it’s more than I wanted. I asked for hot fudge, now I’m told I can only have hot caramel this is after the ice cream has already been scooped. I just old the young man I’m disappointed at the lack of toppings. He offers me chocolate syrup. Literally he serves me a drizzle. Then he asks me if I want whipped cream, nuts and cherry, of course that’s what makes the banana split. To put the nail in the coffin, he tells me oh we don’t have anymore cherries. Wow. I’m done. There will no longer be any Baskin Robin visits for me at that location.
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May 2023 by Andresplaz
bought an ice cream cake asked how long has it been in the fridge. he stated 2 days. this freaking cake is older than 1 week old. returned the cake.
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March 2023 by Edward Valenzuela
Very poor service and out of everything pretty much. First time here, my wife and I were craving ice cream and didn’t have the flavors we were asking for. 31 flavors more like 5 flavored.
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March 2023 by IvanTweet C.
Today, a cashier at the drive-through window stole money from me. She told me that she didn't have my complete change. I asked her if she owed me money, trying to understand exactly what she meant. She said that she owed me money and then, when I asked if she could compensate me with merchandise for what she owed me, she told me "NO" and proceeded close the window on me. Am I crazy, or is this type of behavior the new normal with customer service? I feel that if she steals change from every car that goes through the drive-thru, she'll have a pretty good side hustle paying for her make up & clothes. Ughhh!!!!!!
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February 2023 by Parson Fam Outreach
They never answer the phone,I went in and was served by a teenager and he welcomed me with; “What’s Good? What Do You want?”… ??♂️Bad serviceI would recommend to hire at least 1 adult to watch over the teens..
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February 2023 by Jim Tracy
Didn't have containers for banana splits, didn't have the ice cream I wanted and didn't have hot fudge to put on the banana split. I left without buying anything.
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February 2023 by The Fire Preacher
They never answer the phone,I went in and was served by a teenager and he welcomed me with; “What’s Good? What Do You want?”… ??♂️Bad serviceI would recommend to hire at least 1 adult to watch over the teens..
