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February 2024 by Rebekah Arthur
I'm a new customer to Bank of America and everyone at this location was very friendly and welcoming. Racene Romero was super helpful and I am excited to keep working with her. They truly want the best for their customers.
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March 2023 by Edy Alcantara Jr
It's free notary but they don't tell you it's first come first serve if you are a member of the bank. If not, they schedule you to come back later. I was the first one at the bank and not a single soul but I was told nobody was available at the moment and had to come back. What they didn't know is that the lady who just notarized my document last time was there and she could of done it but they didn't want to help me. This kind of customer help reminded me why I left BOA 15 years.
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October 2022 by Maria V.
Yes all the employees are so friendly and fast and I love the location is awesome so convenient
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June 2022 by Crystal Pedroza
Everyone goes above and beyond to help here now. I was greeted by just about everyone the last few times I've gone. Racene Romero and Jen hernandez were extremely nice and helpful.
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January 2022 by Alfredo Alvarez
I went in to make some changes to my account and was helped out by a lady named Cassandra. She was very helpful and very nice, by far the best experience I have ever had at a bank! She got me in and out very quickly and answered all of my questions. I will recommend this branch to anyone that has any banking needs.
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November 2021 by Amy Chen
The stuffs here are very very nice! I should give 5 stars for this location , but unfortunately , I tried to open a small business account, and I got full analysis account instead, which requires huge deposits to avoid a monthly maintenance fee, and I have been charged for , so I need to call for both refund ! It is very time consuming! Finally Jen help me out to close the old account and open a perfect one for me , I am very happy with it!
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October 2021 by El Viejo Gonzalez
Stopped in here to address some bank items. Nice staff and didn't have to wait too long as a walk in.
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February 2021 by Steven
I have never had a bad experience here
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August 2020 by Heidi C.
If i could give them zero stars, i would! I entered the bank along with other people behind me waiting in line; there was two ladies at the front & BOTH were helping One customer... i waited 5 min and then i finally said if i could get helped by one of them, that is when one of them decides to help me. They are so unprofessional because they didn't even acknowledge us by at at least saying "ill be right with you." I proceeded to withdraw money from my account & they told me they were low on money and that i could go to the ATM outside! I told her i wanted to withdraw all of my money from my account & that was the main reason i came in, she only response with, " awwww, im sorry." And couldn't help me. How does a bank "run out of money" on a Monday at 2 in the afternoon??! Bank of America needs to retrain their employees. I walked out & now i have to find another bank near by.
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May 2020 by Debbie Posson
This bank has a drive thru but it is never open. During the pandemic they made customers stand in line outside in the heat, when the temp. was over 100. Why couldn’t they open drive thru during this time? No consideration. Worst BofA in Tucson.
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May 2020 by Pam Egnatovich
Jen Hernandez is the greayest
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March 2020 by Chris A
My wife and I went in to get a document notarized at the Vail, AZ branch office and they were very good to us. They were very polite and although the wait was a bit longer than we expected it still wasn't too long. I imagine it could have been a much longer wait at different branch office so we cannot complain. The fact that they do the notarizing free for members is definitely a big plus.
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December 2019 by Tom Bunkers
They have always been very friendly and personal Jen Hernandez is the best!
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December 2019 by Amanda R.
This girl helped me named Jennifer Strom and she wasnt intelligent. She didn't know what she was doing. I've been with BOA for 20 years and now I'm switching. If this is what Bank of America hires then I'm out. I'll make sure everyone else leaves also.
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October 2019 by Barbara Hall
Worst bank! Friday afternoon at 3:00 1 teller position open 2 other people behind counter chatting 8 people in line waiting for 20 minutes. Really????
