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December 2023 by Brina S.C.
Today I pulled up to the drive through ATM the one on the farthest left I literally within one second went to grab my money that came out of the ATM and the little door that the money comes out of shut quickly and pinched my finger which caused me to drop my money I had to open my car door and get the money off the ground there must be something wrong with the timer on that slot the money comes out of not good ?
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November 2023 by Tod C.
I had a 10am appt for notary service and got there and was told the notary would be a little late. Waited 15 mins and asked what was the delay and was told there was an emergency meeting and had no eta. I walked the door and had to go a service where to pay for the notary and copying. Unprofessional and was closing to closing my accounts. If it wasn't such a pain to resetup all my bill pay accts and direct deposits I would have done it.
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March 2023 by Ivan Macias
There atms never have cash there employees are always on lunch and when they are in there rude run away
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February 2023 by shelley gavino
Drive thru atm against wall is not working! Tried calling and no one answers the phone!
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September 2022 by eunice buelna
Horrible! The amount of time spent in line to see a teller is unavailable. No one cares to ask if you need anything. No one has the urge to speed up the line. If I could give zero starts I would.
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June 2022 by Tom howell
This is the bank that I bank at, and it is a wonderful Bank, the staff and the tellers are very helpful and friendly if there happens to be a line it goes quickly, if you're looking to start an account or looking for a bank in general this is the one to go to.
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March 2022 by DesertDwellers Az
I've been standing in line for 40 minutes waiting to cash a check. If I could give zero stars, I would
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February 2022 by Lorraine M.
If I could give a negative review I would. They had one teller at the window with a huge line of people. no one at the front to ask questions. One person walking around avoiding people. I was told by the phone reps to stand in the teller line. I did for 20 min and then told I was told wrong. I had to go to wait in an entirely different line and I had to wait even longer since they only had one person on the floor dealing with accounts. I was told to beware of this place and now I see why. Very poor customer service. Had the account specialist done her job right the first time I wouldn't have to come in here. No one is social distancing and I have a high risk little at home with a heart condition.
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January 2022 by Claudia Alejandrez
Lines are extremely long, only one teller working . Too many people inside , we should be able to go in and out as quickly as possible.
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October 2021 by Fruity P.
I never even been here I just seen it had 1 star and I was like DAMN ppl hate this place! F US BANK ALL MY HOMIES HATE US BANK
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September 2021 by Brothers Jauregui
Poor and awful business service by the branch manager and her business executive. They made us wait passed an hour when we only needed to open another business account and order more checks. We will take our business next door to Wells Fargo ASAP.
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June 2021 by Tom Howell
I moved from the Bay Area to Tucson and needed a bank after going into a few banks on Valencia Road I ended up over at this Bank of America, I'm glad that I did, the lady that help me setup my bank account was very kind and professional, she made the whole process very easy, I have been back to the bank multiple times to withdraw money and or deposit every time I am greeted at the door with a smile and I am in and out of there quick, the staff is very professional, if you're trying to set up an account or have banking needs I highly recommend this Bank.
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January 2021 by Ruth Anne Matheson
Long line. 40 minutes. 1 teller. Management should have 2 tellers. Lots of older people waiting. Teller was courteous. Ajo/Mission location closed and this lication is way out of the way.
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December 2020 by Alicia Bare
Not only r they rude but they charged my card incorrectly then hashed me like it was my fault! They should re evaluate EVERY SINGLE PERSON on there staff... if I could give negative stars i would!
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December 2020 by M Dickinson
After reading all the awful reviews I am rethinking coming here. I have an appointment this Thursday -- I am taking work-time off to make it for the only appointment they could give me. I hope the young woman at the door on Monday, really scheduled me in.
