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November 2023 by Alicia Garcia
D0 not waste your time or money here . They are very unprofessional and rude . They closed my dad's account for no reason , and stole money from my mom's account. We will be calling a ĥigher manager about this . The guy couldn't read the expiration date on my dad's card and turned him away. Your handling important personal info and you can't read that right? The people who are happy with this bank probably have inside family and friends working there , they get treated so much better .
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September 2023 by xingbat
One of the drive up ATMs could not dispense cash
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June 2023 by Eric Kiesler
If the service was as poor as many of these people claim is was I would have left them 15 - 20 years ago, but I am still there always have been professional and respectful. As a bank is very good.
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June 2023 by Makylah Epps
THE WORST BANKING EXPERIENCE I’VE EVER HAD. I stood in a empty line for 20mins while ALL of the workers were chatting.Three works to sum from this B of A. Disrespectful, Inattentive, & directionless.
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May 2023 by Rosa Bravo
There is no waiting line for the drive-through.
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February 2023 by Cliff K.
I was treated with respect when I went there. They have one ATM the two in the Drive-Thru were not on so that was a little disappointing so there was a line of three of us waiting for the ATM but it's about expectations you don't always get the service that you need because people are understaffed everywhere.
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January 2023 by Julian A
Very bad service. Randy refused to deposit my funds because I had multiple transactions. He said " No, you should have asked me before. Use ATM. Next" Extremely disrespectful and very unprofessional. I do not recommend this location to anyone
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December 2022 by miguel martinez
Horrible customer service one teller at all times with a line to the door manager stands around apologizing instead of working new guy stood over 47 minutes with a customer this is a constant problem
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October 2022 by J. B
Love it
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August 2022 by Robert Curigliano
I recently started a private business and opened a business account at BoA through this branch. I am a vendor through the county, thus my checks come from a BoA account held by Pima County. I attempted to deposit my first check and discovered it would take BoA roughly 2 weeks to verify that the funds were available in the County Government's BoA account.I attempted to reach out online for assistance through the "chat" function and was told there was nothing they could do and the agent disconnected without even saying goodbye. I called in for further assistance and I was told nothing could be done because BoA had to contact themselves, BoA, to verify the funds were available in the government account at BoA. When I asked if there was any benefit to having a BoA specific account for internal BoA transactions, I was told there is none.It's somewhat frightening to me, and disheartening, that it takes 1 - 2 weeks for a bank to verify funds in their own bank, especially the of the county government who regularly pays vendors. As I was told by their agent, there is no benefit to having an account at BoA as opposed to another bank. Look elsewhere.
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August 2022 by Jamal Qasim
Worst service for business owners, made an appointment they didn’t honour it stood for an hour in the Business line for a teller and was ignored and others that can’t well after me were assisted while the teller just told me to wait
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June 2022 by tim kahn
i went there too reset my password. and get the 0% rate up grade on a card. i was told getting a different card was better . so i went along . it lowered my line of credit. and the person did not listen when i said do not use the address on my i d. and was too lazy to search an address as i asked. also he knew what he did so i got no business card from him. i like this branch and b of a. but like so many today the person i spoke with left out info that hurt me as far as available funds and inferred that my credit line would go up not down.he gave me shoddy service .he came across as okay. but might want to look into work in used cars.
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May 2022 by Michael Anthony
This was the worst service I have ever received from a bank! I do not go to the bank to meet friendly people so the pure lack of respect and kindness from these people is besides the point (extremely rude and hard-nosed people). However, I DO go to the bank to make transactions. And that’s exactly what they could not help me with. I was issued a large check in the name of Bank of America twice within a period of 2 weeks. The first time they cashed it with no problem. The next week they refused to cash it. After about an hour and a half the “manager” (as she calls herself although I’m not sure if she was lying) told me that the max amount they can cash is $2500 without a bank account. I know this to be untrue because as I said the prior week I cashed another large amount which was much higher than $2500.I don’t know why she decided to lie or why they couldn’t cash it but I do know one thing… I do not deal (my hard earned money) with LIARS. I will NEVER trust Bank of America with my money and if I see that a check needs to be issued by them I will request a different payment method from now on. The hassle I went thru was straight ridiculous! The “manager” lady kept making up lies and excuses as to why they are unable to cash it. And after I demanded to speak to upper management she said her “supervisor is unavailable”. I don’t know how d*** this lady is (another reason why I won’t let them handle my money) but managers usually don’t have supervisors… it’s the other way around. Don’t give your money to idiots who lie and expect a fair return! They will not deliver. These people are too stupid to handles a large check that came from them to me. I tried explaining that this money actually came from them and that I just want it in a different form but these people were too dim to understand this. Funny thing is I took it to another bank and they thought it was very strange that a bank wouldn’t want to cash ITS OWN check. After verifying that it was real they cashed it!!!!!!! I’ll take Maya Angelou’s advice on this one “when someone tells you how they are, believe them the FIRST TIME”!!!!!!! I will never do business with Bank of America again and I hope they get bought out!!!!!!! Funny thing is I ended up cashing it at another bank.
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January 2022 by Glen Ortel
Always closed and only has 1 teller! Very slow as a bank!!!!
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December 2020 by Jd Y.
Friendly customer service, quick service. Theresa helped me out with everything and was very efficient. Thank you!
