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November 2023 by judith mcclure
At first it was good when I was in the store and signed up with atnt. Then our phones did not work and had a lot of trouble. So I then when back to the store and cancelled everything. The Manager said all was finished. Then I had over 300.00 taken out of my bank account. Now they are sending me another monthly bill for the month of October. Had no service ever with Atnt. Could not reach anyone on the phone. I recommend never give them your banking information. Wait til the phones work then pay on line. Awful experience.
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October 2023 by Dan Randolph
Matthew spent well over an hour helping me with my e-sim problems, while still helping other customers as they arrived. He was knowledgeable, friendly and I am grateful.
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October 2023 by Danielisa Randumi
Matthew was extremely helpful in troubleshooting a pre-paid phone plan issue - helping me to talk with AT&T representatives in far-off places who were the only ones who could actually remedy the issue, since local stores like Oro Valley do not offer this plan (I purchased the pre-paid plan online, but did not receive the e-sim in the mail and got the run-around every time I tried calling AT&T help line). Huge shout-out to Matthew for his persistence and creativity!
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September 2023 by Chris C.
Why do i always feel dirty when i leave this store! Whet in to upgrade my 3 iPhones and with all the number being thrown around I finely just left. Felt like i was being lied too.
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September 2023 by Josh Culligan
Worst store ever, att in general is a big rip off, only phone company I have ever encountered that doesn’t have 24/7 phone support, won’t validate the account over the phone or in store avoid this company over priced customers service is rude and this store can’t actually do anything, very unhappy they added lines on the plan without permission avoid
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September 2023 by Kikiwannaa
I have been trying to get a hold of this store for the past week and a half and every single time I call it goes to voicemail. I have nothing but bad things to say about the store and the employee who signed me up for AT&T. I will be filing a complaint.
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June 2023 by Ashlee Wright
Friendly helpful knowledgeable staff. Short wait times. Call ahead though! Cell phone stores are always busy. Great store !
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May 2023 by Jesse Seaman
I went for a phone upgrade. Patrick and Isaiah were working very well together to make my experience efficient. They are competent and friendly. Things worked out great.
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April 2023 by Aiysha Holmes
Patrick is what you would call a true professional in his field of work. Very helpful, always willing to advocate for the customer with vigor. I greatly appreciated Patrick today finding the simple solution that kept being overlooked by others. He will be the only reason I give this store 5 stars. Thank you again!
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April 2023 by Donna Petras
Basically walked in, was assisted (upgrade my phone) & was on my way. Great customer service, one of my best experiences.
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February 2023 by Melanie Montenegro
Sales guy was rude and annoyed to have to help a customer. After waiting over a month for my new phone to arrive, I received an open box phone with broken charging port. I was still within my 14 days and he told me I needed to go to Apple Store. ?? Nope. He was just being lazy. Made me sad.
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February 2023 by Veronika Wallace
Not knowledgeable about their product. Added viruses to my new phone. Lost some important apps. Then rudely dismissed me!
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January 2023 by Nikolette Sphar
I called to make an appointment for my elderly uncle who lives in Oro Valley. Ray answered the phone and told me they do not have a system to take appointments, but to send him in and they will take care of him. Customer Service was greatRay took care of my uncle ? . Thank you Ray!
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January 2023 by Nikolette S.
I called to make an appointment for my elderly uncle who lives in Oro Valley. Ray answered the phone and told me they do not have a system to take appointments, but to send him in and they will take care of him. Customer Service was great. Thank you Ray!
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December 2022 by Jessica Diaz
Patrick, Ray, and Nolan we’re all very helpful. They made the trade in of my phone east and transferring if information quick. I love the service at this location ??
