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September 2024 by Local Guide
Besides Lululemon, this is my second favorite brand. Friendly customer service.
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August 2023 by Marshall G.
We needed some special fabric light pants for my wife for a big trip next month. We need blue and black and cold water wash and very light. Must travel well. This is a great source.
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June 2023 by Arnessa Cruz
Honestly, if I could give a 0 for customer service, then I would. There’s a girl by the name of Freda who has the worse attitude, it’s unbelievable, and she’s a manager… Absolutely ridiculous. No greeting, no assistance while walking around, nothing. Worst Athleta location I’ve ever been to, ever.
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December 2022 by bobbe gripentrog
Always good service and politeness. Very helpful and great with returns. Love Athleta ❤️
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October 2022 by S M
I purchased a number of things during the Labor Day sale online. Unfortunately when I received my order, I found most things were the wrong size. When I returned the items to the La Encantada store, my sales associate was Frida Duran. It was a challenge sorting out prices, as not only were the items on sale when I purchased them, but I received an additional discount for opening a credit card account, and I also used rewards certificates too. Frida skillfully sorted things out, ordering replacement items that were only available online and directing me to things there in store. She was a master at keeping track of prices and making certain I received the prices and discounts I had initially received. Most importantly, she did it all cheerfully and pleasantly with a big smile on her face. This Athleta location is fortunate to have her on their team. She is a true asset not only to this location, but also a top notch face and image of the entire Athleta corporation. Thank you Frida!
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November 2021 by Jodi G.
Huge improvement from my last visit where I felt like a was being judged. The ladies were great. Nice... funny... helpful. I actually spent money in this time. Customer service is everything. A lost art.... it matters.
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September 2021 by Rebecca Kristensen
Very helpful staff!
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April 2021 by Caitlin Alexander
Awesome selection of stylish and functional clothing that is ethically made. Can't go wrong! Lisa was great, super friendly and helpful. I will definitely be coming back as I update my wardrobe.
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January 2021 by Nancy S.
Today I stopped by to purchase "work clothes" since I'm a fitness instructor. I want to give Sonia a big shout out for her help!! I knew what I wanted and Sonia quickly helped me find the items. She also did a great job offering additional suggestions. I love the quality of Athleta fitness clothes!! I also love the Fitness Pro Program which gives discounts to fitness professionals!! I'm a loyal customer because of quality products and excellent service. I will return soon!
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January 2021 by Courtney O.
Charli was extremely helpful while shopping at Lululemon during the holidays- not only was she helpful with finding correct sizes but also with suggesting different styles with a variety of body types. Tysm for making my experience so easy!!! Kudos Charli for a job well done and to the management team who trained her
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December 2020 by Desteny C.
Usually love coming in and shopping around, but I simply came with my mom to pick up an order and return something and everyone there had nasty attitudes and dirty looks except two of the lovely ladies that normally help us when we shop. I'm not sure if it's just because they've been busier than usual with the holidays. :(
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November 2020 by Zakaiya Murphy
Walked the whole store had a $250 gift card. No one greeted me as well so I took my money and spent it online.
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November 2020 by red f
I like Athleta's vision of choosing to produce clothes made from recycled materials and its dedication to environmental issues, but this review is focused on the shopper's experience at the La Encantada store specifically. I've visited this store here and there for a few years. I cannot say that the loveliness of the clothes matches the vibe the management or its employees project. If they're happy with their jobs at the store, then why do they project a negative/unfriendly shopping experience? Of course I do NOT have to shop at this store, but I have a right to see what's new - I simply set my in-person shopping expectations LOW. NOTE: I'm sure not every associate is unfriendly there; however, I've been there more than a few times to say 2 out of 3 chances leaves a lot to be desired. I do hope the Athleta associates find jobs they really enjoy! Walk down to Anthropologie and it's the opposite experience. Trust me, it takes nothing from someone to simply be kind.
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July 2020 by Julie Lewer
Friendly staff. Great product. Fun shopping experience.
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June 2020 by Holly H.
The dressing rooms are closed due to covid-19 and no more than 5 customers are allowed in the store at a time which means there is a line to get into the store. As such, if you try on things at home and want to return them, you have to wait in line again. There should be an employee handling returns outside the store. Absent that, you are better off ordering online and skipping the store. At least you won't have to wait in line twice.
