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January 2024 by Celeste Atkins
I really appreciate the customer service at Valencia A Family Storage! I am taking over my elderly mom's bills and they always do a courtesy reminder if I forget to pay her storage. They are careful about security and called me when she locked her storage incorrectly. The manager is super nice and extremely helpful and goes above and beyond to help you.
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December 2023 by Mildred J Washington
Just rented a storage unit. The whole process was easy and Rudy was just wonderful! Very professional and great customer service! 5 stars!!
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April 2023 by Sreeh Daveh
Love this place the on site manager is phenomenal he genuinely makes the place one smooth operating machine! Not a worry in the world about our rental. Thanks.
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September 2022 by Jay D-Burns (JayDoe)
ATTENTION GRABBING !!!YOU CANT ALWAYS BELIVE WHAT YOU READ ,THIS IS MY OPINION based on my experience, This particular, facility is fantastic , the manager is great about accommodating my individual needs , I work wild hours long hours , on top of the stress of moving, packing all of our belongings up moving them to a unit for the time being is frustrating enough on its own , but this manager has been amazing about allowing me to come in after hours,( once in awhile) as long as I call in first , in the beginning I was, just for lack of better word ,kind of sneaking or intruding my way in after hours , dropping off or picking up ,and then leaving ,He called me on it immediately ,and on a few other infractions,that the manager was patient with, when he didn't have to be ,when he confronted me it was not in a confrontational or Superior way but just a matter of fact these are the rules there black and white ,and then accommodated my specific needs, it showed me right there that this facility has a manager that cares about each and every individual customer ,The price is also Fair ,competitive for the Tucson area ,it's very clean, well cut ,I have never had any issues with security ,or with any of my belonging being tampered with ,I trust that when I leave my unit I will return to it in the exact same condition with all my belongings intact exactly where I left them, I was reading a few other reviews and I can't believe that they are speaking about the same place that I've been a patron at for a few months now at I have not seen any of the complaints that I have read about all in all I gave it five stars and I will be recommending this storage facility to anybody who asks my opinion
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August 2022 by Nix R.
The manager is a bully. We've had 2 units for 8 years. Since new guy started it's been a hassle. He threatens and bullies. Over every little thing. If he isn't harassing, he drives by on his golf cart multiple times. This morning, we went to check on items. Right away here he comes on his golf cart to bully and harass. Every single time. Moving both units. Place is looking pretty empty, so I'm sure we're not the only ones.
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June 2022 by Jennifer Brown
They are having an issue with RV break ins and the current manager doesn't seem to care . In the last year our RV along with .any others were either broken into or damaged due to attempted break ins.
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February 2022 by Susan Descisciolo
Great front desk manager! He is always go out of his way to help me.
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September 2021 by crazymf crazymf
I would NEVER rent from A Family Storage AGAIN. The management of this place had to open my unit so a friend could get his truck out of it, they opened it my friend took pics. Of everything wen it was opened figured out what needed to be done to get truck out, went back the next day and most everything in the unit but the truck was stolen. He asked the manager about the missing items he was told to not worry about it get his truck and get out. At this time A Family has had no response to the missing items other then a letter terminating my lease.
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September 2021 by craig boyer
I would NEVER rent from A Family Storage AGAIN. The management of this place had to open my unit so a friend could get his truck out of it, they opened it my friend took pics. Of everything wen it was opened figured out what needed to be done to get truck out, went back the next day and most everything in the unit but the truck was stolen. He asked the manager about the missing items he was told to not worry about it get his truck and get out. At this time A Family has had no response to the missing items other then a letter terminating my lease.
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August 2021 by 3 Kings Towing
The lot attendant was very polite and very helpful, certainly made our trailer tow in a great experience! Thank you
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June 2021 by larry miller
I want to give a huge shout out to Holly and her husband at this storage facility. First off, Holly is one of the nicest people you will ever meet, and although I haven't had as much interaction with her husband, when we did interact, he was just as awesome! I was stressing this past Saturday trying to get my house ready to go live on the market and had a self inflicted issue at the storage unit. They stepped up and helped me out, on a holiday weekend mind you, and were instrumental in helping me stay on track to get my house ready for showings on time. I would never dream of using any other storage unit. You have gained a customer for life!
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June 2021 by Ian Kane
Great so far. I had filled 1 unit and was in a pinch for more space while we're between houses. Holly came through and got me into a 2nd unit same day. Can't ask for service any better than that!
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May 2021 by keith moody
The only complaint would be the price. We first used this storage facility 6 years ago. Good service full days availability (12) hours. In the second month this time around. The price for a same size that we used before was now about 20-30 more a month with an additional first time insurance which was required making the initial agreement more than expected.
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May 2021 by Joshua Frits
Rented a storage unit for a few months while between houses. The staff were always very polite and hours worked well for us. One of the perks they don't advertise very much is you get to use their moving truck for free if you stay more than 3 months. It is by no means a glamorous vehicle, but hey, it's free.Another great thing was when we moved out we forgot to let them know. Staff noticed the lock was off our unit and nothing was inside. They called to make sure everything was OK and absolutely no pressure to try and stay. Overall it was a great experience. Extra plus that it is a local family business.
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May 2021 by Almay
Very friendly and easy to work with. They offer very competitive prices! (NOTE: This one building photo is not the correct one for A Family Storage. This bldg is across the street from A Family Storage.)