Tractor Supply Co. is a neighborhood rural lifestyle store providing a wide range of products from pet supplies and livestock feed to power equipment, workwear, and gifts. Experiences at the stores vary significantly. Many customers report great experiences, describing the stores as very friendly with helpful, knowledgeable, and expert staff who provide seasoned advice and go above and beyond with customer service, making it easy to find items. These positive interactions contribute to a fun shopping experience that keeps customers coming back. However, other reviews indicate inconsistent service. Some customers report horrible customer service, including issues with returns where unused items with receipts were refused, forcing a long return trip. There are also reports of poor phone etiquette, with calls being hung up immediately, which is particularly frustrating for those who drive from far away to shop. While many find the stores and cashiers very helpful, these negative incidents have led some customers to decide to take their business elsewhere.
Customer service is on spot. I was greeted the moment I came into the store.
April 2025
I want to recognize Linda she is very knowledgeable and and very helpful. Always on the move helpful. Great customer service
May 2024
Have had a great experience every time I go to this TSS. The manager Becky and Cashier Katlyn were very helpful and the Customer service was great! Very friendly store! Keep up the good work!
