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August 2024 by David Hark
Very dissatisfied of the inside condition of the pods and very dissatisfied to be charged another month of storage and insurance because they were too busy to pick up my pod when it was empty, they scheduled my pickup 4 days after it was empty.
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August 2024 by Geeks Trucking
Very nice people and quick unload, can't ask for more.
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July 2024 by Lisa Hart
I called them when I was in Downers Grove, Illinois. I needed to move to Phoenix Arizona to retire. I am disabled. When I called, I asked for a quote that included not only the delivery to Arizona, but two months of storage after arriving in Arizona. Basically, I told him I wanted all of this everything and the total before I decide to go with them to move me. He gave me a price of 2200 for the smallest pod they had. That was fine. I thought it’s a little expensive but I’ll do it. I’ll just get it all done and I don’t have to worry about anything else for a while?
I was in in Arizona about three weeks when I got a notification via email that my storage monthly payment was due?! So I called and I explained that I had paid $2200 package and two months of my storage were to be included, and it turns out that they don’t do it that way. It’s a pay as you go, which I was not informed at all at time of purchase, the person kept telling me everything’s included. I asked this question repeatedly because I didn’t want any thing else to pop up!
well, when I called and questioned and explained that I had a package deal, they informed me of the rent for each month as well as the drop off the delivery of the pod to my new residence and the pick up of my pod at my new residence was not included?! I said how much now is the rent here in Arizona. $480.00 a month plus $260 to drop off and pick up?! And I had five days to move my stuff out of storage before I had to pay the 480 needless to say I was stuck paying 480 for one extra month and of course to receive my belongings, I had to pay the drop off fee so it cost almost an extra thousand dollars then what I was quoted to begin with. I don’t like leaving bad reviews for anybody unless they totally deserve bad reviews and in this case I believe in my opinion, everyone who uses this company had better take down the name of the person and make sure that that is your price quote because having this extra payment has put me in a hole of debt.
like I said, I’m disabled and I have a very small monthly income. I was coming here to retire and relax, and as a result of this payment, I will now suffer the consequences of them not explaining the ending just the beginning so get the ending people or go to someone else ! How unfair and how scandalous can someone be to a senior who is disabled or really anyone, a parent with children!? in this day it’s more important than ever for us to stand together as one! people are being taken advantage of every day and it needs to stop and it won’t until we stand together as one people! Be kind to everyone because you don’t know what they are going through. kindness is free spread it everywhere! Thank you for your attention if you got this far and God bless everyone.
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July 2024 by Lydia Arambula
I recieved fantastic customer service and transparency throughout the experience.
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July 2024 by Jim Mello
I really liked the options Pods gave me the ability to pack my own stuff. Store it, and then transport it to your final destination where I can unload it at my convenience. The communication from start to finish is fantastic and made a smooth move less stressful.
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May 2024 by Cathy Kenyon
We were supposed to ha e our 3 pods delivered today.
They canceled and said wo.t get our pods now til June 4th which we won't be in town for
TERRIBLE
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May 2024 by Zack Stow
Everybody I actually had contact with was pleasant and did their best to address any complaints I had.
My problem was with the company as a whole and some of the operation, not the individuals. Both upon pickup and delivery the time frame was not posted or sent to me as they said it would. Had to call multiple times to find out timeframes. Again both with delivery and pickup the time frame changed and there was no alert sent out in any way to inform me of the change. The customer service individuals were great in fielding my questions and complaints, and the answer they gave me was that their warehouse updating things and my account are not connected. I personally find this to be a copout. I can know almost the exact place of a package from any parcel delivery entity, but they can't connect their warehouse system with the customer system to update them? Sounds like a cheap answer for how much I paid to move my belongings. I was also told that it takes 8 days to move a pod the distance mine was moved, so I picked a day that would put it in the destination before I started my new position, the day it was picked up I called to confirm this and was then told it takes 11 days. So make sure they actually put in the order for delivery, pickup, and the destination delivery or you'll get told different amounts of travel time.
My belongings arrived, and there was no damage. So no problems with the experience of delivery, pickup, or transportation.
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May 2024 by Dan West
PODS communicated via phone, text and email for all deliveries and pickups. Not only did they communicate perfectly, PODS executed every aspect perfectly. If you don't mind packing and unloading, PODS is the perfect solution. PODS also will recommend labor services at each part of your move. 11 out of 10 rating.
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April 2024 by Perma Treat
I have used PODS before and had great service. This time was terrible. They have no one in the US you can speak with. Additional costs with hotels, etc. and no resolution. POD finally delivered.
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April 2024 by J Bad
Pods was a great choice for my storage needs!
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April 2024 by Nancy Zapien-Rivera
Make sure you know all the fees associated with delivery, pick up and monthly rental fees.
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March 2024 by Mary Jean Palmer
Extremely happy with the ease of my move. Great service & great communications. Delivered exactly as promised.
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March 2024 by Nora Wilkerson
Everyone I spoke with or interacted with was professional and prompt. I was truly impressed and grateful that this was one less thing I needed to worry about with our move. My mind was at ease using PODS.
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March 2024 by Bill
Delivered Pod on time to house. Picked up and delivered to destination on time. Kind professional people to work with. Reasonable price. Would use them again.
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March 2024 by Jared Stone
You HAVE to schedule in order to go through your belongings. They're not always available for you to come. I found I had to schedule up to 7 days at a time just so I could go to my pod without having to rush and I only needed one thing. Nice people who work there. But one time I scheduled an appointment to clear my pod and they called to say they had no employees who could operate the forklift? So the men I paid for I got no refund and it ruined my life to be honest then they told me that they felt a way that I keep scheduling appointments to go to my pod and not showing up? Lose lose? !!
