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July 2024 by Anna Herrera
Zales has wonderful and courteous employees. They helped me with an online purchase and when delivered had it ready for me. They were very nice qnd took their time to show me other pieces of jewelry. I hope to go back soon for another purchase
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June 2024 by ATony Biz
The assistant manager Sahar has no business being in the position she's in. She has a complete lack of respect towards the associates, has no sense of accountability whatsoever and the sole reason why she was hired is because the district manager, Clay Montes, has a crush on her which is utterly disgusting on his part. All the store managers and other associates know this, it's no secret. Clay Montes is extremely disrespectful and lacks any type of empathy when it comes to the associates and he likes to text inappropriate messages to people who want to voice their concern as he did with me. There is no real manager here, there hasn't been one in AZ mills for almost a year. The "manager" that was supposed to be overlooking the store is at Chandler and her name is Axsana. She's also the sister of Sahar. They both don't answer their phones when employees have questions but answer each other's calls right away. Signet Jewelers specifically this Zales location is operated with extreme nepotism. The work environment is now extremely hostile since Sahar got on board, she has no idea how to speak with the employees without shouting and being disrespectful. HR didn't seem to care when I tried bringing up the hostile work environment Sahar created because the day HR finally got back to me two employees were attacked. It could've been prevented had they actually addressed the issue with Sahar sooner rather than later. You can't trade in or upgrade your jewelry at this location since Tempe has some law that prevents this. I don't recommend working at this specific location because like I said the work environment is extremely hostile, there's no leadership whatsoever and the disrespect permeating from Sahar is constant.
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April 2024 by Diego Rojas
I took in my fiancé’s ring to get resized in early March and they got my size wrong. I asked for another resize, expedited, and now it’s been 2+ weeks and I have yet to get my ring back. I have called them multiple times since and they are avoiding my phone number. I called from my office phone and got an answer, yet the ring still isn’t ready. I wish I could return this ring, the customer service has been beyond bad.
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February 2024 by Alexe P
Very bad experience with this Zelle jewelry. My husband bought me some very expensive jewelry, one of those are earrings and these are damaged. I want my money back.The jewelry is terrible. Very expensive. The Jewel has little gold value. I do not recommend this zelle jewelry I do not recommend this Zelle jewelry.
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December 2023 by Dominic Flores
Katrina and Irene are life savers! They took the time to not only help me save money, but really cared and valued me as a customer. They’ve help me marry the woman of my dreams!
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October 2023 by Erica Lee
Hit or miss with customer service and items. This is my go-to store to shop but sometimes the customer service is horrible. The ladies are brassy and rude, but my last visit was ok. Sales lady was pleasant and didn't make me feel like I was annoying. I work customer service too, so I know how it goes!
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October 2023 by prajwal rao
I got my fiancé's engagement ring here and it was affordable and amazing looking. I was in a pinch and was helped out by amazing staff called Rosie. thank you Zales and thank you Rosie.
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September 2023 by BRANDYANNE ABIOLA-OKE
The girls at the store are awesome! Jojo and Catalyna are the best. Great experience & very professional!
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August 2023 by michael rodriguez
Just amazing people. Have had issues for years and this location just saved us with all of our warranties. Thank you thank you.
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August 2023 by Cindy Morales
We are so happy with this location. Thank you to all the staff but especially to Rosie. Thank you for taking the time to help us sort out all of the issues. THANK YOU
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August 2023 by Alberta Esquibel
They always have those special gifts awesome customer service!!!
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August 2023 by Brendan Angel
JoJo is phenomenal! From the moment we stepped in to Zales Outlet at Arizona Mills she was personal to our experience, connected with our story, and kept us coming back! It is because of her encouragement and service that we drive out of our way to visit their location. I got my ring resized, bought a new Mom necklace, and now a new watch! Sized my watch right in the store. Personalized every experience from visit to visit! Jewelry was sent out and returned on time! Honored my warranty without issue when my chain broke! Amazing customer service and people! Thank you to the entire staff! They are all wonderfully helpful!
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August 2023 by Megan Smith
Great help & good prices
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August 2023 by Ami D
Got our wedding rings here ❤️
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August 2023 by Monserrate Velazquez
Beautiful pieces, great time to buy for that special someone and wonderful staff.
