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July 2024 by Carlene Wellington
Worse service from an online pharmacy. They have no idea what they are doing and seems to have no processes in place. Every prescription is new. They extend the process to approve and verify insurance information that was approved prior to sending them the prescription. 12 days, multiple calls and multiple escalations to get them to do what should take 24 hours to do. Then they mess up and the patients pay the price. Due to their incompetence, I will now have to take my child out of school to take her to the doctors office. This is unacceptable and if I can avoid it, I will never use them again.
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July 2024 by H G
Using this pharmacy is a requirement of my Medicare Ins, but it's the worst service ever. Poorly designed website, cannot maintain it so that I can easily place renewals, because automatic renewal is no longer required. Call their 877 number, most staff is impersonal and impolite and CANNOT tell you why, but my prescription has been moved to a local pharmacy. I just don't understand why they can't answer any questions, and they are still in business with service this bad!
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August 2023 by Thomas Moeller
Very long story short I'll quote Monty Python, "Run away! Run Away".
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June 2023 by Marshall G.
I am having problems with the mail order service. Having to call them to find out status of my prescription after it has been sent in by my doctor. Not acceptable. Thinking of trying a new mail order service so I can get my prescription before it runs out!
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April 2023 by Jenette Coleman
Horrible. They called me 5 times a day and early hours. They some how got a prescription for my son’s medicine and then tried to charge me $3000 because my deductible was not let. I don’t have a deductible for my prescriptions. They they said my insurance company told them that the meds had to go thru them.They contacted my doctor as well.All LIES.. I called my insurance company they said no they are no in network and to use specialty pharmacy we have been using. They explained we don’t have a deductible for prescription meds.Walgreeens submitted a claim to my insurance anyways even though out of next work and before ever speaking with me.. this is horrible
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March 2023 by Arcade Rat
They are absolutely awful. Put in a refill for prescription and they didn't bother to tell me there was an issue with filling it, I received no texts, calls, emails, or any kind of notice that there was a problem that needed to be addressed. After sorting the problem, they submitted the claim to my insurance before they even had the medication on hand, my delivery was rescheduled three times with the third time being told I would get it because the person confirmed that they had gotten the medication in stock. When I didn't get it again and called, I was told that it wasn't in stock and the person I spoke to previously had noted that it wasn't in stock. I was then I would receive a call back the next day, only to find out they are closed on sundays so I couldn't even call them when I hadn't gotten the call back.I was supposed to take this medication 4 days ago and this company is screwing me around. After this fill I am never using them again.
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January 2023 by Kathy
Horribly slow!! Stay away from this home delivery pharmacy (in AZ). It was recommended by our Horizon healthcare plan to save $$. I saved 10.00 on the copay for a 90 day supply, but will NEVER use them again! 2 meds ordered on 12/22/22. One arrived 11 days later, the other one is still NOT here, on 1/8/23 (and the 2 meds must be taken together).
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August 2022 by brent downing
Called speciality pharmacy, they canceled order and did not notify me. Then I had to call all day on Friday, 7 calls, to get the insurance figured out. I was told each time I called that they would call back but never did. The medicine was finally approved at 630pm but now they will not ship until Monday. I needed the medicine on Sunday... Now the dosing will be off on the medication.
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April 2022 by Beverly & Wayne Hamilton
They “can’t find” one of my prescriptions that they’ve had for 3 months. I told them I was out of the medicine and needed it sent out urgently. They created a “ticket” and promised to get back to me in 24 to 48 hours. I reminded them that I was out of the medicine and needed urgent help. I’ve heard nothing from them. This is not the first time I’ve been frustrated and disappointed by these folks.
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March 2022 by Scott Nash
I have been using Alliance for a couple of years and have had a wonderful experience. It surprises me to see all of the negative ratings. My prescription is for a cancer medication, and I am transferred to their specialty pharmacy, so perhaps that explains the difference in service.
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August 2021 by Pamela Felix
Worst experience with a pharmacy in my entire life. I have battled to get my medication sent to me for over a month. I am out on hold every single day over and over. I speak to a different representative every phone call. Some of the representatives are rude and one of them went as far as hanging up on me. And I still don't have my medication. I am beyond frustrated and upset. They have messed up my insurance information over and over again. They are the most disorganized business I have ever had to use. I don't even want to give them one star.
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August 2021 by michael chmiel
They do not send notices when they ship medicine so you can track even though I have requested. I asked for tech to explain how i can get meds sent that Post Office left with a neighbor and she had no idea. She said call back and put in a ticket. I have found out there is no guarantee you will get your meds on time. Sometime the meds are cracked in half. I called and the tech said they are still ok to take like that.If everything worked it would be a great service .Too many mistakes with deliveries.
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August 2021 by Justin Everett
"Upper management" canceled my daughters tube feed meds, the day of, because we don't have specialty meds through their pharmacy! You think we're going to have more meds sent through you. There is a special place in hell for people like this.
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August 2021 by Eli
Don't work here. The supervisor (elizabeth rodriguez) work ethics are like the ratings horrible & unprofessional.
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August 2021 by S S
Decided to try mail order for my prescriptions since Walgreens recommended it and said it would take 5-7 days. It's been a week and I finally called them only to tell me that it will be another full week and I cannot cancel. Now I am out of my meds, and even if my doctor is able to have an emergency prescription go through, my insurance might not cover it because place just filled them. I've already spent almost 3 hours on the phone trying to get this resolved and by using this service I not only am not getting my meds on time, but it will probably cost me an extra 200$. I would never have used this service if I realized how incompetent it was and it seems that it's a running trend.
