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February 2024 by Shelly M.
I am very impressed with the level of customer service and just overall great energy this staff has! I can't believe I have wasted my time with Nationwide for so long. I will definitely be a customer for as long as I can.
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January 2024 by Amanda Ruger
Everyone was so nice! Just had my eyes examined today 1/30/24. The office staff were all friendly, helpful, and knowledgeable. The doctor explained everything thoroughly and took his time making sure I understood everything I needed to know about my prescription and eye health. And the optician priced glasses out for me and took her time explaining the discounts available and what type of lenses are available. I would definitely go back here, I felt well cared for.
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January 2024 by Autumn Pickart
Thank you for the nice customer service. Customer service is important to me and my experience with a company. I’d say it directly influences my decision to return for repeat business or recommend via word of mouth.
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January 2024 by Paige Hodges
This was my first time buying glasses as an adult/without my mom lol. Fun facts - VSP doesn’t give insurance cards out but they own vision works! Also, their entire staff is very knowledgeable on what us Amazonians can do with our plans.. thankfully, bc I wasn’t!I was a walk in and didn’t know appointments were needed. Honestly, when they said they were booked I was just going to leave and maybe come back in like August lol. BUT, Justin was very kind & patient. He found a way to fit me in same day! The rest of staff was great but my business was purely driven by Justin. Can’t wait to pick up my glasses, thanks so much!
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January 2024 by Kai M
Why work in customer service if you hate customers? I’m so confused. Finding a new spot to use my benefits ASAP
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January 2024 by Marleigh R
I started out this experience feeling very accommodated and welcomed. Everyone from the doctors to the receptionists were very helpful. I got to the retail area and was helped by a young lady named Janessa. When I asked questions about the add-ons for my prescription, she seemed annoyed. Since I don't work in this particular field, there's education I'm going to seek upon selecting choice options for my prescription. I felt rushed, unwelcomed and received the bare minimum of help. She clearly doesn't like working in retail. I suggest maybe she find another job, and get replaced by an eager and helpful employee. Thank you.
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December 2023 by Samantha R
I have been to this location for the last 4 yrs, and I almost didn't go back because of my contacts were never right but it's the easiest location to book and I kept putting off going. So, I just thought I'll try one more time. I didn't want to go because the contact lense fitting has never been right. I'm glad I went because now I have contacts that fit perfectly and I wore them out of the office. For the first time in 4yrs I could drive while wearing my contacts. I was so excited I went and bought sunglasses at H&M. Thank you again to the new Dr there! Super Thankful he listened to my feedback about my prior experience.
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December 2023 by Vicente Santiago
First time visiting Tempe, Marketplace Visionworks it was a pleasure being served by their staff and associates. Dr. Brett was great at explaining what was going on with my vision. I’ll be back in the future for my next eye exam. Thank you again.
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November 2023 by Haley McMahon
I'm not overly impressed with this place. I saw the provider who wrote my prescription incorrectly the first time. So I had to come back and reorder my glasses with the correct prescription. He wrote a prescription for astigmatism when we specifically spoke about how I do not have one. Now they will not honor my former prescription for contacts from a previous provider that is less than a year old unless I come in for another office visit (I had to switch providers due to insurance change). God forbid the doctor just do a quick Doc to Doc with my former provider to reinstate my prescription with the new provider. Instead they want me to pay for an additional office visit. I suggest looking elsewhere.
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October 2023 by dave usrey
THE BEST THE BEST THE BEST! The doctor from CHICAGO is the best! My two pair of glasses arrived six days early! They fit perfectly and the prescription was perfect! Perfection can be achieved!!!
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October 2023 by Tony Simms
Top-notch service, professional staff, me and my son were in and out very quickly. All of our options were brought to us in a clear, understandable manner very enjoyable visit… I will be returning.
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September 2023 by Sarrah Rammal
Had a pretty good experience until it was time to order. There was a super rude blond girl in front that was super condescending and talked to people like they were stupid.. not just me but as I was waiting to order my glasses she was on the phone being super rude to another customer. Sarcastic remarks not being helpful at all laughing with other co-workers super unprofessional it made the overall experience pretty bad after having a pleasant eye exam. Very disappointed.
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September 2023 by Sarrah R.
Had a pretty good experience until it was time to order. There was a super rude blond girl in front that was super condescending and talked to people like they were stupid.. not just me but as I was waiting to order my glasses she was on the phone being super rude to another customer. Sarcastic remarks not being helpful at all laughing with other co-workers super unprofessional it made the overall experience pretty bad after having a pleasant eye exam. Very disappointed.
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September 2023 by Jordan Edwards
My favorite place to get my eye stuff taken care of. The staff is super helpful and not pushy. They really help with working with your insurance and I've always felt I invited and very satisfied when I depart. I've been coming here for the past few years for contacts and also glasses and I'll keep coming. Thank you!
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September 2023 by Lorraine Harrington
The staff were exceptionally helpful and fun to work with. They worked to find the best price with my insurance and the Visionworks specials. Dr. Freitag was very knowledgeable and pleasant.
