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February 2024 by Derek Arellano
This place is the ONLY place I will ever take my Apple products. I’ve fixed a phone, one laptop twice, and even bought a used MacBook Pro.EVERY TIME I come in they are expedient in helping me, identifying the problem and realistic and reasonable with their pricing.Additionally they are very timely with their repairs. Always accurate too, I’ve never had to wait more than a week. Which is great as a small business owner.It’s so great having someone you can trust with repairs when it comes to apple products because it’s so easy to get ripped off. NOT this business, time and time again they prove why I come back.
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February 2024 by Marce Festa
Apple Xchange has always been more knowledgeable and helpful than any official Apple outlet.
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January 2024 by Jordan Beriault
These guys have communicated well with me over the years. I’ve brought in iPads, iPhones, and Laptops and I’ve always walked away pleased with their service. Prices are fair, they are friendly, and the turn-around time has been acceptable.
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December 2023 by chany bol
This place was amazing with the speed of the service and they resolved my issue with my laptop with me that another place I went to wasn’t able to do. Happy about them reviving and prolonging the life of my Macbook
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November 2023 by Matt F
This place is fantastic. Every phone that my family has gets a screen protector from them, with free lifetime replacement. I also have been having issues with the charging port on my phone, and they cleaned it out for free on a recent visit. Hands-down my favorite place to go for any of our phone needs. Super helpful, super friendly, Super great people!
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November 2023 by Bonnie Fraser
I have been there repeated times over the years for concerns about my MacBook Pro and about my Apple i-Phone. They have never said my questions were foolish and they always fixed my problem - for free if it was not too big an issue. Everyone I have dealt with there has been courteous, knowledgeable, and friendly. I highly recommend them.
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November 2023 by Jamie Barnes
I’m really disappointed in the overall experience i’ve had with this place. I purchased my laptop here almost 2 years ago & had no issues up until recently when my battery needed to be replaced. I went to UBreakIFix & they did exactly that, without even needing to access anything in my computer, just in the battery compartment. a few weeks after, my computer went into a loop of being in Internet Recovery mode & requiring me to put in a firmware password that I never set up. Apple support & UBreakiFix confirmed the issue stemmed from the original owner of the computer. I took it to apple xchange, and although they had no answers to how it could’ve happened, they would be able to take the lock off without any files being removed. I was quoted a week turnaround, but similar to Norman’s issue, the “part” didn’t end up coming until a little over 2 weeks later. They replaced it as promised but then informed me that the files were not there and they have no way of me recovering them. I only had the option to work with what they gave me or go back to square 1. To make matters worse, every time I spoke to an employee there, the customer service was not good. I got a lot of “there’s not much I can do or tell you” energy that isn’t necessary to give to a customer that’s already confused, frustrated & trying to make sense of how this issue happened in the first place. Especially when all fingers are pointing back to them. I’m not a computer tech ; it should be normal for me to have questions and concerns on why this happened to me. They don’t have the mental capacity to have patience for ppl like me that aren’t tech savvy & have a lot of questions. Instead, I get responses that are dismissive. Do not get your devices from here or get them fixed here if you can help it!!!
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November 2023 by George Saiki
Alan is the man. My 13 wasn’t chargingi came in in a rush asking how much to fix it. Alan cleaned it in two minutes no charge. Great dude stop here first!
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November 2023 by Diego Patiño Maldonado
Excellent service from this place fast with cleaning my phone and really great people
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October 2023 by Heather W.
I wanted to write an updated review of this location. I previously did have an encounter with a former employee (or one that isn't at this location anymore anyway), but I have never had anything but excellent service with their products and product repair/knowledge. I've continued to use this company for all my repairs with both my computers and iPhone. Besides the one guy that is no longer there a few years ago, all the staff have always been really helpful and very knowledgeable and offer lots of extra tips. Their prices are very fair also. I plan to continue to use them for my Apple needs.
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October 2023 by Cecily M.
great costumer service, they were polite and knew what they were doing. had me in and out fast. i recommend this place to anyone who needs phone repair.
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October 2023 by Cassiopeia W.
I got my charging port fixed and cleaned for free!!!! Quick, easy, and reliable service. Shoutout to Alan V - they were awesome! 10/10 would recommend!!!
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September 2023 by Maddie B.
I came to Apple Xchange for assistance with switching over into my new phone. Alan V. demonstrated amazing customer service, he explained each step and was patient with the process . I look forward to returning in the future!
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September 2023 by Brendan T.
Wow. I visited with two phones and two issues. I was greeted immediately on entry and asked to wait a few minutes. The person behind the counter attended 30 seconds later with a big smile. He looked at the issue. As it turned out it was very straightforward. Fixed immediately. He did not make me feel silly to have brought the phones in. Was honest and cheerful. Exactly the service you need and want. Wonderful experience.
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September 2023 by John B.
From my recent, personal, experience with The Apple Xchange, I can say with confidence that they stand by the quality of their work. Very satisfied with how they handled my situation and I will be coming back in the future!
