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October 2023 by Brandon L.
Came in and got all fluids done. During the coolant change the guy is under the car cursing at how he can't get the plug back on. (Shouldn't have needed to swap the fluid from there in the first place). I can see he continues to struggle for about 30 minutes. Then he tells me they broke it and will have to run get that part and replace it. An hour plus later, they fix it and tell me if it has any issues to let them know and they will take care of it. I take it home and immediately notice it's leaking coolant in my driveway. I bring it back and they "tighten everything up" and I take it home. Less than a week later another pool of coolant in the driveway. I bring it back. They tell me they can't address it and I need to take it to a mechanic and let them know and again (they will take care of it). As they are not equips to handle these types of repairs. I take it to a mechanic. They tell me there is a crack in the radiator. They quote me and I call Stinkys. Who then tells me to take it to their mechanic (who all the sudden can work on this). He tells me it needs a new radiator. Stinky said to get the work done and bring him the old radiator to check out. I pay 1,800 for a new one. Bring him the old one, and he tells me they didn't cause the issue and won't be "taking care of it". Too much of. A coincidence for me. Keep hearing that guy yelling F$&k under the car and making all sorts of terrible noise while he breaks the radiator. But that of course is what you get when you get all your fluids done by an oil shop. He told me "we keep a close watch on all our guys", well they must have let that guy go. Haven't seen him since. When I showed up at the other location dude was outside smoking a joint. I'm not a hater, but I was just thinking, here we go with more bull.. this is a lesson I won't forget! Considering small claims really. Huge waste of time and lied too left and right.
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October 2023 by Gabi C
I’ve been frequenting Stinky’s since I was in college. I’d say I’ve been coming here for about 8 years. I used to love this place. Everyone was kind and professional. Recently, the quality has dipped dramatically. I have been asked the past 8 times I’ve been here if I changed my license plate. I’m not sure why they have difficulty writing it down and keeping it on record, however, this is a small slight, and I overlooked it. Today I went in and Lorenzo‘s condescending attitude will mark the last time I come here. He mentioned my transmission at least 5 times despite me reassuring him I get it checked regularly. I don’t know what more I could have said to him. He seemed to not take my word for it despite them not being able to check the transmission. I’m not sure what knowledge he was going off of. He was extremely condescending and this is the first time, in all the years of getting my oil changed or even having work done on my car that I felt I was being talked down to because I’m female. I even brought my dog in with me, and he didn’t give me the discount until I asked. He definitely saw my dog as I had been carrying him. I’m disappointed that I can’t rely on my once-favorite auto shop any longer.The tire pressure is included in the service, and they neglected to check and/or fill them. My tire pressure light stayed on so I took it to my mechanic, and sure enough, the rear tire pressure was 25 and the front tires were 30. It’s supposed to be at 33-35 for all tires. Who knows what else I was charged for and did not receive from Stinky’s.
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October 2023 by Stiletto S.
Stinkys is always worth the money. I bring all my cars here since I moved to Tempe. They are really quick and they are knowledgeable (which helps because sometimes idk which oil my car takes etc.) so that being said - it's about the same price as anywhere else you could go. They are always fast and I've never had an issue with their services. They don't try to sell you a bunch of s*** you don't need- which I like- even though last trip I felt sort of bullied into getting synthetic blend instead of just "motor oil"... but it seems to make my car run pretty good, so I can't say I'm disappointed really! They also tested my battery since it's been hard starting -without me saying anything- which was very nice. Plus the flower!! And they have arcade games in the lobby!! So really who can beat that?!
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October 2023 by Gabi C.
I've been frequenting Stinky's since I was in college. I'd say I've been coming here for about 8 years. I used to love this place. Everyone was kind and professional. Recently, the quality has dipped dramatically. I have been asked the past 8 times I've been here if I changed my license plate. I'm not sure why they have difficulty writing it down and keeping it on record, however, this is a small slight, and I overlooked it. Yesterday I went in and Lorenzo's condescending attitude will mark the last time I come here. He mentioned my transmission at least 5 times despite me reassuring him I get it checked regularly. I don't know what more I could have said to him. He seemed to not take my word for it despite them not being able to check the transmission. I'm not sure what knowledge he was going off of. He was extremely condescending and this is the first time, in all the years of getting my oil changed or even having work done on my car that I felt I was being talked down to because I'm female. I even brought my dog in with me, and he didn't give me the discount until I asked. He definitely saw my dog as I had been carrying him. I'm disappointed that I can't rely on my once-favorite auto shop any longer.The tire pressure is included in the service, and they neglected to check and/or fill them. My tire pressure light stayed on so I took it to my mechanic, and sure enough, the rear tire pressure was 25 and the front tires were 30. It's supposed to be at 33-35 for all tires. Who knows what else I was charged for and did not receive from Stinky's.
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September 2023 by Asia Bach
I love getting my oil changed here! They offer an ASU student discount and a discount if you bring your dog! They also always give me a flower when I come in it’s so sweet
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August 2023 by Sally P.
Horrible experience. I was changing the oil in my sons car and it took every fiber in my being to not react to the REPEATED condescending comments from Lorenzo. Not only is he rude but horrible at reading the room. An absolute failure and we ( as a family with four cars) and live around the corner will not be returning and I feel it's my due diligence to share this message with everyone in the Broadway/ Broadmore neighborhood.
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August 2023 by Laura Limones
10/10, cannot recommend enough! Great staff, great communication, friendly environment. My husband & I got treated really poorly at Jiffylube a few minutes before coming here & it is night & day! We’ll be using stinky’s for our vehicles maintenance from here on out.
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August 2023 by Jeffrey Baker
Got my oil changed a couple weeks ago and asked them specifically to top off all my fluids. The lady helping me rudely let me know that they always do tha and then definitely did not too off myFluids. On the paper work it said they did the coolant and windshield wiper fluid I noticed immediately they did not do the windshield wiper fluid and about two weeks later today, I realized they did not do the coolant either when my car suddenly started over heating. I’m now stuck on the side of the road and there is zero coolant in my reservoir. Terrible experience.Service: Oil change
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August 2023 by Spencer J.
Got my oil and transmission fluid changed here. I appreciated the timeliness and politeness of the service done but the quality of service was a little lacking since my transmission fluid ended up leaking since they didn't screw something in completely. Prices were about middle-of-the-road for a lube place but I appreciated their customer service and them letting me know of some larger engine problems that were good to be aware of for the future.
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August 2023 by Geoff S.
We've been patrons here for the last three years or so and our experience has definitely changed from a 5-star type of feeling to where we are with this review today. Today was likely our last time using this as we drive 15 minutes or so to this location but it's certainly not worth the extra effort anymore. A few thoughts: we haven't seen the owner the last 3 or 4 visits (maybe ownership has changed) but he was one of the main reasons for coming here despite the distance. Like everywhere, the prices are going up so that didn't factor much in the review. The employees have begun upselling more than they ever did in the past (another reason we liked the place previously). The service is average at best. For example, today our car was finished and pulled out of the bays for over five minutes before anyone came inside so we could pay and leave. It's a detail that would have never been overlooked in the past. We wish them the best going forward but we'll take our business somewhere closer to home. The top-notch service just doesn't exist here anymore (for us).
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July 2023 by Theresa A.
This is the business to use for oil changes! They are quick, knowledgeable, professional and treat you with the best customer service! they saved me money on a repair that I didn't need immediately and informed me about when it would be needed. another business had told me it had to be done immediately and tried to way over charge for it. I appreciate their amazing service! and leaving with a flower is such a nice touch!
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July 2023 by Brad Smith
So I went to get my oil changed yesterday. I asked the attendant to give me the same oil I had before (which was a semi-synthetic and ran me a total of about $85 since my truck takes 7.5 quarts). When they were done, the total was $140 dollars. The guy at the counter said, "we decided to put in full synthetic" (which is almost twice the price of the semi-synthetic). They did this without ever asking or informing me prior to the service. SHADY and UNETHICAL!!! You've lost a customer now because you pulled a fast one for the almighty dollar. Shame on you!! Beware and stay away from Stinky's in Tempe!!!!!
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June 2023 by Adrianna W.
Genuinely impressed, dropped by on a whim when the 'change oil' light came on. We were in and out in 20 minutes tops. They mentioned our air filter was getting bad so we asked for that to be cleaned. They also topped off the fluids and we were on our way. Will definitely be back!
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June 2023 by Google user
Thoroughly pleased! These people know customer service. Came in for an oil change, showed me my air filter didn’t need to be replaced yet and replaced my drain plug, on the house because I brought my dog in. Was in and out within 20 minutes. Couldn’t ask for better car care.
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June 2023 by Kristan Elise
Thoroughly pleased! These people know customer service. Came in for an oil change, showed me my air filter didn’t need to be replaced yet and replaced my drain plug, on the house because I brought my dog in. Was in and out within 20 minutes. Couldn’t ask for better car care.
