Sonesta ES Suites Tempe is a conveniently located hotel in the heart of Tempe, close to Arizona Mills Mall, restaurants, and attractions. The property offers spacious rooms with full kitchens, making it suitable for both short-term and longer stays. Many guests appreciate the comfort of the beds, the presence of full-size refrigerators, and the modern design of some recently remodeled rooms, which feel clean and well-equipped. The availability of toiletries, kitchen essentials, and amenities like air conditioning add to the convenience. However, the hotel has some areas that need improvement. Housekeeping is not daily and often requires guests to request cleaning or towels, which can be inconvenient. Some rooms show signs of wear, such as black mold in vents, water damage, and bugs, indicating that certain areas are somewhat run-down. The breakfast options are limited and not very appealing, with no in-room service and utensils that appear used and outdated. WiFi connectivity can be inconsistent, with some issues during the stay, though they often resolve quickly. Additionally, some guests experienced noisy showers, problematic door mechanisms, and minor bathroom issues. Staff service varies; while some employees are helpful and friendly, others are overworked or moody. Despite these issues, many guests find the location and affordability to be major positives. The staff, especially standout employees, often go above and beyond to assist guests, and the overall value remains good for the price paid. Sonesta ES Suites Tempe is recommended for those seeking affordable accommodations with spacious rooms in a central location, but potential guests should be prepared for some maintenance and service inconsistencies.
Spacious rooms. A bit in the middle of nowhere... very average breakfast.
August 2024
Rooms: Bad smell and showers was dirty and cracked.
August 2024
The room needs a slight update. Garbage was placed out of room from across my room for a few days, never picked up. Breakfast, while my stay there, juice machine was not working nor was the pancake machine.
