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March 2024 by Aidan Willis
I'll start off by saying the quality of the repair and the prices that are charged are very good. Their painting matches 100% and is blended super well, overall in terms of quality I'd rate it 5 stars.However, I've given them 2 stars because their communication is downright abhorrent. There were many many many times when I found myself having to call 3-6 times per week to try to get any sort of an update from them, but was always met with "so and so will give you a call back" Which seldom if ever happened. I wouldn't use them again personally for any large jobs, but if just painting some panels or the like, I'd be likely to use their services for that.Overall I think they do good work, but their communication is just not up to the same quality.
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March 2024 by Sent his Rodriguez
I just Wanna say Luis was beyond amazing. He communicated with me with every step of the way and was very kind and patient with me and all my questions. He is the best. Definitely recommend Luis for any future work
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February 2024 by Connor Abrams
Manny and the crew over at Scottsdale Collision Center were amazing with handling our totaled out vehicle. 10/10 recommend especially if in a pinch. Their customer service was truly top class and they went above and beyond to work with us.
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February 2024 by Nicholas Buck
The team at SCC exceeded my expectations on multiple occasions. They display very high quality standards, and their customer service is fantastic. I would never hesitate to recommend them to anyone I know or care about. While there were some minor set backs, they handled them all with genuine care and attention.In terms of the setback, USAA proved to me that their word means nothing. As the parts took longer than anticipated (normal occurance now a days), and my rental coverage timeframe diminished, they refused to extend my rental by a week, leaving me completely standed. There's a lot more to that one, but I digress. You can check out the review I left for them if you'd like. As a result, SCC bumped my vehicle up to be complete sooner than expected. While they did not HAVE to do this... they chose to, and it's a huge reason I'm here taking the time to write this review for them. Good job, guys & girls... seriously!!Second, the team at SCC kept me informed about my vehicle's progress on a weekly to bi-weekly basis throughout the entire process. They also took over a lot of the communication with the insurance company, which again, went a long way.Lastly, the afternoon I picked up the vehicle, it was detailed inside and out. That night, after leaving, I noticed one of my LED fog lights was burnt out. I took my truck back a couple of days later, and let them know what was going on. Without hesitation, the shop manager took my keys, replaced the fog bulb, and had me back on the road in less than 15 minutes.While my vehicle's parts did take longer than anticipated, and the insurance company literally left me stranded, the team at SCC proved that good customer service still exists. The fact that their work is spot on is a massive added bonus!
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January 2024 by Connor A.
Absolute professionals to work with. Super responsive and always friendly. Would highly recommend if ever in an accident.
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December 2023 by Mercedes W.
I cannot say enough good things about the level of customer service and the follow through. Everything was explained clearly, with timeframes they stayed true to throughout the process of repairing my car. This was an exceptional customer service experience and I highly recommend Alex Rosales, he is a true professional.
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December 2023 by Trish Whtman
Scottsdale Collision is a well run business. It’s obvious they take pride in the work they do and also offer reasonable prices. I will definitely be back.Larry Whitman
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November 2023 by The Pet Shop
Thank Scottsdale Collision Center for repairing my carbon fiber top to my C7 z06 corvette. When I arrived with my top ,I received a quote and a timeline for it to be done. Not only was the quote reasonable but the time they turned around my top was quicker than expected. My top came out perfect and you can't even tell it was damaged. Highly recommend. Owner ~ Vanessa The Pet Shop
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November 2023 by Steven Coffin
Great company to work with as they are extremely diligent and responsive to all questions and requests. As your vehicle advances through each stage of the repair process they will inform you of the status and estimated pick up date, if available. Spoke and/or met with Andre, Luis, Manny, and Artemis and each time they were helpful, professional, and always responsive—even after normal business hours. If you are unfamiliar with how the insurance and/or repair process works, they will take the time to discuss each phase with you and will explain your options to you in detail.When I picked my vehicle up, Manny was waiting for me—again after normal business hours due to my schedule—and was professional and accommodating. My car looks brand new and they even detailed the inside.If you need your vehicle repaired and are looking for a collision shop, look no further.
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November 2023 by Tim Delaney
It was a pleasure doing business here. All of the staff were professional. Voice messages always returned promptly. I was given updates every few days. And while the insurance company wanted them to look for used parts, they insisted on actual Toyota replacement parts. My repaired car looks great. And the car was cleaned inside and out.Thanks to Kara, Manny, Alex and Arti fir a professional service. Sorry if I missed anyone else. Great teamwork.
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November 2023 by KK Weiss
I am so appreciative for SCC- Andre and Manny and their entire crew. Everyone is so nice. They helped us navigate the process of the accident outcomes to our daughters’ car. We needed to decide whether to do a claim and what the process to do that was - always keeping in mind how much we loved the car but how safe it was for our kids to drive as the damage to the car got bigger and bigger.It was sad for us to loose a car we really loved but just as sad to not be able to talk to Andre and Manny. They are really really nice and very honest humans! Kinda rare these days. A huge thanks for all the updates and honesty thru our experience. Can’t say enough about this place.
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November 2023 by Jenny G.
I have had three different cars in with their shop for collisions. I've also had a car in with their shop to be wrapped. All four experiences were amazing. They have great staff and reliable service. All of my cars came back looking amazing. I even got them back clean. One of the times I returned my rental through them and the rental company claimed I damaged my rental car. I knew I didn't cause any damage but there was no way for me to disprove it. I was going to have to pay the rental car company over $1000 for damage I was certain I didn't cause. Shayna took it upon herself to call the rental company and make them check their cameras. She was able to confirm that that damage was there before I picked up my rental car. Talk about amazing service. She did not have to make that call. I highly recommend Scottsdale Collision for a gazillion different reasons. Also if you want your car to get the repair it needs by a company that's not in cahoots or in bed with insurance companies, this is the company to go with. They will be sure to repair your car and not cut any corners to save the insurance company money.
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November 2023 by The Pet Shop O.
Thank Scottsdale Collision Center for repairing my carbon fiber top to my C7 z06 corvette. When I arrived with my top ,I received a quote and a timeline for it to be done. Not only was the quote reasonable but the time they turned around my top was quicker than expected. My top came out perfect and you can't even tell it was damaged. Highly recommend. Owner ~ Vanessa The Pet Shop
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October 2023 by Jackie Graf
Andre Purdue was Amazing! He helped me to get the insurance company to settle after I was waiting 30 days! Ruby was so polite and caring! The gentleman who drove me to Enterprise car rental (So sorry I forgot his name) was Awesome! I will refer everyone I know to use Scottsdale Collision Center! They have Amazing customer service!
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September 2023 by Wyatt Larson
Scottsdale collision center exceeded my high expectations. I’m very pleased with Luis and his team. Communication was great, the work was great. The paint match was spot on. Very happy customer and will be retuning with other projects in the future.
