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September 2024 by cassy faiello
From what we thought was first a good place ended in a HORRIBLE experience. This place Lacks communication skills. The vet is very unprofessional and all he cares about is getting money. They give estimates that need to be more detailed specific and should provide the owner better understanding of the pricing so it can be planned for accordingly as it’s known vet expenses are never cheap
Services were provided to our pet before contacting and informing of what was going on and was expected to be paid for beyond the estimate given. They did not provide medications instead gave prescriptions and said they can be filled at places such as cvs rite aid etc . When trying to fill prescriptions I was advised by every pharmacy the way it was written was incorrect and needed to be re written. When calling to clinic to inform they were not helpful what so ever basically left it for us to figure out for ourselves .
I hope no one NEW comes here . Anyone who has been going maybe has different experiences but anyone new do not go . They will try to overcharge if you don’t catch it .
Should be NO stars
** A RESPONSE TO THEIR COMMENT—-, the estimate given three months prior was something we have called and asked questions numerous times to ensure we had the funds ready for the procedure. Each time was told that the highest amount listed was the worst case scenario. The estimate given that was signed morning of procedure was the same amount the highest on estimate given was around $1400 and as told by the staff that was the highest “worst case scenario “ however bloodwork had been completed prior and was suppose to be removed from estimate and it was .. and the price from the blood work we paid for was less that was on the estimate given morning of procedure.(a dental procedure ) We were told we would be contacted after X-rays before procedure would begin so we were aware of all teeth that were needing to be pulled . I made first contact to check on my pet and at that time was already told by the tech the procedure had already begun , and at that Moment more detail of estimate given was provided, more in depth of cost per services , with the tech adding “oh yeah the estimate doesn’t really explain that well “ and also said would be contacted shortly for an update so we were aware . About an hour later I was contacted and Informed of an update that 22 teeth needed to be removed - as well as also the cost , which more than estimate given, the tech asked if that was okay , I informed that my spouse would have to call and speak with them because that was more than estimate provided.
Upon picking up our pet the vet was extremely rude and unprofessional, all he cared about was getting paid . We expressed the cost was way more than expected and the lack of communication or more detailed information was the reason. Our invoice amount of final receipt given was even more than what the tech mentioned over the phone. Multiple times the price increased and it was Over the estimate given THREE months prior and morning of . In the end all that was cared about the the office was getting paid . We didn’t get any after care paper work until the morning after. In the invoice it says medications were “declined” and was is completely not true . They weren’t given - instead rx’s were given and told they could be filled elsewhere such as a regular pharmacy. One being an antibiotic that is very important to help recent infections ended up being the most difficult to get. Being informed by the staff that they could be picked up at a cvs or rite aide or Walmart when in fact that specific one they wrote down could not , when calling to ask where else we could get it “at a pet pharmacy “ and my response okay well what pet pharmacy’s . And the only one they could state was Chewys … that we now have to wait until the prescription is approved by your office that can take 1-2 days and then it needs to be shipped here that can take 3-5 days … all those days on top of the days he has already had to go with
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August 2024 by Kathy Schafer
We purchased our puppy 4 years ago and it was recommended that we get her first vaccinations from Dr Bebawy. We were immediately impressed by the doctor and the office. Even though we live over a half hour away, we have never taken our baby anywhere else. She loves the doctor and often breaks away from us as she is being weighed in to run down the halls looking for him., checking at each exam room. Never have I seen an animal so enthused to see a vet! That alone is worth the long drive to this office. The doctor is so kind and we are so confident in the care we receive we can’t imagine taking her anywhere else.
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July 2024 by Caroline M.
Dr. Bebawy and his staff are all very friendly and my dog loves going there! She is genuinely excited when she sees the Dr. Bebawy during her check-ups. He is very thorough and kind during our appointments!
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May 2024 by Jessica Mejia
We recently purchased a puppy from Animal Kingdom at AZ Mills and they recommended this veterinarian.
The lobby was clean and the staff was very friendly!
We saw Dr. Wael Bebawy and he was incredibly kind to our puppy. He provided me with a lot of great information and answered all my questions.
Prior to leaving the clinic I was given a bag and folder with my puppy's records. The folder has lots of brochures with very helpful information and resources!
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April 2024 by Gabriella Isaac
High quality animal care, low prices, and kind humans here <3 This vet is always available when I need them. I used to take my cat here when I lived in Tempe. Recently, Evelyn at the front desk was very helpful when booking an appointment and following up. Thank you guys! <3
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April 2024 by Andrea Delgado
We’ve been coming here for more than a year now and have had the best experience for our golden doodle. The staff is nice and the doctor is very knowledgeable. They are transparent with prices and check in after an appointment! Highly recommend! Before and after pics! :)
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March 2024 by Andrew Aziz
Highly skilled, compassionate, and caring staff at Rural Animal Clinic. They provide exceptional care for my dog Juniper, from routine check-ups to some complex issues she had. Clean, modern facilities create a stress-free environment. I trust them completely with my furry family members' well-being. Highly recommend!
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January 2024 by Jay Dae-Su Vega
Good and friendly service
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January 2024 by Jeff Goeson
My dog absolutely loved the people here, even when he has to get shots. We just moved about 20 miles away from these folks, but we'll keep going back.
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December 2023 by Jeanette Shirley
Dr Bebawy really cares about the animals as well as the pet parents concerns. I'm most impressed with the bedside manner of both the Doctor and staff. I'f your looking for a kind, caring veterinarian that wont break your bank account, then this is the place.
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December 2023 by Rochelle
We love this place!! Everyone is wonderful!
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December 2023 by Lauren D.
Cleo my puppy loves it here! Every vet tech is so nice and the establishment is clean!! The vet Dr. is very knowledgeable and goes over diet and lots of other issues to diagnose. He suggests everything and doesn't push anything at all. Very trustworthy I highly recommend their services.
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November 2023 by Mandana Kheshtchin
Wonderful office. Very sweet staff. Dr. Bebawy is extremely caring and compassionate. We have 4 dogs and 3 cats and it’s been years of searching for such a veterinarian and we finally found him. I highly recommend him and his office.
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November 2023 by Erika
Updated to my original review: My first couple of experiences with this office were good. But my last two, it has taken me many months to get over. To this day I am still second guessing myself, what if I took them somewhere else, would they be alive today. I understand diagnosis can be more of a series of guesses when it comes to animals. In the end one had cancer and the other a serious respiratory infection and this office sent me home with the same probiotic for both. Also, I normally do not let my animal leave my sight, but I let them do it, in my stressed state of mind to help my cats. Within days of bringing them to this office I had to take them to VEG, and received very different diagnosis'. Within a few more days of taking them to VEG they both had passed.
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October 2023 by Nancy Contreras
I love Rural animal Clinic. My fur babies also love it. I take them there because of the Dr. & staff, they are very caring & knowledgeable. The review they responded to is five years old before new staff took over. The new staff is terrible. I took my cat in and they did absolutely nothing she died 2 weeks later. I haven’t been back since. I heard some conversation & let’s just say I know what the vet really thinks of his clients. The fact that this vet is coat tailing a review that wasn’t meant for him angers me to no end!
