Rack Room Shoes is a store that offers a variety of shoes and often has good deals. Customers appreciate the wide selection of styles and the clean, well-organized presentation of shoes and aisles. Many reviews highlight friendly and attentive staff members, with some employees going above and beyond to assist customers. For example, one customer praised a staff member named Sheldon, the store manager, for his exceptional service, including helping with shoe shopping, engaging with children, and creating a welcoming atmosphere. Another customer shared a positive experience with a helpful employee named Lilly at checkout, who was friendly, professional, and sincere. Customers also appreciate staff members who take the time to assist with finding specific sizes or styles, even when items are out of stock, by providing helpful directions. However, some reviews mention that the customer service skills of certain employees behind the counter could be improved, as some staff members may not handle customer interactions as well as others. Overall, the store is known for its friendly environment, good customer service, and variety of shoes, making it a popular choice for shoe shopping.
Clean store. Several staff members asked us to help. Nice section.
August 2025
Love this place always got good deals only thing I'd change is the ppl behind the counter they really need some touching up on their customer service skills. I work in retail and some people just shouldn't be allowed to be working with customers if they dont know how to deal with people l.
February 2024
The lady that helped me was awesome. I needed to exchange shoes I got at another location because they didn't have the size i needed and I was able to do it with no hassle. I will continue to get shoes here when they have the styles I like.
