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March 2024 by Pete T. Szmurlo
Terrible communication from this team and a complete waste of one’s time.The End.
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February 2024 by Storm Modrak
Great service, had my car back quick
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February 2024 by Roxana Fador
Amazing mechanic! Alfredo and his staff has been very professional, carrying and responsive. Highly recommended shop!!!
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November 2023 by Matthew Dippre
Alfredo and his crew went over and beyond to help us out with the repair of our suburban!While our vehicle was being repaired he loaned us a vehicle so we were without transportation!Highly recommend his company!Services: Painting
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October 2023 by ariel davis
Please run as far away as you can. First of all it was going good until they tried to scam me into saying i wasn’t answering my phone and once I got my car back my bag of coins was missing.. like who in the right mind lol unreal… run run run even if your insurance says this place RUN.
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August 2023 by Hailey P
I was referred here by Progressive because of an accident. After I dropped my car off, they called me within the next few days with an estimate for when my car would be done. I couldn’t get a rental car, so I was worried at first when they said it would take nearly a month.However, they finished my car 13 days early. My only complaint here is that they told me to pickup my car, but when I was on my way they told me it would not be done until the next day. It was just disappointing cause I had to pay for a ride and we were already halfway through that hour ride.I would also add that I was a bit confused when I walked in, as the entrance seems like walking into an office workspace. Just know you’re in the right place. I spoke to the first person I saw each time.The employees were professional and kind as well. They went above and beyond in my car repairs and I am so happy to have it back in beautiful condition. They even did some cleaning before I picked it up!
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July 2023 by LASER_187s
Progressive insurance sent me hear worst customer service I have ever encountered. They switched the shop fees 3 different times I have text messages to prove it. The lady that answers the phone pretty much called me a lier. Car was so dirty when I picked it up you would think they would at least wash it when it’s done. This shop is so shady if they send you here you’re better off going somewhere else pick your own shop not the insurance crooked shop. I am also missing a item I had left in my trunk I’ll just take it as a loss this shop is so disgusting I wouldn’t even try and contact them for the item.
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April 2023 by Yagya
I really liked the service, response and customer service of this place.I left my vehicle for repair and they were pretty responsive and did a good job connecting with me and my insurance provider thus providing some relief for the hassles which I would have otherwise in being a middleman between the insurance company and the repair shop.In addition they were quick in repair and did a good job, kudos for that.
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February 2023 by Jason Zhang
Beware!!! The people I dealt with in this company were not honest, very poor communication, a ripoff to the insurance company. Planning to file a complain with Bureau of Consumer Protection at FTC.Services: Painting
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December 2022 by Yunbo Ou
Overall, this place is good. We went into an accident and it took more than one month to get it repaired. The paint work is good but it left some smell in the car and last forever. The belt got painted a little but it's not a big deal. Thank all the mechanician for repair our car.
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November 2022 by Michele Hay
We chose this body shop as a referral from Earnhardt. The owner seemed very upfront and offerred a rental car. The insurance company totaled the car. Since Tuesday 11/22 I've been trying to get our car picked up by the tow yard so our funds can be released by the insurance company. I've texted and left voicemails. I understand it was a holiday but as an owner of the shop this lack of communication isn't acceptable. Today he called the tow yard after a very stern phone call from me and has issued an invoice to our insurance company that he is to be paid over $10K for our car to be released. I assuming this is for the rental car and storage. I assume this is his reaction to my validated frustration. Now I have to wait for our insurance company to get a hold of him to get this negotiated.
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September 2022 by Jeff
Clean work. I couldn't see any remnants of damage, the paint match was right on and I got my vehicle back early.
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July 2022 by Michael Phillips
We called and book an appointment for our truck to be looked by Platinum Paint & Body so they could provide a quote for repairs. We decided to pay out of pocket for our repairs to avoid an insurance claim. The person we booked the appointment with was very nice and professional.After bringing the truck down, the estimator stated to give him a day or so to put together numbers for the repairs and he would send it over. After a few days went by, we still didn't receive a quote, we called down to check on the quote and was told the quote was almost done and they were waiting on the owner to approve the quote. They stated we would have the quote by 4:00 pm that day, the next day we still did not receive the quote. We called again and was told they would have the quote to us by 1:00 pm, again did not receive the quote. We called again and finally talked to the owner of Platinum Paint & Body. He asked us if we were going to have them make the repairs, we told him we wanted the quote prior to scheduling the repairs. He told us if we schedule the repairs, they will send over a quote. We told him we wanted to know what the cost would be before scheduling, he stated they were to busy to send over a quote, if we wanted to know the price then we would have to schedule the repairs to be made.How do you expect someone to book a service/repair without knowing the cost. It leaves the door open for them to charge whatever they want. The owner seem to not care and stated multiple times, they were to busy and there is nothing they can do. If that is truly the case, why didn't someone tells us that a week ago when we were calling? Why waste a week of our time if you are to busy? Why tell us the quote is almost done and waiting to be approved when the owner said the quote hasn't been created. The previous employee's we talked to lied about the quote, the customer service from the owner was horrible, I can't imagine what their workmanship looks like.STAY AWAY, THEIR TO BUSY!!!
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June 2022 by Jesse P.
First, owner was a complete a****** who was very rude and inconsiderate. Woman on the phone gave false hopes. Car took forever to fix. And they left the inside of my car dirty as hell. Owner better learn to not talk like that to customers or he's going to get his obese self beat
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May 2022 by Jeremy Phillips
This shop is somehow approved by Progressive despite their failure to communicate and their repeated lies regarding the status of repairs. It is understandable to have difficulty sourcing a part during the current supply chain circumstances: It is unacceptable to actively lie to both the insurance company and the vehicle owner regarding the status of the repair.My vehicle has been in their control and custody since December 2021. That is correct, over five months.Please join me at platinumlies.com to begin documenting this firm's malfeasance. I intend to ensure that proper SEO will drive this site to the top of search engines when future victims, I mean "customers", search for this shop. Contact Progressive and insist they delist this shop from their approved vendors. The only thing people like this understand is financial pressure.
