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January 2024 by T'kia C.
Mfs don't even deserve ONE STAR. Rude ass employees, and a huge lack of customer service. The place was completely empty while I was in there and the employees acted as if it was an inconvenience when I inquired about printing a document in person because normally I order online. Needless to SAY. Rude asf and you're best off going across the street to staples. It's sad when another establishment says they get people all the time who come from OfficeMax due to y'all's shitty ass customer service. DO BETTER......
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January 2024 by AlyRy S.
I'm not a normal customer but I had a roll of bubble wrap to return. I called the store and spoke to Zoe who told me that without a receipt I could not return it. She did say if it was under 30 days without the receipt they could do store credit if they could look up my account. I told them I don't have an account and I wanted cash back not store credit. She then asked me to hold while she spoke to her manager Cody. I never asked to speak to Cody or ask her to do that she did that on her own which I thought was great. When she came back to the phone she said my manager said you can return it and we can give you a refund. I drove 20 minutes to the store for her to give me a gift card that was $6 less than the purchase price. She told me it had to be store credit since I didn't have a receipt. I told her that's not what she told me over the phone. She said sorry that's all we can do. At that point I walked up to the manager Cody and told him what happened and he asked Zoe if I was told it was supposed to be a credit and not cash . Zoe said I don't remember but I think I told her . I let them know again she did not tell me that . He said they wouldn't do anything about it. So I called the corporate number and I spoke to someone who kept putting me on hold not listening to what I was saying and then decided to call the store. They told me to wait 1 to 2 minutes on hold and after 10 minutes she finally dialed the store number. She then came back on the line and Cody walked to the back of the store out of my view. She told me that they would not be giving me back the refund because of what Cody said. I escalated the call from there but want to focus on the actual store itself. I asked for the site manager and was refused that information from Cody. He then tells me that he was standing right next to Zoe when she told me it would be store credit. I said how is that possible when I got here you asked her if she told me that and she said she couldn't remember? He claims to be standing next to her when she had the phone call with me yet didn't remember that the first time when I first got to the store . He's lying that never happened. I would not have driven out of my way for a partial store credit l. He then said I could call his supervisor tomorrow and wrote his information down on a piece of paper only after I asked for it. As I'm walking out of the store he yells from behind the desk my supervisor is not going to do anything for you either. He yelled it in front of multiple customers. Then when I got to the door it would not open so I had to physically Push the door open myself while he stood there and watched me. This has been escalated through the corporate office and I have also written the Better Business Bureau. Cody was completely unprofessional and I wouldn't advise anyone to shop there. This was all over $17. I also went up to him three times and said I'm giving you another chance to make this right and he still refused. Horrible customer service and I will never shop at OfficeMax again
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November 2023 by Janie S.
This place doesn't deserve a star poor customer service. We asked to for help and they just told us to it ourselves
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November 2023 by abelmendez A.
Asked the worker to laminate a paper for me, don't know his name other than that he's bald. Said no I had to drop it off, I've got it laminated multiple times before. Drove to staples and they did it for me . I guess if the bald guy is working don't ask him.
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June 2023 by Adam C.
If I could leave 0 stars I would. I was "helped" by a woman with black hair and piercings in the photo/copy center and she was disgustingly rude. rolling her eyes and dismissing my questions. I normally visit the location on Ray Road and would definitely recommend going THERE instead if you can. Save yourself the hassle to be honest. I don't like leaving bad reviews but she was horrible. I can only imagine what her co-workers feel. yikes. Everyone else working seemed to feel the same energy! Again, please visit the Ray Rd location if you can!
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April 2023 by Rebecca M.
I would not give any stars but I guess I am required to. I have gone to Office Max copy store for years and had good service but as of today I am done. The girl and guy employees that were in there were laughing and chatting to each other and left me just standing. Then when I asked for one copy of two sheets she said they were too busy and that I would have to come back! She was snotty and condescending. No thanks!!! I went to across the street to Staples and received great service.
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December 2022 by Max V.
On the OfficeMax website, several all-in-one computers were flagged with the offer "Order by 5pm and get it today." I should have known better. All the decent models were already sold out, and I couldn't have anything delivered for a full week. Worst still, OfficeMax charged me full price (almost $1,000) just for looking. I called them at 4:30 PM to ask if they could reverse the charge. No order showed up on my account. The call extended past 5:00 PM, so I was instructed to call back the next day. I called at 8:45 and was told that the heretofore "sold out" item had been picked up in store the night before. If it was, it wasn't me who picked it up. Don't they check IDs or verify phone numbers? The rep at the office suggested I try a competitor. I definitely will.
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September 2022 by Katie.Rutiper ..
Hani was very nice and able to point me in the direction of the whiteboard and cork board I needed. Quick and easy transaction and he even helped me sign up for a rewards membership.