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January 2024 by Sheqo Zk
They took forever to deliver. Every time we called in they told us it was on the truck, then on the way, then ready to schedule, then back in California, they had us like that for 6 more weeks calling every week. Initially they told us 2 weeks and that they have it in stock in the warehouse.
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December 2023 by Destiny Russell
Rosie was AMAZING! Thank you for all of your help. This couch is incredible and we can’t wait for the mattress too. Glad we got her help, and the deal we snagged Black Friday :)
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December 2023 by Dylan Cooper
Rosie was extremely helpful and knowledgeable in helping us find our new sectional and bed. She was very patient throughout the whole process and had the upmost professionalism. Thank you Rosie!
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December 2023 by Jim Lance
Went to store 2 weeks ago, before black Friday sales. Had Steve the sales man quote me price on 3 pcs loveseat. So I go back yesterday, black Friday sales. Had wife go with me ,Steve the sales man said everything in store is 50% off. Had Steve quote the same 3 pcs loveseat, price was the same no 50% deal. Lies is all you get from Steve, what a joke
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December 2023 by JoAnne Francis
Thanks Rosie for all your help choosing the best living room set for our family. We appreciate all your advice from fabric to pillow choices.
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December 2023 by Mystique A.
DO NOT BUY ANYTHING FROM HERE!!! My tables were supposed to be delivered on four, yes I said four different dates, but yet to get delivered. I had to call them each time to see why they were not delivered on the scheduled date (s), as they did not notify me ahead of time. Had been calling the Tempe store and spoke to Clem and Lori on several occasions, both of whom always say that they will call me right back, but they never do. They give you the run around and do not deliver your merchandise or give you a refund. It's been almost a month and this has yet to get resolved. In my opinion, this place is very crooked, right along with the so called "customer service"! I will be reporting them to the BBB!
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November 2023 by Crystal Ingram
Amazing sales staff and service. Rosie was an amazing sales person who helped me get the best deals on my furniture for my new home. She took her time even though I was indecisive and changed my mind a few times, she was still patient and understanding. The entire staff as soon as you walk in were helpful and kind. I would recommend them to ANYONE! Thank you all!l for making this process painless and fun!
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September 2023 by Amanda Ridgeway
Pleasure to work with!I broke my arm and my husband went to find a recliner we could bring home that day, he stopped at Ashley furniture and they were so rude, the manager literally didn't acknowledge my husband was talking. He was so frustrated, but decided to try this store next. He told them the situation and they got him set up with a great recliner and gave him a great price on it. They were friendly, accommodating and fast!
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September 2023 by Angelica Casas
My fiancé and I bought a bedroom set for our daughter who was moving out on her own she was so very excited. We even paid extra for delivery and set up. They told us they would call the day of to let us know what time delivery was and it was an automated system that said it will be delivered 1 hr. and half. We never got the call that they would be there earlier or when they got there earlier within 50mins. She was at work going to be there within the hour and half but they supposedly were waiting there for a while at her apartment with no call. So the scheduler called us that we had to reschedule and also pay $110 to get it redelivered. I tried and asked why no one called us when they were there or why they were there earlier then the deliver message we got. How is it our fault if they came earlier then the time they told us and if they were sitting outside of the apartment this whole time why didn't they call my daughter. I talked to the manager and decided to cancel the whole order I am so disappointed in the service we got. Still waiting for the refund....... I should of just went to a bigger name brand furniture place instead of wasting hours at this place!!!!!
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August 2023 by Jacqueline Black
My husband and I were looking for a specific rug. We ordered two of them from Mega Furniture, in Tempe, Arizona. They promised us the rug would be in in two weeks. We wanted the rugs here in time for our guests to enjoy them. It has now been a month and we have no rugs. We keep getting different stories depending on who we call. We have been told they were shipped 17 days ago, they arrived, the warehouse has them. Then we call the warehouse and they tell us to call the store. Each time we speak with someone they tell us it will be here the next day or soon. We were told if we called the warehouse today, they would be there and we could pick them up. Called the warehouse and they said to call the store. This has been going on and on. Needless to say we do not have them in time for our guests to enjoy. Also we have found the same rugs for less on line, and they would be shipped directly to our home for free. In conclusion we do not recommend this store. Steer clear of them if getting your purchase in a certain time frame is important to you.
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August 2023 by Dannette Flores
I am sooooo annoyed with Mega Furniture!!! I bought a sectional couch and I had to call to set up delivery on my own!! Then, when set up for delivery that I scheduled myself, I got robo phone calls, text messages, email, telling me it was scheduled. Great. Problem is that you have to CONFIRM bt clicking the link on the text, clicking on the link in the email, pressing a number on the robocall. I'm the one who scheduled it!!!!! If you don't do this, you will not receive your delivery. Bringnthe couch that I PAID for and I scheduled for delivery. I don't think anyone would have called me to schedule delivery because I had to call the store 3 times to get it done. First time I left a voicemail, second time a person said they would call me back, third time I wouldn't let the guy off the phone until he did it. NEVER AGAIN!!
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July 2023 by Leslie Maya
Rosie our sales lady was Amazing! Super patient, kind and very informative. She gave us time to decide without pressure and guided us to find the perfect sectional. It took us a year to find but super happy. We will definitely be back to Mega Furniture and to see Rosie for another couch for the second living room.
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July 2023 by Cass R.
If I could give a -5 stars I would. I'm disgusted with this place their lies, Mark and David terrible customer service! I Placed an order on 6/7. They didn't have the couches in stock so it needed to be ordered. Cool. I Was quoted 2-4 weeks for delivery. Cool, I hadn't heard from anyone so I reached out at the 3.5 week mark. I Was placed on hold by Greg who said he confirmed that my couches would be there by the 26th and then I had to wait several more days for delivery. Which David the salesman manager never mentioned. Greg said it was policy and that there was NOTHING he could do for me. I Called on David's day in the office expressed my frustration said only thing he would do for me was expedite delivery for the 12th as my furniture won't be there until the 10th. I said how do I know that it will be the 12th he said I'll send you a confirmation. He sent me to my cell. I called today the 11th spoke to Greg again, who said my furniture won't be here until tomorrow and won't be delivered until Friday the 14th. Again, there was nothing more he could do to help me. I've been in business with them for over 6 years. After Friday I'm DONE!
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June 2023 by Beth Benkel
Randy was extremely personable & helpful when we bought our couch today. He respected and understood our interest and needs within minutes and was not at all pushy, like many salespeople we have met while shopping these past few weeks. He answered all our questions honestly and made the purchasing very smooth. We definitely feel he deserves this 5 star review and would recommend his service and expertise to other customers.
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June 2023 by Denise Trejo
Terrill did a great job! He was very personable, thorough, and patient. He definitely made our first time buying furniture easy and enjoyable.
