-
March 2024 by Sandy F.
Expensive and Inefficient. Brought in 3 items to repair. When I got home I found one of the items was never even fixed, however I was charged and payed for it. I drove back and they had the jeweler fix it while I waited. It took 58 seconds. All he did was slip a chain through a loop and for this he charged me 20.00. I was also overcharged for fishhooks on a pair of earrings which I previously payed 12.00 to have repaired recently. They charged 20.00 for this. In addition I asked for a call on my cell when the order was ready since I was in the area running errands. I gave her my cell number and after I got home the message was on my landline.so I had to drive back. This place used to be great...it has gone to hell. The workers response to all this...SORRY ABOUT THAT!! Worst value, quality and customer service!!!
-
November 2023 by Kemily Mella
Came in for a clasp replacement on a chain and was in and out within 20 minutes on a Saturday. Very well priced, one shop tried to charge me $110 for the same thing they did for $30!
-
July 2023 by Jessica D.
I needed some jewelry identified, cleaned & adjusted. They were so kind to educate me on what my pieces were made out of & how to care for them, do quick cleanings, & give me honest quotes. They took a lot of care when adjusting my prized ring & it looks like new. I'll be back again when I need jewelry cared for.
-
December 2022 by Michelle R
I’ve visited this jewelry store a total of three times. The first visit was pleasant the second and third not so much. They were very dismissive, not at all interested in doing business with me. I even referred my brother there and he said that he didn’t have a pleasant experience either.
-
December 2022 by M St
Not happy with consistent flaws in wedding ring. A stone fell out first day I even wore it and then when questioning uneven solder work it was suggested I was being “too picky”. For better quality go elsewhere.
-
December 2022 by Brian Graham
Great people. Very polite. Very helpful. Reasonable prices. Had my watch band repaired
-
December 2022 by Joseph Nickle
Very helpful staff! A beautiful representation of contemporary and Indian jewelry!
-
September 2022 by Mike Hamilton (Mikey)
Family owned. They have a unique collection of jewelry and I love their dogs!
-
January 2022 by Jerry Riddle
Awesome service. Great folks. Looking for quality id say its worth a trip. And they even fix broken stuff.
-
September 2021 by Nicole Teru Quintus
They quickly replaced my watch battery and their selection of jewelry is gorgeous. Definitely a small business everyone needs to check out. Both people working were very kind, helpful, and social!
-
July 2021 by Benjamin Myers
Great staff and good prices! Love song in to check new stock
-
July 2021 by dante b.
Very helpful and knowledgeable. Easy in and out with a new chain. Didn't know a lot going in but was showed a great variety
-
June 2021 by Laura Schairer
I am so thrilled to have found Jewel Smith! I came to them with my most treasured piece, a silver bracelet my dad had made for me when I was 7 years old. 47 years later, my dad is now 84 years old, and the bracelet had cracked and broken into pieces. Everyone at Jewel Smith was so kind, understanding the sentimentality I had for it and appreciated how precious it was. They said they would do their best and Francisco, their incredibly talented craftsman, took tremendous care and beautifully repaired it. I almost cried when I saw it, so wonderfully and painstakingly restored.Next week I’m going to visit my dad, and will proudly wear the bracelet when I see him, a loving token he gave his little girl so many years ago. I am deeply grateful to Francisco and everyone at Jewel Smith for the loving care, beautiful craftsmanship and prompt, stellar work. Thank you!!!
-
June 2021 by Diane Koziol
GREAT REPAIR AND COMMUNICATION. I live in Michigan and needed a red coral stone replaced in a ring I bought in Sedona. I sent them the ring (and another silver ring that needed reshaping) and both were fixed beautifully and quickly. And a very fair price for all of it.
-
June 2021 by James Gregg
Have used 5 other Jewelers for repairs over the last 30 years in Phoenix area.Was not happy with any of them.Finely found this place while searching for Native American jewelry repair. This place Jewelsmith is the BEST there is Great quality work. Best pricing in town and Wonderful helpful staff. Only place I will go from now on.
