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October 2024 by Joseph Robert
Friendly staff
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September 2024 by em
Literally recommend this place to everyone the people who work here actually care and are so nice and helpful !! the girl with her nails always slaying is so nice and the guy with the glasses is very informative and sweet!!
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September 2024 by TD
Called to ask about a dynavap and when I got there they had one set aside for me.
The clerk behind the counter was super friendly and helpful.
I asked if they had a dynavap to a water pipe adapter and they did not have one in stock, but the clerk figured out a solution by using a dab cup (I think they called it)—the rubber dab cup fit the dynavap and sealed to my bowel really well. great experience
Oh and the prices were great
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August 2024 by Mike Woodling
This is the only place in the Valley I trust as my one stop shop when I need to buy a new vape, pick up pods or buy juice as the staff is always top notch, knowledgeable and friendly and the selection of fine juice as well as sale options is unbeatable! I’ve been a loyal customer since I first switched to vaping back in 2018 and regardless if I’m in Tempe or if I have to wait to fly back Ohio or Vegas I always make sure to stock up at HQ before and after traveling as no place I’ve seen in Arizona, Ohio, Nevada, California or South Carolina has been able to hold a candle to the service, selection and knowledge I’ve come to rely on as an HQ customer!
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July 2024 by High Rise Phoenix
The staff is friendly, professional and very helpful! They have a great selection! Reasonably priced!
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May 2024 by Eric Berdeaux
I was born in Tempe which is rare as only 20% of us remain here. In saying that I am expressing that I've been a customer of this establishment off and on for nearly three decades. I also live on this block.
Three ladies were working tonight. They were employees that I have been served by before. Each time they represented the rudest people I have ever seen employed, not only here, but anywhere near Mill Avenue. I am only slightly aware of the owner but certainly aware enough to know that this is not the type of staff that he usually has working here. I have a substantial level of local notoriety due to my history in the entertainment business over the last 4 decades. I also ran businesses at this intersection for quite some time. I thought I had the worst staff to ever work near Mill Avenue. That record has now been overcome by the staff working at HQ tonight. In the last couple of years I have shifted my business over to Wild Side. There is an incentive in doing that because they keep their vape juice prices below the competitors. What would keep a budget customer coming to HQ, even with higher prices, would be the quality of the staff. I know this more than anyone else in Tempe, because my own talents were what kept customers coming to my businesses even with our higher prices and undependable staff. These three ladies working at HQ tonight, plus one other that was working on the evening of April 20th, are pretty bad. I understand that finding staff to actually do a job is hard enough these past few years. Expecting anyone to actually care about customers is probably asking too much. However, HQ Vape & Smoke has managed to do that over the years until recently.
My hope is that Wild Side will do better with their ordering so I don't have a need to go to HQ anymore. It would be a win-win. Save money and get treated with respect. I'm not sure if the employees at HQ were born here. Considering their age, that is a possibility. However, they would not be old enough to understand that those of us that were born here in the last 50 years and have been here for decades are sick of the poor quality people coming into the area. We are the customers they should make themselves aware of because we are the ones who will be most offended. One needs to keep in mind that it is the people who have been here who have made Tempe the desirable place that it is and that has attracted so many people to want to come live here. The families who have been here throughout the 20th century have worked hard to make Tempe what it has become. There are not many of us left. Those of us that are don't appreciate newcomers or careless modern local youth who participate in making this area undesirable with their attitudes and behaviors. Furthermore, we have an increasing population of foreign students who are not used to the way an average American may act. Like I expressed to Chase bank, we are a multicultural metropolis that requires people who work in service to have skills appropriate for this area and are appropriate people in general to be exposed to that student population.
For no other reason than the simple fact that we worked hard to make this part of Tempe what it is today. We would prefer our efforts not be spoiled by service staff who think they are working in any random shop. This is a historic area with a special culture. It would behoove anyone who works on this block to learn a bit about the area that they also partake of and benefit from living or working in.
If they don't believe in these facts I have stated about how special Tempe is, just have them go ask all the transients outside.
I don't recommend anyone replace their staff, but I will say that if HQ were to lose these employees ... they wouldn't be missed.
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May 2024 by vida Leon
Lady's were very helpful much thanks too love it.. will come back .. we are making this our new store.
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January 2024 by Poison (Poison)
I was able to get what I wanted
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January 2024 by Brian H.
Stopped in to grab some wraps and stumbled across some rose pedal wraps which I decided I needed to try. So picked up a 3 pack of cones. Well when I finally got home and check em out, I realize the tube had already been opened, a cone was missing and the remaining cones had dried out due to the seal being broken. Seems an employee had decided to help themselves to a cone and sell the other two to an unexpecting customer. I normally wouldn't say anything but these were $19.99 for the tube. Quite disappointed. Been going to this place for years but I'll be avoiding this place in the future. This isn't the same place it was when they were located on 7th.
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November 2023 by Frostys Fresh
Staff was super friendly. Very helpful and knowledgeable about the product I had questions on!!! It's definitely a shop to come back to!
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November 2023 by Bob Gnarly
Asked for a regular sized can of butane, the guy charged me for a small one and ended giving me no butane… I was one of the last customers that came in at 7:30 tonight. I got a grav one hitter and a pacific straw with a mini torch.
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November 2023 by Hunter Smith
Trash smoke shop. They refuse to use the ac it's like 95 degrees in there. Just go to wild side next door
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November 2023 by Robert Rood
Overpriced but they always have what I need
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November 2023 by Joe Breneman
Really helpful!
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November 2023 by Jermaine Christopher
Mostly friendly staff; unfortunately, on several occasions over the years, I've seen employees smoking and/or vaping inside the store—even during their shift, and in the presence of customers, at that. (Isn't that illegal?)
