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September 2024 by Barry O'Brien
Quick service. Friendly staff
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September 2024 by elmira zahmatdoost
I have generally been satisfied with the service at Horne Mazda, but something that happened today left me feeling disappointed. Six months ago, I had my first oil change at 5,000 miles. Now, at close to 7,500 miles, an error message appeared on my dashboard indicating that service was due. I called Horne Mazda, and they confirmed that my car was showing this error. Since they had my service records on file, I assumed they would know my car didn’t need an oil change at this time, but they proceeded with the service and charged me.
Later, I spoke with a friend who informed me that my car likely didn’t need a full service—just an update to the system to reset the notification. I wish this had been clarified beforehand, as I feel I was charged for something unnecessary. I hope this feedback helps improve communication with customers in the future.
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September 2024 by Alec Le blanc
Great service and care, the only issue was items appearing on my additional suggested services that didn't actually need to be serviced. Whether error or not its a quick way to lose trust.
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September 2024 by Butler
The team at Horne Mazda has always been very fair and responsive when they can . I do appreciate the effort .. Naavah has been very helpful.
Today Armando was kind enough to comp a service to make a point of the true intent to serve . Thank you Armando
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September 2024 by Kaya Teciorowski
Worked with Troy for regular servicing and he was so helpful and kind!!!
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September 2024 by Valerie Sipek
Super friendly and no pressure to do more work than what was asked to do, just information on recommendations
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September 2024 by Ryan
Caught the sales manager in a lie today when trying to purchase a car with my own financing. They get 5 stars for the look on his face and his sales reps face when I called them out because it made my whole year! Would never recommend trying to buy a car here though go somewhere else, objectively very scummy.
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September 2024 by Ram Swaroop
East or West!!! Troy is the BEST. Very nice man!!!! Service was good!!!
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September 2024 by Ian Elliott
Frankly awful service department. Deliberately quotes for unnecessary work (transmission fluid at 50k? Plugs, after you installed them 5000 miles ago?) and overcharges for said work, predatory language targeted at non car savvy folk, and cocky service managers. Not sure where else to go for OEM Mazda work around here, but I wouldn't go here if you can avoid it. Save yourself the heart attack from the bill they're going to give you.
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September 2024 by Patricia Robertson
The service was good and timely.
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September 2024 by Rémy MALAVASI
Bought a used F150, great experience. Thanks to Nolan and Shaley for their help. I recommend.
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September 2024 by Kathy Spychalski
Chris, the salesman was great. Not exactly the price I wanted to pay, but I'm happy with the car.
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September 2024 by Jetty Laquindanum
Always a pleasant experience getting my car serviced at Horne Mazda. They’ve always been great at treating their loyal customers!
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September 2024 by Nicole Bruno
Amazing service!!
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September 2024 by Helaina Trejo
Nolan was my salesman for Tempe Mazda. He was very thorough and kind and very considerate of my wants and needs for a car. He went above and beyond, I do not like going to car dealerships but he made it very painless and was able to accommodate my needs for a new car. Thank you so much
