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January 2024 by joseph silva
Game Stop I Hope You See ThisSo today I went to GameStop and I wanted to purchase a wireless headset for my Xbox and I was greeted nicely, and the gentleman wanted to know what I wanted or needed help with I told him “yes, I’m looking for wireless headsets for the Xbox and do you have any recommendations?” He proceeded to show me his recommendations and without a second thought I took his opinion because at GameStop the employees are typically the professionals or the guides to lead you to the best options. Then I proceeded to purchase one of the headphones that he recommended; I went back home to test the headphones and unfortunately the headphones were not compatible with Xbox. I went back to GameStop and wanted to get a different pair of headphones. Although I did purchase the warranty which should cover defectiveness I was almost not guaranteed the new set of headphones just because they weren’t damaged. I was just a little upset about this because first of all they were recommended to me. Additionally, the employee told me that it is my fault and that I didn’t do my due diligence to review any products that is compatible with Xbox, which is understandable,however, in the eyes of the shopper, the GameStop employees are almost professionals to us so of course I’m going to take his recommendations in any game, console, or even headphones that he does recommend. I do want to say that I am thankful for the manager for overhearing the conversation because he was able to allow me to purchase a different set of headphones although I didn’t get all my money back, which is understandable because it’s business. I only paid an extra $20 with the addition of my trade-in for a new headset.At the end of the day I do understand everyone is just doing their job and there are certain lines you can’t cross because of the totem pole, but the comment I received was very unprofessional.
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December 2023 by Marti H.
Terrible. Stopped for a used PlayStation controller for my son, brought photos of what I needed & was reassured it was tested and would work. Now 4 days later, unable to return - holds no charge. Zero customer service skills, plus they have no working active phone number, listed number is not in service. Don't shop here!!
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December 2023 by Isaac Teller (Ike)
This place is almost empty. I'll be surprised if it's still open in a year. There aren't very many good new releases out, which doesn't help. Much of the store is shirts, toys, and "collectables" that are neat to see but not to buy. It's a cool place to visit, but they won't stay in business long without people buying stuff. At least the lines were short or nonexistent. Staff looked bummed out having to be there, maybe just bored. Hopefully, the gaming industry will actually develop some good games to generate buzz/excitement. Without it, this place will join Blockbuster soon.
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November 2023 by M S
Great store, close to the entrance of the mall. In and out. People who actually like there job.
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September 2023 by Dom Gauna
If a game copy is not sealed don't price or label it as NEW. Go through your inventory and correct this.
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September 2023 by Steve Camacho
I was in and out. Wish they had more of a selection for Oculus. Service was great.
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August 2023 by Cody Fuller
Never helpful or wanting to sell you anything it’s a miracle they are still open
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June 2023 by Ryan Of San Tan Valley
Excellent and authentic Star Wars toy collectibles. Customer service is outstanding. The employees actually like their jobs, too.
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May 2023 by Erik Cox
A month ago we preordered the Tears of the Kingdom Collectors Edition from this location. They assured us that it would be available for pickup on the 12th; this was an important detail and question because we are moving out of state on the 13th.When we went to pick up our paid-for preorder, they informed us that they did not have anymore units available. What exactly is the point of a preorder if the item has been given to those who simply bought it same-day.We are now out the cost of this item, which is quite expensive. And we never would have given them this money if they hadn't lied to us when taking our order. We will be perusing a refund.I would like to warn other customers of this store's dishonest practices.
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May 2023 by E77A
It's really good that the workers there really know how to do their job and actually can tell if it's in stock or out of stock or when will it restock.
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May 2023 by Jaina Mistry
The folks who work here are so friendly and helpful!
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April 2023 by Zack Stout
Just oh so tired of GameStops turning into pop culture emporiums. It's getting harder and harder to find games as their selection narrows down to make way for another wall of Pop Figures.
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April 2023 by R
The crew here doesn't get enough credit, man. Ryan, Chris and Tony are all top tier guys. Super unfortunate to see 3 nice guys have to go through it with the company like everyone is right now. Please I encourage everyone do the surveys and get the warranties; they deserve it.
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April 2023 by Sydney Silversmith
Wolffe was friendly and helpful, and did a great job managing the phones while also working the register.
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November 2022 by Joseph Talley
Staff is super helpful, a little pushy on the sales but that is understandable
