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July 2024 by don wood
This review is for the Fry's at Guadalupe and McClintock. If I could give a 0 star rating, I would. Purchased $200 in various gift cards on Friday to earn the extra fuel points. Gave the Panera card to my wife to use on Saturday for lunch ($25). Panera told her it was inactive (mind you, the Panera and Fry's are in the same plaza almost next to one another). Went to the Fry's that afternoon to speak with CS and get a new card or proper activation (have my receipt and activation print out showing all cards activated). Was told they couldn't do anything but was given multiple numbers to call. Called all today and spent a good 20 min on the phone each with three different departments (all third party, non-native speakers of English, and not Kroger employees). No resolution other than to send picture in of everything and wait 7-10 business days for PANERA to decide whether to reimburse or refund, NOT Kroger/Fry's, who sold the gift card to me. And we were told Panera could deny it all and then just be out the $25. This will officially be the LAST purchase I EVER make at a Fry's or ANY Kroger owned establishment, as it seems they have no willingness or ability to stand behind what they sell, but would rather defer to the vendor who's card they sold me. That is like buying 5 lbs of bad ground beef from them and then telling me I have to take it up with the rancher who raised the cow, or the packing plant. Beyond insane. And the AI voice garbage you have to wade through to speak with someone in another country is nuts. Enough already. Why can't you have helpful, local or regional human beings to meet your customers needs??! Profit hungry ridiculousness. Done with them.
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July 2024 by Rebecca Wilson
Easy to find items and free fruit for the kids
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July 2024 by Joseph H
How do you not have hand baskets?
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June 2024 by R Genericson
Is anyone else sick and tired of being treated like a thief every time you go through the self checkout? To be scrutinized and singled out, to have to stand there and wait to have your items counted every time you check out? I'm MF sick of it! A Holes!!!!
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June 2024 by Zak Howell
Wow, very rude! I got home and realized I didn't have a receipt. Adding it up I definitely over paid, Fry's app didn't register my purchase. So obviously my rewards card didn't go thru based on simple logic. I tried explaining this and was told I'm mumbling, not making sense, I "sound stupid" and they hung up on me. The person also asked if I had a receipt about 10 times and I kept saying no, that's why I need help, no one gave me a receipt. It was 3 items, I can bring in what I bought, recreate the order, was trying to find any solution and the person literally didn't give one care. I've been shopping at Fry's my whole life and always have a positive experience with customer service. I've had some odd requests in the past I wasn't sure they would even attempt to make right and they always come thru. I'm honestly shocked at how I was just treated. And over a $10 over payment I just wanted to see if I could recoup.
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June 2024 by Marine4Life0311
Really tired of coming here, people are rude and they never have what I'm looking for. Today apparently they don't have any hand baskets to do your shopping. I ask one of the cashiers and they snapback at me, " we don't have any baskets!" So some days they have baskets some days they don't, it's like some days they decide to have shopping carts, some days they don't. Regardless, this being a smaller store and not having everything I need, I have to go up the street to finish my shopping. Unfortunately I think this will be the last time I come here for awhile
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June 2024 by shemika Thompson
Margaret Rodriguez thee: hiring manager. She is very professional and very knowledgeable and friendly.
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May 2024 by paul sacco
Digital coupons only if you open an account. Hate that. .$.99 now $2.99. Take it off and I am out. Bye. I hope to find a different chain that is conveniently located. I don't want to go back.
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May 2024 by CHRISTINA REYNAGA (CR)
Twice this has happened to me at this deli counter had been standing there for a minute and I has was standing there another customer came up and they got served before I did. I was never addressed. Again this is the second time this has happened. I don’t have an issue at any other store… just this one.
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May 2024 by Pete
Fry's is gorgeous as it is elegant. The oranges are vibrant and bright as a mid-summer Sonoran sunset. The celery is fresh and crisp as Tempe Town Lake on an early May morning but smell much healthier as celery should. I am frequently overwhelmed with gratitude for Frys associates as they outpour empathy as they fulfill my grocery needs and wants. There isn't a grocery experience that comes close except perhaps the Frys down the street is actually pretty close. Close in proximity as well as grocery excellence.
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May 2024 by Chris Phillips
Store personnel helpful and they had items I wanted!
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April 2024 by Demetrius Cooper
Nice location with everything I need
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April 2024 by Ira Johnston
Fast dirty and mean.
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February 2024 by Jimi Wiley
Your employees need to be taught more considerate customer service on the phones!
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February 2024 by Alejandro Vidaurrazaga Iturmendi
Really good!
