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May 2024 by hatchet 66
My little brother went in pre approved for a select few cars and called about a particular one and they said ok that’s fine showed up cars gone with the comment it’s first come first serve ok cool say that ya. second finds a car gets told ok now you need more money fine fair i get it for him whatever no biggie then get told all is fine and well I add the car to my insurance policy yada yada you know the deal interest rate at 29% first red flag ladies and gents disgusting then ya know it’s his first car bites the bullet then this sorry fool tells him cause your drivers license is cracked you need another $1000 for the down payment lemme tell you something you sad fools I’ll be calling corporate outta Texas Thomas Burke you literally tried to extort a young man for money Tom foolery fubar I bet y’all as a whole office have done worse to others if this sad fool and con man actually tried this do not under any means by a car from here folks just go to a dealership and buy the car you need not want.
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May 2024 by Miriam Ortiz
DONT PURCHASE ANYTHING!! VEHICLES ARENT CHECKED AND THE CUSTOMER SERVICE IS USELESS!! IF I COULD GIVE IT A ZERO I WOULD!
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May 2024 by Martina Gardner
Used to love the entire thought of this company. My personal go to and recommendation to everyone I spoke to. Especially those that really needed a car. Spoke highly of them and did so passionately. Because back in 2016, I bought a car and I loved it whole heartedly. The people were warm and friendly and I felt respected and appreciated. Best feeling in the world. 4 year contract. Fair price for that particular car. Yep! I felt regarded. So I Just got my 2nd car from them. As a naturally appreciative person, I had no complaints. Then I looked deeper in my contract. I’m being charged $45,000 for a car worth less than $22,000, that is used, not at all glamorous and according to them 7 years old but according to the users manual its 6 years old.79,000 miles on it. This contract is 6 years long. Meaning I have to pay $651 every month for the next 6 years. I’m stunned and heartbroken. Drive Time? When did you stop caring for people? When did you become so ruthless and greedy? When did you stop being different? I will honor my contract. I will suck down this huge mistake I’ve made and I will be honest through this process. But never again will I recommend Drive Time as a rare find and people for the people. This is wOw!? Please make no mistake. The people are still friendly and kind. But the motive and agenda is uncomfortably and unfortunately different.
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May 2024 by Brian Dilmar
The staff at the DriveTime in Taylor MI were great. Layla worked with me and was straight forward with me about everything involving the vehicle of my choice. The thing that I was unaware of is the policy requirement that an insurance id card is needed to complete the process. Eventhough I provided proof of full coverage insurance, DriveTime s policy requires a physical id card in order to drive your vehicle home. I feel as this requirement should be adjusted because this part of the process was stressful and a big inconvenience for me as I had to miss a day of work and pay extra money for an Uber . I will not be referring this company to my friends because this has been a nightmare week for me.
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April 2024 by X C
I’m not doing business with Drive Time because they partner with Bridge Crest, they wouldn’t help me and my husband register our car from Drive Time and Drive Time won’t helps us either, it’s such a bad partnership.
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April 2024 by MAX C
I’m never getting a car from Drive Time because they partner with Bridge Crest, Bridge Crest literally would not give me a document to register my car, and Drive Customer service wouldn’t help either.
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March 2024 by Joseph Strong
I am so disappointed I had the car for a month and a week and ended up needing almost $7,000 worth of work from the rear end fram to other things that I can't afford so my car just sitsWith me making $600 a month car payment cause it was pass a month and they can't trade the car or fix it and the extended warranty only covers like $900 and said thye won't cover $6,000 worth of work I wish upper management could help me out
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February 2024 by YouTube Account
Looks cool
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December 2023 by Cassandra Jones
I purchase my 2018 low miles 54thousand miles finally get oil change oil leak said somebody was keep oil from leaking on my second light buld on passenger side I'm about get lawyer for this sad and u think this okay .got car Octoberfirst week
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December 2023 by Lindsey Bella
Round Rock locations sold me a lemon vehicle that is still broken down a year later!!!
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December 2023 by Shandon Bookert
I got a jeep from this place and only had it 30 days now it needs to go in the shop and I’m getting the run around about fixing it and they won’t me to pay out of pocket for a rental car and to have a diagnostic done on it
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November 2023 by Kelly West
Update: As of today Drivetime cause nearly $5000 worth of damage by installing the Lojack incorrectly. I am currently waiting for Drivetime to ship a new ECU to KIA which was suppose to arrive last Friday but they still have not shipped it. And this was after having the wiring harnesses replaced. If you buy a car from Drivetime have the lojack device inspected to make sure Drivetime didn't damage the vehicle. Absolutely the worst buying experience of my life and all Drivetime can say is I'm sorry they have offered no compensation for all my lost time at work or for the fact I have been making car payments since August and its now November and the car has been having mechanical failures since I bought the vehicle due to their subpar installation of the lojack device.Original: Drive time employee screwed up so badly installing the lojack GPS device that KIA dealer says my 2021 Kia Rio need 2 new wiring harnesses. This vehicle purchase has been nothing but a nightmare since I bought the car in August 2023. Customer Relations is a joke and I am unable to get ahold of anyone within the executive management team. Do not buy a car from Drivetime!
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November 2023 by Vicki Shearin
I wish I could give “0” stars cause 1 is too many. My son purchased a car and within 24 hours it broke down. He gave it back since they would no longer with him and they “STILL” have not refunded his money. Sorry cars and even sorrier service.And the customer service number is a freaking joke. I do not understand why he’s having such a hard time getting his down payment back now.
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November 2023 by Shelley Anthony
The woman Joy is rude, doesn't want to do anything except worry about her acrylic nails she has had for 5 years. She is rude, obnoxious and does not care about her job.
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November 2023 by Elijah Kilpatrick
Absolutely the worst car buying experience especially the location in Tallahassee Florida very rude don’t help out with nothing I purchased a car there haven’t had it long enough to do a oil change the transmission goes out they replaced it not even 3 days later it goes out again it the transmission went out 3 times within a month and they tell me there’s nothing they can do I’m still making payments on a junk vehicle while it sits in the shop getting fixed the warranty company is trash as well they get nothing but used junk parts drive time couldn’t even help me by offering to make a payment or putting me in another vehicle and I was told by Alex who works and the drive time in Tallahassee Florida if something happened again they would help me out and they did nothing very poor customer service they sell you steaks and you get hotdogs so please DO NOT BUY any vehicle from Drive time
