-
August 2024 by L. Clark
Not helpful or courteous. I will not return to this optometrist.
-
May 2024 by StevenRay Lilly
I got a missed called from this place thinking my contacts are ready. I called them back and they don’t why they called me and they went to go check if my contacts were in and put the phone down then he started to talk on and on with 2 other lady co-workers for 6 minutes about there coffee order from McDonalds I kept saying hello hello then finally he said hello? And did not even remember what he was helping me with!! It’s a huge waste of my time
-
December 2023 by Isaac Kimura
Two of us got our eyeglasses ordered today. Sandy, our licensed optician who helped us, was exceptionally pleasant and efficient. She made our time spent hemming and hawing over eyeglass designs and going through the ordering process (and insurance) a pleasure. Thank you!
-
October 2023 by Michell Calhoun
All the workers here have an extreme attitude problem. Go to a different Costco
-
October 2023 by Mitch D
All the workers here have an extreme attitude problem. Go to a different Costco
-
July 2023 by Bill VanOrden
Once again Dr. Chung is awesome. She takes the time to explain my needs and the testing results. Front office is getting the job done as well. Highly recommend
-
December 2022 by Real S
The woman who helped pick my lenses on a Saturday (forgot the name) is what customer service is all about. I have a bit of anxiety but she was so patient with me taking the time to look at different lenses, did not make me feel rushed whatsoever. This was day and night compared to the last couple of places I checked out before. Keep up the great work it’s much appreciated!
-
December 2022 by Sarah
Horrible customer service. It’s a bummer to be posting this, because they used to be really great. We’ve been going here for 5 years, but we won’t return. They made me return five times with my daughter to confirm her rx was correct, even though it was and she had no problems. Tried to order contacts and they denied the rx, saying it wasn’t up to date even though we got it updated less than 2 months ago. Also wouldn’t allow me inside with my daughter who is a MINOR because of Covid. Front staff are some of the rudest people I’ve ever encountered. Never seen any drs office run like this. Just a horrible experience and I wouldn’t recommend this place to anyone.
-
July 2022 by Brittany Celaya
Great experience all the way through! Loved the optometrist! She was so nice and even though I went in just for glasses she was able to prescribe me contacts as well. Quick and easy.The gentleman that helped me was extremely nice as well! He went above and beyond to help me choose a pair. Got both pairs sooooo quick!
-
July 2022 by Alexander Becker
Stay away! I cannot believe that Costco is partnered with this practice. Not at all brand appropriate. I am new to AZ and decided to book with the optometrist inside of Costco because I have always had a great experience in the past no matter where I was.All the comments are the same- it is impossible to get a hold of this practice. I've called three times and not once was my call answered (mind you it was during business hours and not during their two hour lunch break). If you do not answer your phone when they eventually decide to call back, expect a pointed voicemail in your inbox. Finally got an appointment confirmation voicemail with conditions upon conditions of rules that if I violate they will have to cancel my appointment. I've never had an experience like this before with any health provider.Costco, there are plenty of qualified practices that I'm sure would make better use of this space.
-
July 2022 by Nikki R
I would have given a 2, never was able to contact anyone for appointment. but after getting prescription somewhere else. added a star cause bought glasses there. they had them ready in under 5 days, and were great about pick up and fitting.
-
July 2022 by Sarah Butler
Horrible customer service. It’s a bummer to be posting this, because they used to be really great. We’ve been going here for 5 years, but we won’t return. They made me return five times with my daughter to confirm her rx was correct, even though it was and she had no problems. Tried to order contacts and they denied the rx, saying it wasn’t up to date even though we got it updated less than 2 months ago. Also wouldn’t allow me inside with my daughter who is a MINOR because of Covid. Front staff are some of the rudest people I’ve ever encountered. Never seen any drs office run like this. Just a horrible experience and I wouldn’t recommend this place to anyone.
-
March 2022 by Bobbie McMasters Gentry
Just went for gas. Long lines at the pumps but the wait wasn’t bad. About 80cents a gallon less than other stations I drove by. YAYYY!
-
March 2022 by Jacob Isabelle
Good luck scheduling an appointment if you work during the day. They take 2 hour long lunch breaks and never answer the phone regardless of when you call anyways. Have also left messages that they don’t seem to want to respond to
-
February 2022 by Lisa Luke
Very disappointed with the Corniche 48" White Vanity by Studio Bathe (Item #1110690, $999.99) we purchased from Costco. In less than one year, all of the wood (or wood-like product) on the front of the six drawers and panel began cracking (I have pictures and would like to show customers of how defective this vanity is). I called Costco Concierge yesterday and they offered $100 to us as compensation if we decide to keep the vanity "as is" or we could return and get a refund, or replace the vanity if they had another in stock. Unfortunately, we would have to pay someone to remove the cultured marble top and backsplash that is glued to the wall as Costco would only be responsible for curbside pick up of the item. We paid $1,073.99 for this vanity in January 2021. It was not put in use until May 2021 when we moved into the house. Now we will end up paying even more money to get the defective vanity replaced seeing as how the vanity counter top and backsplash will need to be removed from the wall because of the adhesive that was needed to properly adhere the cultured marble to the vanity and wall.
