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January 2024 by T'kia C.
Mfs don't even deserve ONE STAR. Rude ass employees, and a huge lack of customer service. The place was completely empty while I was in there and the employees acted as if it was an inconvenience when I inquired about printing a document in person because normally I order online. Needless to SAY. Rude asf and you're best off going across the street to staples. It's sad when another establishment says they get people all the time who come from OfficeMax due to y'all's shitty ass customer service. DO BETTER......
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January 2024 by AlyRy S.
I'm not a normal customer but I had a roll of bubble wrap to return. I called the store and spoke to Zoe who told me that without a receipt I could not return it. She did say if it was under 30 days without the receipt they could do store credit if they could look up my account. I told them I don't have an account and I wanted cash back not store credit. She then asked me to hold while she spoke to her manager Cody. I never asked to speak to Cody or ask her to do that she did that on her own which I thought was great. When she came back to the phone she said my manager said you can return it and we can give you a refund. I drove 20 minutes to the store for her to give me a gift card that was $6 less than the purchase price. She told me it had to be store credit since I didn't have a receipt. I told her that's not what she told me over the phone. She said sorry that's all we can do. At that point I walked up to the manager Cody and told him what happened and he asked Zoe if I was told it was supposed to be a credit and not cash . Zoe said I don't remember but I think I told her . I let them know again she did not tell me that . He said they wouldn't do anything about it. So I called the corporate number and I spoke to someone who kept putting me on hold not listening to what I was saying and then decided to call the store. They told me to wait 1 to 2 minutes on hold and after 10 minutes she finally dialed the store number. She then came back on the line and Cody walked to the back of the store out of my view. She told me that they would not be giving me back the refund because of what Cody said. I escalated the call from there but want to focus on the actual store itself. I asked for the site manager and was refused that information from Cody. He then tells me that he was standing right next to Zoe when she told me it would be store credit. I said how is that possible when I got here you asked her if she told me that and she said she couldn't remember? He claims to be standing next to her when she had the phone call with me yet didn't remember that the first time when I first got to the store . He's lying that never happened. I would not have driven out of my way for a partial store credit l. He then said I could call his supervisor tomorrow and wrote his information down on a piece of paper only after I asked for it. As I'm walking out of the store he yells from behind the desk my supervisor is not going to do anything for you either. He yelled it in front of multiple customers. Then when I got to the door it would not open so I had to physically Push the door open myself while he stood there and watched me. This has been escalated through the corporate office and I have also written the Better Business Bureau. Cody was completely unprofessional and I wouldn't advise anyone to shop there. This was all over $17. I also went up to him three times and said I'm giving you another chance to make this right and he still refused. Horrible customer service and I will never shop at OfficeMax again
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November 2023 by Janie S.
This place doesn't deserve a star poor customer service. We asked to for help and they just told us to it ourselves
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November 2023 by Marvin Joiner
I went tothis location coming from Tucson because we
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November 2023 by abelmendez A.
Asked the worker to laminate a paper for me, don't know his name other than that he's bald. Said no I had to drop it off, I've got it laminated multiple times before. Drove to staples and they did it for me . I guess if the bald guy is working don't ask him.
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June 2023 by Adam C.
If I could leave 0 stars I would. I was "helped" by a woman with black hair and piercings in the photo/copy center and she was disgustingly rude. rolling her eyes and dismissing my questions. I normally visit the location on Ray Road and would definitely recommend going THERE instead if you can. Save yourself the hassle to be honest. I don't like leaving bad reviews but she was horrible. I can only imagine what her co-workers feel. yikes. Everyone else working seemed to feel the same energy! Again, please visit the Ray Rd location if you can!
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April 2023 by Rebecca M.
I would not give any stars but I guess I am required to. I have gone to Office Max copy store for years and had good service but as of today I am done. The girl and guy employees that were in there were laughing and chatting to each other and left me just standing. Then when I asked for one copy of two sheets she said they were too busy and that I would have to come back! She was snotty and condescending. No thanks!!! I went to across the street to Staples and received great service.
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March 2023 by Andrea Lucks
Very helpful employees, cheap services been going here for years.
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December 2022 by Max V.
On the OfficeMax website, several all-in-one computers were flagged with the offer "Order by 5pm and get it today." I should have known better. All the decent models were already sold out, and I couldn't have anything delivered for a full week. Worst still, OfficeMax charged me full price (almost $1,000) just for looking. I called them at 4:30 PM to ask if they could reverse the charge. No order showed up on my account. The call extended past 5:00 PM, so I was instructed to call back the next day. I called at 8:45 and was told that the heretofore "sold out" item had been picked up in store the night before. If it was, it wasn't me who picked it up. Don't they check IDs or verify phone numbers? The rep at the office suggested I try a competitor. I definitely will.
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September 2022 by Katie.Rutiper ..
Hani was very nice and able to point me in the direction of the whiteboard and cork board I needed. Quick and easy transaction and he even helped me sign up for a rewards membership.
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March 2022 by Paul Morris
Terrible service and product at 917 E Broadway Rd, Tempe, AZ 85282. Store is understaffed (one worker, 12 people in line). Three self-serv machines busy. The self-serv machines have an awkward interface requiring 20+ steps to copy a page. And if you want to copy 30 separate pages, that would require 20 steps for each individual page. Tried to copy and collate a 45 page document (four copies). Added all the info, steps, directions, added credit card and then it all disappeared. No one available to ask questions. Left the store, drove across the street to STAPLES. Did it all in five minutes. Much better experience and service. Never returning to Copymax. Don't make my mistake. Go elsewhere. Anywhere else.... Bad business model doomed to failure.
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March 2022 by Focus Climbing Center
I have been doing all my poster printing here at the Tempe location at Broadway and Rural. Too many times I have had a verbal confirmation from the employee, and or a phone call that my order is done.I drive all the way there to pick up, only to find out that my order is NOT done.I am afraid all the other copy max will have this problem, and not one will be better than the others.This is a place that specializes in copying and printing, and they cannot do their job when they say they will.Extremely disappointed and frustrated as I don't have time to make another trip to that store, and part of my print order is for Halloween which I wont be able to post in my facility, all because they cannot fulfill the order in the time frame they gave me. I will be looking for another location or business altogether.
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March 2022 by K W
Recommend for basic printing needs! I've been coming here a few times a year for over a decade. I think I've only had them print pics on paper a few times but remember the last time was satisfactory & seemed to have improved since the time before.If printing on photo paper, I'd recommend requesting a sample print before committing to an entire project.Mostly use the self service or prior to Covid, had them print B&W documents for me.Love the self service, it's simple & quick. You have to have a card w at least a $5 balance as that is the default hold on your card. You will only be charged for what you print.If you don't have a printer 'cause you don't print much (which is good & thank you), then this is the place for you.It's attached to Office Max & next to Ace Hardware. There is also a Subway & Salads to Go in the same plaza.If you enjoyed this review or found it helpful, PLEASE, give it a LIKE! ?
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September 2021 by Jesus L.
Brennen was extremely helpful over the phone and supplied me with what I needed! I came in and he pulled the printer ink i specifically needed, thanks office max and brennen.
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May 2021 by Lyn S.
COPYMAX (attached to Office Max) has horrible customer service. There is a $5 minimum to print anything from the counter (the self-service station is often occupied) and the people behind the counter are not helpful at all. Many of them have been rude to me and they do not find solutions to help the customer. I highly recommend you go down the street to print your documents (the FedEx Office store on University across from Trader Joe's). They are friendly, helpful, and great with customer service.