-
March 2024 by Kate O.
Great service. Thank you! They squeezed me in for a repair since I was traveling. Van is fixed and working great.
-
February 2024 by Jeremy B.
Do you want your alignment done by a high schooler that doesn't know what he's doing, want your car to pull to the left after you just paid $120 and then be told you probably hit a curb when asking them to do a warranty alignment on it? Then this is the place for you! Avoid this garbage place that hires young, uneducated people to save money all while trashing peoples cars and then claiming we did something wrong. I'm embarrassed I recommended this place to my friends in the past...never again!
-
December 2023 by Chrissy Knight
Oil splattered on my paint, alignment skipped because "bay was full", high pressure sales tactics, and employee named Drew was talking trash about another customer while she was still sitting in the waiting room. My car was in worse shape after the oil change. I would not recommend this location.
-
November 2023 by Michelle Lewis
Too good care of my son’s brakes and did necessary maintenance. Another car shop told me I needed much more work done than was necessary. It’s good to know Brake Masters doesn’t see a woman walk in and want to take advantage, and try to run up charges. I appreciated their honestly…. We will be back.
-
November 2023 by Courtney G.
Would definitely recommend this place to anyone for routine maintenance on their vehicle. Not only were they able to squeeze me in short notice, but were also able to complete the job well before the time I was expecting, and I was preparing to leave state for the holiday. They offer free inspections and are incredibly knowledgeable. Lastly, they were able to work with me to ensure a reasonable price to make sure I could get all the work needed!
-
November 2023 by R R
Disappointed and surprised in the work that was done. Had to take it to another mechanic after the 3rd breakdown. After looking at the replacement parts they either rubbed because they shot the threading for the screws or they didn't replace it. Also oil pan was not sealed correctlymultiple screws were missing etc.. there is more but this is getting long. I was glad the engine came through without issues. I was going there for a handful of years but would be wary of large jobs and request to actually see the old parts they replaced and have the work looked over.
-
November 2023 by Christopher Salinas
Great team, great customer service, great people.I came by this past Saturday to change out my front brake pads on my cargo van and their team was able to get me in out before closing!Great work guysService: Brakes
-
November 2023 by Anthony N.
They were great and had me in n out really fast for oil change! John was super knowledgeable and helpful!
-
October 2023 by Justin H.
Stay away! I wish I could put less than one star. The quality of the brake work is extremely poor--and this place is called Brake Masters! I had my brake pads replaced earlier this year, and I have never been so dissatisfied with brakes in my life. The brakes grind at low speeds, and when slowing down from regular driving speeds, I hear a very unpleasant rubbing noise. I took my car in this past Saturday to have Brake Masters fix the brake noise, and of course they told me that everything looked excellent--just some brake dust. I gave up and swore never to visit a Brake Masters shop again. On my way home, the TPMS light came on, and when I looked at the tire, it was almost completely flat. I put more air in the tire and drove down to my tire shop, where I left the car so it would be first in line after the weekend. When I went in on Monday morning, the tire shop showed me that the wheel lug bolt had been damaged, and they were unable to get the wheel off. I had to go to another auto shop, somewhere very close because the tire was losing air. This auto shop cut off the bolt and replaced the hub, which was not cheap. I was then able to get the tire replaced. I know Brake Masters caused all this because they had the wheels off to inspect the brakes. It would have been so much better if I had just written off these brakes as a learning lesson, and then taken the car somewhere reputable to have the brake work redone. At the end of this expensive experience, my brakes are still unpleasant, while my wheel and tire are simply back to the way they were before taking in the car for the evaluation of the brakes. Brake Masters is terrible and disreputable.
-
September 2023 by Livie Wood
Nick is the best hands down! I've been looking for a trustworthy and efficient place and now I'm glad I found it here with Nick. I took my car in (came late to my appointment due to delays) and Nick promptly helped me. He topped off the oil in my car quickly and I was in and out within 15 minutes or so. If there is anything wrong with my car, I'll be sure to bring it to Nick for the best care. Thank you again!
-
September 2023 by Roxie Frank
I've had my car in here several times from oil changes to brake services. Never had a problem. I had taken it to a different place for convenience to have the oil changed and it was brought to my attention that my oil pan / drain plug screw had been sealed with silicone.I was made to believe that it was done maliciously and possibly brought severe harm to my car rendering a $500-$800 fix. Upon calling Brake Masters and speaking to John to find out why this was done without my knowledge and that I was possibly facing a costly fix he called his DM who told him to assure me that the situation would be made right.Took my car back to Brake Masters and Nick (mgr) explained the reasoning behind the sealing. But, because it wasn't communicated to me ( which it should have been ) and caused a lot of unnecessary worry Nick made a point to do the oil change for free. I am so grateful for Nicks kindness and going above and beyond to give me peace that the job was done well.
-
August 2023 by Kassandraa Diazz
Do not trust this place. They do not look out for the customer. I get it’s a business but do not lie. I asked to get my brake pads and parts back after they did my brakes ( according to them they were sooo bad ) i did this purposely to see if they would give me the brake pads so I can see myself they were bad. Guess what? I didn’t get them back . They said “ we did you a favor and threw them out “ my brake pads were not bad. Lesson learned and I do not recommend. Go to a place who is honest for the most part.
-
July 2023 by Wyatt Hoyle
DONT GO HERE! I had my catalytic converter stolen and I took it to them to confirm that it was. They told me it was fine and I just need new exhaust and should straight pipe my car. It turns out that my converter was gone and my new place was extremely confused on how they didn’t know that. The lady up front is also very combative. I don’t recommend this place at all.
-
June 2023 by Daniel Alvarado
The website said the oil change was $23.99 and I requested that when I made the appointment, but was charged around $46. Not sure why the site says one price but the actual cost is more, but I didn’t say anything about it. Still very good, and quick service. The service advisor was friendly and knowledgeable. My car was returned clean and the oil change was done correctly. I will definitely come back, but will just make sure I confirm pricing before starting the work.Service: Oil change
-
June 2023 by Cameron Carter
I had much more wrong with my brakes than I had realized, and not nearly enough money to fix it all at once, and the team here at Brake Masters was so kind and empathetic while I was having a very hard time figuring out what to do. We eventually found a solution that got my car just fixed enough to get back on the road safely, within my budget, and within a time frame that I can come and get the rest fixed next week. I truly felt so much weight lifted off my shoulders when I picked up my car and the quality of my brakes was so much better, even though the work is only halfway done. I can’t thank y’all enough. I look forward to coming back next week to finish giving my car the TLC she needs.Service: Brakes
