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June 2024 by Elias Nunez
Came in on the 24th in person to open an account. My account got flagged for identity theft. (Despite me showing up in person with plenty of proof that Im who I say I am.) Been locked out of my account since memorial day. -_- not a pleasant experience.
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May 2024 by Amolia Allen
Mr. Serrano is a amazing he always make sure I am taken care of regarding my account he does Courtesy call and follow up about any questions or concerns that I might have thank you for your service.
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November 2023 by Douglas Hume
They are great and the customer service is even better.. it like Cheers.. where everyone know your name.
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September 2023 by Jimmy Sterkenburg
Tried to close my account on the phone. First, I am put on hold for 40 minutes. Then they "couldn't verify me" because the person asking the questions picked an answer I did not give. Now I have to waste time and gas driving 15+ miles into the nearest branch within a day or else I will get charged a $25 fee.Thanks so much for making sure my account with $0 stays open and "secure" so you have a chance to charge me another fee.
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September 2023 by Brandon Lewis
Came in to this location around 4:30 this evening to have a new debit card made and Honestly the employees here are awesome!! super helpful friendly and professional. In the future i will gladly go out of my way to come back to this location
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September 2023 by Beanz Dowdy
I put money in my account and they it they didn’t try to help me or tell me why they took funds my account had never been in negative and never have i had overdraft on due to there fees. Not recommended!!!!!
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June 2023 by Travis Egbert
No longer open on Saturdays.
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May 2023 by Megan S.
I have been banking with this bank for the last 3 years! And about 6 months ago I called to let them know I had my debit card stolen they then said they would ship me a new one right away. Six months later and three attempts of them sending no debit card ( I called and confirmed address and everything ) so about two weeks ago I finally call again, that lady was kind and said you know what I'll send the debit card over night without charge. Two weeks later NO debit card oh and it gets worse I log on to my mobile app and ALL My MONEY gone , and it's the first of the month (rent) I'm literally a 26 year who can't afford to wait to pay rent anyways so I call them and they said "didn't you get our letter in the mail explaining ?" NO letter from them. No explanation and they couldn't give me one over the phone but told me I was never to bank with them? That I did something against the banks code? Which is ridiculous because I have done absolutely nothing. They also said they were sending a check but I have yet to get my money. This is so unprofessional and unfair. This place should be out of business
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March 2023 by Sarah Jalando-on
The customer service here made my day.Thanks yall for being so kind. It really made my day with just a friendly hello and smile. Very welcoming. Thank you. ?
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July 2022 by Michael Lurz
I cannot say enough good things about Sarah. She goes above and beyond for me! Helping me with getting back into my account after being locked out, and also helping me with bank transfers and even staying a little past 5 to do so.The customer service at this BMO Harris branch does not go unnoticed! They are there for you within 5 seconds of you walking in. Strong recommendation for this branch!
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June 2022 by Cassandra Ryder
I began working with this branch beginning in October 2021 and finally gave up in February 2022. My father passed away and as the personal representative for his estate, I was in charge of closing out his accounts. My father loved banking with BMO Harris, and I continue to be deeply disappointed by how much time I wasted trying to work with the employees at this branch. I needed certain paperwork from BMO in order to close out the probate process, and I was continually told they were "working" on locating these documents for me. Eventually, the person I was working with stopped responding to my emails and calls. The employees at this bank made me feel deserted, ignored, and forgotten about during a time of great grief and pain. I ended up going to a different BMO branch in Phoenix and was able to get the paperwork that this brach could not produce in 4 months in 2 weeks. I highly suggest working with a different branch.
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June 2022 by M
I hate this bank and everyone who works here. Everything is way to hard to use. The people who work here are useless. Do yourself a favor and switch banks
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June 2022 by Dustin
Only location for miles and the ATM is down. What a joke.
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February 2022 by Charmaine Robinson
This bank is a total rip off! They have the most shadiest policies and they move like Snakes.I am closing out all of my accounts immediatelyAnd reporting them to the Better Business Bureau
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February 2022 by Zack Matsuda
Sarah W. was so incredible in helping me today. So friendly and knowledgeable! Great service at the broadway location! Couldn't recommend it more!!
