Big Lots has made some big changes to its Phoenix-area stores, including the newly remodeled community location in Lake Country Village on E Baseline Rd. Customers describe this Big Lots as one of the cleanest and most organized stores they've visited, with friendly and helpful staff. One repeat customer had a frustrating experience trying to purchase an out-of-stock chair, dealing with conflicting information from the manager and corporate office. However, they later had a great visit where the store manager Nate, as well as TJ and Cole, provided exceptional customer service that made them eager to return. Another shopper praised this Big Lots location for its wide selection of eco-friendly, vegetarian, vegan and health-conscious items, along with great deals that can be combined with coupons and discounts. They appreciate the store's community involvement, ethical sourcing, and commitment to positive environmental practices. Overall, customers highlight the cleanliness, organization, and friendly service at this Big Lots as key factors that make it stand out. Despite one negative experience, the majority of reviews praise the store's offerings and staff, indicating it is a valuable community resource providing good value to shoppers.
