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January 2024 by David Carlton
Great service, and helpful staff.. especially Brian, he took the time to answer all of our questions.
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November 2023 by jyoungcj
Excellent shop that takes the time to get the parts you need or have something repaired there. They know their stuff. Ill go here every time over buying parts online for their excellent customer support. The typically have what I need in stock.
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November 2023 by Chris Rosewell
I have been utilizing the expertise at B&B for over 20 years. Although i lived in tempe for many years, i still travel across town to B&B because i know they have the parts, products and experience to solve my pool and pool equipment problems. Today i visited to get a part for my Hayward pool cleaner. I called ahead to confirm they had the part, and when i arrived they not only inspected my cleaner, they determined the part i intended to purchase would not solve the problem, but instead identified the cause of the malfunction, took the appropriate part from their inventory, repaired my cleaner while I waited, and sent me on my way for under $50 and in less than 15 minutes. Justin was the professional who helped me, and although "while you wait" service on a Saturday is beyond expectation, as you will typically have to leave your unit to be repaired and return at another date, i was again impressed at the level of service, inventory, and professionalism that keeps me coming back to B&B pools.
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October 2023 by Tony T.
Local business that provides excellent service with customer in mind. Prices reasonable, no I pressure sales and answer all questions you have to present to them. Free pool water analysis is a plus. I've been going to them over 30 years
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October 2023 by Neal Makela
This place is AWESOME.Let me paint a picture for you.Have you ever heard of how local hardware stores used to be before Home Depot, Lowes, Tractor Supply, Ace, etc. put all the local shops out of business?Well, this seems to be that "local hardware store" that still exists, except for pools.I recommend to all local pool owners to call or stop by this shop if they have an issue.I had my pump "die" but they helped me learn how to disconnect it, take it in for service, and ended up fixing the issue instead of jumping to a new pump replacement.If you want to take true ownership of your pool but don't know where to begin, please start engaging with this shop.
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September 2023 by Ian K.
This place is located on SE corner of Baseline and McClintock. It is located in the corner near a pet boarding place and Little India. I thought it was a pool repair place but they also sell pool supplies and equipment. I called them because my pump was leaking and they told me they were booked for the next 10-14 days. But the guy said take some pictures and come into the store and they will take a look and see if they could tell me what to do and save some money. So I took the pictures and went in. They told me some parts needed to be replaced. They told me it wasn't difficult to take it apart and which bolts to take out. I did watch a YouTube video. I just searched "how to take apart Pentair pool pump." The pump was a little different but key aspects are make sure the power supply is off from the fuse box because you need to detach some wires (see photo). You do need to mark the wires so you reattach them correctly. I used a permanent marker to mark one red (see photo). Then I took it in and they replaced the worn out parts for $32. I dropped it off in the morning and picked it up the same afternoon. It definitely would have cost over $100 if someone came to the house plus would have had to wait at least a week. Another important fact, make sure the filter vent is open when you turn the power supply back on. Because when I switched on the power, the pump started immediately and there was a lot of air in the system. And you need to make sure the air in the system can get out when the water enters otherwise it could explode. Just like when you backwash the filter. Anyway they saved me a lot of time and money.
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September 2023 by avocado
I'm not surprised to see a 5-star rating for this place. This is our go-to place for chlorine, shock treatment, equipment, water testing, etc, etc, etc. Parts for pump also. They never steer me wrong and I'm referring specifically to water testing when I say this; they won't try to sell you something that you don't need. Their staff is very knowledgeable.
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September 2023 by Frosty T
Read to the end for rating explanation.The initial guy that asked me for help would not let me explain or show a picture of what I needed. He would not let me explain or even speak. "Is this what you need, is this what you need etc. Customer service skills are lack luster and shouldn't work with the public. Then another gentleman was working behind the scene and understood what I was looking for. He was awesome. So rating on the guy that actually listen and understood me, he is a 5.
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September 2023 by JR
Didn't have time to comment earlier, but two things stand out to me ... These guys have been there for over 20 years... That says allot. They were very helpful for me and i will definitely visit again
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July 2023 by Scott T.
First of all i would like to say since moving to Tempe it has been a blessing. I've been in the pool business now 27 yrs and have dealt with many pool businesses and there a on top of my list for A go to. B&B pools has been in the neighborhood for many years, its noticeable when you walk in and have all the friendly faces and great service. I have been working with B&B and their customers needs, as to kool decking repair, tile repair, acid washes, pebble tec repairs. Nothing but great words from people that i come across. Stop in and say hello.
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July 2023 by Diantha Wilson
B & B pools has been my "go-to" place, for pool issues, for 30 yrs.Friendly, knowledgeable, staff, exceptional service, & repairs are much lower than my pool maintenance service charges. There is no high pressure to buy something, they just explain your options & let you make a decision. They are a rarity in today's society: HONEST!!!
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July 2023 by Janelle Black
Great place to go for pool supplies! Friendly and knowledgeable staff!
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July 2023 by Steve N
Even if I have to travel further, I always go here for pool supplies. Good prices. Staff is always helpful, friendly and knowledgeable. Solid business.
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July 2023 by Mike S.
B & B has great service and very knowledgeable folks working there. Prices are competitive as well. One of the best pool stores in the East Valley.
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July 2023 by Jim V.
Earlier this year I decided I had had enough of the big chain pool store. Knowing I was going to be updating my pool equipment, I set out to find a new store that could also handle the job. I read the reviews for B&B and decided to give them a try. I'm sure glad I did. When you talk to the people at B&B you can tell you're dealing with honest people. I really appreciate all the pool equipment pricing clearly marked even the install fees both of which are quite a bit lower than the national chain. I had Kyle come out and give me a quote and there were no surprises or any attempt to sell something I did not need. What was a surprise was when I agreed to the install Kyle never asked for me to sign anything. Bear in mind I was not a long established customer. I think I had bought 2 cases of acid up until that point. A handshake was our contract. When Kyle arrived to do the install everything was perfect and he set up a program to get me started since I was new to a variable speed pump. He answered all my questions and the work was expertly done. Recently I brought my pool cleaner in for repair and had the same type of experience. All fixed at a very reasonable price. Honest. Straight forward - lowest prices. Very helpful staff. B&B is a throwback to how all retail used to be done
