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June 2024 by Mason MAIN PAGE
The branch manager should be recognized and commended by Wells Fargo for her excellenct customer service skills, knowlege of banking, and going above any beyond to help me with a unusual banking situation I was having. I was at another branch, ...was on the phone with customer service.... and it was not until I stopped here and talked to her that my issue could be resolved!
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May 2024 by Tami Collins
if I could leave zero stars, I would. IF YOU WANT TO DEAL WITH AN Incompetent bank, WELLS Fargo is it! I have had three loans with them and paid them all off. Each time I pay them off, I have had some sort of errors along the way. This last loan, I am trying to get an overpayment of $1100 back from them. It’s been over two months. They keep telling me they either mailed it or now they need something signed by me first so they need to put that in the mail. The local branch can’t help me with it. Everyone I talk to on the phone tells me something different. Safe yourself from these hassles! Bank or get your loan elsewhere! It’s like they are doing everything the can possibly do to keep my money.
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March 2024 by Harry beyer
These people are rude, not service driven. Because of their lack of customer service I have closed a cd account of a fair amount of money. Would stay away from this place
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January 2024 by Lois Ayers
No drive up teller! Had to go into bank and stand in a line of eight people waiting for ONE teller to take care of their business. Certainly leaves a bad impression. Not everyone can do their banking online!
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September 2023 by YEYO THE GOD
Selena was the best in the whole building thank you for your help!
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August 2023 by Tracy L.
That five star review is specifically for Sarah in account services. While the brunette behind the glass wanted to tell me how the system works (no stars) and that i need an appointment, Sarah showed me how we could make the system work for me, today! That's not just customer service, it's exceptional customer service. Sarah obviously knows banking inside/out and takes pride in professionalism. Thank you Sarah!! So grateful.
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May 2022 by Ryan Williams
Pretty sure I just experienced the worst WF branch, definitely not friendly toward brown folks
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January 2022 by A M
Just unbelievable to me that you can't just walk in and open an account. You need an appointment???? This branch was not very accommodating at all. Walked out and went to US Bank who bent over backwards to accommodate us.
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July 2021 by S D.
The drive through is ok except for the audio over the speaker. Almost useless during the pandemic with mask. It's so iffy on the staff I've given the 2 stars based on Angela's ability to follow through. I dealt with another person who spent a lot of time with me but when I went back a couple of days later I found out that rep did not forward my information as promised nor did she order my checks, or cancel two auto payments. She went on and on about me stopping those payments. Strange chance that she didn't cancel them and two days later AZ APS contacted me about "Unusual banking "? I don't think so. I tried to call her but she was out so I left a VM asking point blank did she make the call. In my opinion GUILTY by not answering my question. You like to think you could trust the people representing the company you've put your money in but that's not true at this branch. If I need assistance in the future I will call Angela.
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May 2021 by Gladys Padron
Rude person at counter unwilling to further explain.
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May 2021 by draco king
The elderly at the counter is unclear at giving instructions and the supervisor is clearly subject to racial profiling making us jump throw additional steps to make a simple transaction even after completing such steps still looking at us like we are trying to commit fraud.
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March 2021 by Sui Ble
Used the ATM. The keys were filthy. I got my transactions done, but ... Not that pleased.
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June 2020 by Ninetthe Lv
Beyond satisfied! Every time I come in or drive up I am greeted with a big smile and super friendly and helpful tellers Samantha specifically is absolutely phenomenal! Samantha has always gone above and beyond to make sure that I am well taken care of the first time I walk in and always offers help and resolutions to any other questions or concerns that I may have. If you live in the Surprise area and are looking for a great bank experience or to just get taken care of on the first visit I definitely recommend this branch! Thanks Wells Fargo for having such caring and well trained staff!
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June 2020 by Ninetthe Lee
Beyond satisfied! Every time I come in or drive up I am greeted with a big smile and super friendly and helpful tellers Samantha specifically is absolutely phenomenal! Samantha has always gone above and beyond to make sure that I am well taken care of the first time I walk in and always offers help and resolutions to any other questions or concerns that I may have. If you live in the Surprise area and are looking for a great bank experience or to just get taken care of on the first visit I definitely recommend this branch! Thanks Wells Fargo for having such caring and well trained staff!
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May 2020 by Tina H.
Called the main Wells Fargo phone number to see if any of the branches were open to notarize documents for us. Of course none of them were open right now due to the COVID, But they did take my name and number and a manager MJ called me back from the Sun City Grand location, she was very helpful and accommodating. She scheduled an appointment and even when the second party of my group was running late she still took care of us.
