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October 2023 by Natalie B.
I have been to this location in person a few times. There is a closer location to my home that I frequent most of the time. I scheduled a vaccination here when I was pregnant because they had the brand I was looking for. The entire experience with both vaccinations was very good. Both people administering the shots were friendly and professional. From this perspective it's a great location to visit. I placed an online order for pick up there last night (while they were still open). I got a message it was delayed and not picked last night. Today they have been open for 3.5 hours and still have not touched my order. The order is for 3 items. The app says in as little as 30 minutes. Don't believe the hype. You'd be better off going to the store. Customer service says it's a normal thing. I canceled the order because the whole point was saving the money on the item I wanted and saving my time by not going to multiple stores to find it. I placed an online order at my normal store and it wasn't in stock even though it was listed as available when I placed the order- that store btw had my order in about 45 minutes just not the item the app said they had. I'm not sure if that will happen again since anyone could shop it while they aren't picking it up for me. So I'm not going to wait. I saw at at CVS for $7 more and not on sale but it was in stock so I will go there. So in review the pharmacy and vaccinations were great here. The accuracy of in stock items on the app and the quoted times for a store pick up are not.
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August 2023 by Sharon B.
I went to this location for the first time on Friday August 18th @ 11am. Once walked in automatically noticed it's a older store due to the setup & the flooring. After I selected my items; took them to the register & $2 coupon printed off after my purchase. I decided to use my coupon right away but also noticed when they printed out my coupon it was extremely faded. The cashier could not scan the coupon & called the manager over. Once the manager came over due to their bad printer's in their stores; she could not read any numbers & the barcode could not scan either so she could only add $2 rewards to my Walgreens account. I was a little annoyed because I could not get my item for free or less & had to pay out of pocket. This location definitely need updates & the store needs remodeling. The manager also said multiple requests were put in for their printer systems & nothing has been done.
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April 2023 by Kay D.
Transfered all my family prescriptions from Frys to this location. The app is wonderful and easy to use. Pharmacy very efficient and keeps me updated on what is going on. This is the most friendly and competent pharmacy I have found in 20 years. Highly recommend.
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November 2022 by Kathleen Castrovinci
Efficient and clean
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June 2022 by Harry beyer
I wish to thank the pharmacy department for going above and beyond for there assistance in obtaining a prescription. Thank you again
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April 2022 by Wow Account
The pharmacy staff is amazing.
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April 2022 by Michelle H.
Had my doctor send over a prescription on Friday. Later that day I received an email from Walgreens pharmacy that they are temporarily closed (whatever this means). You would think they could have notified my doctor so he could call me and ask for another pharmacy to send my prescription to. The Walgreens on Grand in Surprise is just as bad unfortunately. Promise they have it and then they don't and are rude as hell. I'm done with Walgreens for my prescriptions!
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March 2022 by Hilda E.
This pharmacy has no clue what they are doing. You call and they tell you they have the prescription and that it will be ready in 1 hour. You get there and its on back order will be here in two days. Two days later, you call to ask if its ready, they say "did you want us to fill it?" This happened multiple times. They always try to give you brand so they can charge you more and when you ask for generic they ask "you want generic?" and then takes them another day to get it ready. Every. Single. Time. I have to beg them to grow a brain cell and figure out what they are supposed to be doing.
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March 2022 by La Paz G.
Wayyy too overpriced. Most of the stuff here is double what you'd pay at a competing pharmacy. I would only shop here if I absolutely had to.
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September 2021 by Carolyn C.
We went to get our covid booster and were treated wonderfully. They were super busy, but handled everything professionally. They were helpful and kind. They just got a new customer!
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July 2021 by S D.
Walgreens on Cotton & Bell Surprise AZ. If you want lack of customer service, rude young staff in the pharmacy who don't greet you or even thank you for helping to supply them a job. Pharmacist named Susan oh wow what a charmer. After hanging up on me twice the 3rd call she thought if she yelled very fast I would just hang up. I did. I then called the region mgr. I'd change pharmacies but this one has the best ratings. Just a terrible place, pharmacy only. The rest of the store is clean, friendly and helpful. Unfortunately I have great difficulty walking so I'm stuck with this pharmacy and drive through. Maybe one day a mgr will tell the window person to speak the heck up. A crummy speaker, plus a window somebody pay attention! The pandemic became an excuse for not providing customers any kind of service. Moving to AZ was the worst medical care choice I ever made! Who would have thought you needed to check any basic care out? Avoid this pharmacy at all cost. Oh let's not forget lunch break and the pharmacy is closed!! I used this Cain in the Midwest for 15 years. Never a problem. This past week my Dr put the wrong fill date and she told me tell them to call. They absolutely REFUSED! That has never happened before. They also have a habit of refilling a script even if you've turned off auto fill. I dread this place.....
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July 2021 by Google user
I really like this pharmacy and the quick turn around when filling my prescriptions. The reason for 3 stars is due to Cristian. This person should not be helping anyone. His demeanor, his lack of enthusiasm, his lack of customer service, is evident each time he has manned the drive up window. Everyone else has been amazing.
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March 2021 by Michelle B.
Stopped in at this location to visit the pharmacy. All personnel were wearing masks and the were very friendly. I needed an item from both the pharmacy and the front of the store - so I got to experience both. The store was well stocked and clean. I will probably be back if I'm in the area again.
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December 2020 by Channon H.
The store is clean and in a convenient location. I couldn't find what I was looking for and the pharmacy staff was helpful. The pharmacist was able to give me guidance on what products to purchase.
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July 2020 by Cyndi Fleck
I really like this pharmacy and the quick turn around when filling my prescriptions. The reason for 3 stars is due to Cristian. This person should not be helping anyone. His demeanor, his lack of enthusiasm, his lack of customer service, is evident each time he has manned the drive up window. Everyone else has been amazing.