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September 2023 by Donald Riley
Always a great experience. Over 40 years of great service.
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September 2023 by Brad J.
I attempted to make a withdrawal and was rudely told that I needed to call ahead. That's fine, until you try to call ahead, and have to go through the never-ending automated answering service game. I get company policy, but I don't understand the strategy of customer service being employed in my situation. It made me rethink where I keep my money.
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June 2023 by Alex Acosta
Always so helpful! Great customer service
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June 2023 by Brandon R.
Everything was great. Till CeeCee didn't send in my signed odometer statement. So thanks CeeCee still dealing with the lease purchase.
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April 2023 by Marie Barstow
Always walk away scratching my head. Unsure if my questions were answered. I have both business and personal account
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May 2022 by Gary Sidora
I really do enjoy this institution's credit card products. They have great rewards programs. However, I was recently overcharged at a restaurant. The gratuity was entered as $150 instead of $15. An honest mistake I hope, but I had trouble contacting the restaurant to get this corrected so I contacted US Bank to open a dispute.The representative I spoke to seemed to have an understanding of the situation and agreed that it seemed obvious what had happened, but when this case went to the team that does the investigation they were completely useless and did nothing to validate the charge. The restaurant never responded to the case so US Bank closed it and reversed the credit they had given me.I eventually went back to the restaurant and spoke with a manager whom was able to check their POS system and found my transaction and corrected the discrepancy.This has made me seriously consider closing my credit accounts here. Not sure I can trust US Bank to protect me when needed.
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November 2021 by Newborn N.
Rude from the minute I walked in . And it's a bank how do you not have money ? Sounds a little suspect to me . Maybe if I were a few shades lighter it wouldn't have been a problem .
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November 2021 by Ivy F.
Every time I go to this banks drive-through ATM, I clean it!!! You would think they would keep this ATM clean at least three times a day during business hours being that they seemed to be closed alot
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May 2021 by Jacque Combs
Not helpful at all when a family member passes and trying to close their accounts even with death certificate! Only bank I had issues wit...acted like money was theirs.
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March 2021 by Jeremiah Covey
They have been better to me then my own banks after a month or so of going in to the branch for things I opened an account just because of the service and staff . The two other branches seemed to have nice staff as well.
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February 2021 by ike H
Awesome
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November 2020 by Elliott Beaty
I’ve worked through a couple odd/unique situations with this branch and they’re awesome. Suzanne is a stellar advocate for her customers and is exactly the kind of person you want handling your money.
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November 2020 by Kim Frazier
Very friendly and not to busy
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March 2020 by T
Just sat in the drive thru for 15 minutes with no acknowledgement from staff. They weren’t going to close for another hour and we could see people walking around inside. We pressed the call button three times. The car behind us left before we got helped. If we hadn’t already sent our check and info through the tubes, we would have left too. When we finally caught the eye of someone on staff, they didn’t offer any explanation but told us we’d be taken care of shortly. Waited another few minutes and finally got helped.
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February 2020 by Lorena Hendricks
Excellent customer service. The line was short and so i didn't have to wait long.
