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March 2024 by JW
This was my first time at this location. I wasn’t in the store for more than five minutes when a bald-headed employee rushed over and asked if I needed assistance. I wasn’t able to find what I needed, and there he was again waiting at the front entrance as if I were going to steal something. SMH
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March 2024 by Jasmen White
Philip is the best and going to get u right frfr perfect match with colors
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March 2024 by Debra Lowry
Hard to get help. Went there cause I waited too late to order online
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February 2024 by Lois Ayers
Didn't have the products I was looking for.
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February 2024 by Melissa Dowling
Very helpful staff
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February 2024 by Amy
I had a great experience the first time I came in here, I was looking for new face powder and lip gloss, the gal that helped me took the time to have me try different face powders, to find the rite shade! The 2nd & 3rd time I was in here looking for different stuff, some of the employees were very rude, not in tuned with helping if you had questions, alot of them were standing around chatting! No reason to be rude, working in customer service you should always be friendly and be there for the customers! I'm not sure if I'll be back to this store, especially if that's how they are going to treat their customers! I'll take my money elsewhere..
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February 2024 by Sue Blaylock
I made an app to have my short hair cut and update texture. A helper washed my hair and a gentleman did my hair. When I checked out the cost was presented me in the amount of $321.00. I was in shock as I was not in Scottsdale but Surprise. I do take some responsible because I did not ask the price when making app. They won’t see me there again,
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February 2024 by Micki Mccollister
I had my hair cut by Hermes at the Ulta store in Bell road. He was able to salvage my hair after a really terrible job by someone else. He is an absolute master with the scissors. He will u def stand what it is you want and how to work with the texture of your hair to provide outstanding results. He is at the top of his craft, a true master stylist. Highly recommend.
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January 2024 by Vanessa Cannon
GREAT CUSTOMER SERVICE THE LADY WAS SO HELPFUL AND HELPED WITH ALL MY QUESTIONS TY SO MUCH
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January 2024 by Susan
Girls pretty snotty
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January 2024 by Hannah McCauley
Went in today to find a product I haven’t been able to find in my shade at other Ultas. The app said they had some but the employees went above and beyond to help me find the product. They were so friendly and helpful! I appreciate how much they made me feel cared for.
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December 2023 by Lillian Reagan
Hannah was so nice and helpful ? it felt like my home girl was checking me out lol - great personable customer service
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December 2023 by Kellygries Gries
For the first time in my 57 years, I treated myself to a makeover, hair and makeup. Lillie and Hannah did not disappoint. They did what I asked and did not try to upsell me a bunch of stuff I didn't need. Thank you for making me feel pretty
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November 2023 by Celeste
Do not go here and be seen by Sarah P unless you want your hair and scalped damaged. She messed up my hair the first time and had to redo my hair the second time. All I wanted to get was a dark brown all over and she left me with a band around my head where my roots are and so she had to redo it again.I reached out to customer service stating that my scalp hurts and it’s been 7 days and they are claiming this store refuses to respond. She was nice, but nice does not get me my old hair back. She caused significant breakage to my hair on my scalp and my scalp still hurts when I brush it.
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November 2023 by Monica Lopez
I’ve been seeing Anthony for my special hair needs, he has been amazing and we have a goal we are working towards with my hair. Anthony is professional and talented…. he just knows hair !!!
