-
November 2023 by Yvonne Board
I returned an item. It was painless.
-
November 2023 by Joe
The staff was very informative. They explained everything about Sleep Number beds. I left better informed to make my decision.
-
November 2023 by Ford Rollo
I was surprised at the additional $149 charge for "doorstep" delivery ...and a separate $49 charge to take the old bed away. After spending over $4000k on the mattress, it seems nickel and diming for a few bucks. My mattress sales person, Greg, was competent, but a bit sneaky with the "I think I can get you this or that discount" when it turns out he could provide a $200 discount for some reason he never explained to me, but didn't produce the "insider" discount he mentioned at the beginning of our discussion. There was never a doubt that we wanted a new sleep number bed because we have been happy with 2 of them in separate homes for the past 14+ years and are convinced that they are good products...so I didn't try to negotiate or raise questions about the extra charges. Too bad it's all about the money!
-
November 2023 by Stephanie Elmer
I went into this sleep number location and was assisted by Kat. For the last month I woke up with extreme headaches. She suggested a pillow as I wasn't in the market for a bed. First night and for the first time in a month I woke up without a headache. She was kind, knowledgeable, and extremely helpful. I highly recommend this location and Kat specifically!!
-
October 2023 by Cathy Little
Wasn't in the market for a bed but was for a new pillow. My daughter gave me one about a year ago and thought it was time for a new one. The young lady that helped me was very helpful and was super informative. Thank you for your help.
-
August 2023 by Nicholas Brady
Service was good. Disappointed the 0% interest is only for returning customers. A misleading ad to say the least. Aside from that we still bought a bed.Edit and Update:Tried canceling and they claim you can only cancel your mattress. Nothing else. You're stuck with the furniture regardless. Assuming this applies if you're not satisfied with their mattress as well. Appears 29% interest is if not paid in time.No mention of cancelation policy prior to purchase.We haven't had anything delivered at time of writing. After speaking with customer service a manager can contact us in 48 hrs.Sure hoping the support for this mattress isn't going to be as difficult as canceling or speaking to a supervisor.After all this we were stuck getting the bed. Had new flooring installed and they damaged our flooring. Refused responsibility. Filing complaint with the BBB and Attorney General.
-
July 2023 by Donald Deloria
Vanessa was great. Greeted me upon entry with a smile. Even notified me of possible discount I may qualify for. I had a great conversation with her while filling out the paperwork. She was so personable & professional at the same time. I can't say enough good thing about Vanessa. Amazing experience at this location. (Loop 303 and Waddell)
-
July 2023 by Shannon Gardner
Vanessa was awesome! She was very informative and took her time with us. Thank you for great customer service.
-
June 2023 by Nancy Cushing
Kat is very professional. Excellent Visit to Sleep Number. LOVE our Sleep Number Mattress!!!
-
May 2023 by Z M
We had an outstanding experience at the Sleep Number store in Surprise, AZ. Greg Schwab was incredibly professional, knowledgeable, patient, and gave us some time to talk when needed with our spouse. I would highly recommend Sleep Number beds and the Surprise location! Outstanding job!
-
April 2023 by William Cloud (az96cat)
Go see Greg! He made our experience fun and he's very knowledge. He worked on a fair price and financing was a breeze
-
April 2023 by Francine Campbell
Love my sleep number bed! Recently I was looking for a new pillow so I went into the Sleep Number store to try check out their pillows. Found one that had the right support plus some sheets for next winter. Staff was very helpful and friendly. They took the time to help me figure out what was the best pillow for me, no rushing.
-
March 2023 by Rach C
Very knowledgeable staff, answered all of our questions and concerns.
-
February 2023 by Carmen Hoyle
I went to the Sleep Number store in Surprise, AZ to purchase new sheets. I received a new booklet, I saw a new color. I wanted to see it first before ordering it. It was soft and was just what I wanted. So I ordered them there. The store is very nice. CLEAN!!
-
February 2023 by Pat Turocy
We had a great salesperson- Vanessa. She was knowledgeable and not pushy at all. And she spent a lot of time explaining everything to us.
