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October 2023 by Janelle
Two of my kids love Rue21 and for the life of me I can’t figure out why. Selection store seems to suck a lot of the time and service is even worse. I wouldn’t even call it service because you have to track them down to get any help. We came to pick up some jeans for a sale they’d been promoting. Signage was very confusing and did not match where it should. I asked to make sure and was told oh that’s not correct pricing even though it was clearly priced in front of the clothes we came to purchase. No apology for the errors, no price match nothing. The two girls at the counter just stood chatting together even though my final purchases once decisions were made. Clearance are was a messy nightmare, but I will say the rest of the store was clean and organized. If I choose to buy anything in the future it will most definitely be online where I can do it myself with clearly marked items.
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October 2022 by skyla starshay
Kind people & good customer service ? everytime I come in I feel welcomed & ready to be helped. They have good deals & cute outfits on sales!
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August 2022 by K
Sunday afternoon, 12:15pm I watch as employees keep the doors locked, and 9 people came to the door and attempt entry. Employees hid behind the counter and racks of clothes until some people kept standing outside the door, waiting. Is this practice good for store revenue and customer loyalty?
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April 2022 by Jane Roundtree
Clean store. Clothing hung and folded neatly. Prices vary. Size selection was good. Very friendly staff. Asking multiple times if need any assistance.
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December 2021 by Amber Holland
I love the Rue 21 here in Surprise, AZ. Every time I go in, all of the employees are fantastic. They are always happy to help. And seem to genuinely enjoy their jobs! I learned that this is some of their employees first jobs, and they are doing such a great job! I wanted to make sure to give them all props!
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December 2021 by Katie Gerber
Had to return some black boots. The two girls assisting me in the return were super sweet and helpful. :)
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December 2021 by Gracie G.
I was in there today and I was looking for a pair of pants... They did NOT carry a XXL in men jogger pants. That is disrespectful to the bigger community and really hurts peoples feelings. (But you can carry a XXL in women's and not mens that's disrespectful.) thank you I guess have an okay day.
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October 2021 by Victoria Prestia
Excellent customer service. Awesome deals and prices. Carry boots, perfume, lip gloss sets and bath sets. Jewelry sale-buy 1 and second item 50% off. Reward program and 60 day item return with tags on item and receipt. I will be back.
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August 2021 by Jessica S.
This is a super cute store. My neighbor's teeny bopper loves shopping here. She is almost like my adopted niece. Her mom and I swung by here today and we picked her up some gift cards. They have super cute clothes, and if you shop here enough you can catch some really good sales. The sales gals are always friendly. The store is always clean and organized. I need to get in here and take a look at their sandals. The have a rewards program for frequent shoppers!
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July 2021 by Dymon Hope
Best place to get clothes jewelry anything sometimes it can be expensive sometimes they have good deals love the place
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April 2021 by Azalea Molina
Never been friendly here. Clothes are amazing. No sales, deals or clearance. ?♀️
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December 2020 by Josh Serrano
Great sales and awesome service!
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November 2020 by Mia Pavone
super cute clothing! But one very rude girl with straight black short hair. Don’t know if it’s just me but every time it’s always me she’s giving dirty looks to?
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February 2020 by reid t
Clean store and the customer service was very nice. I will definitely return!!!
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February 2020 by Holly Boland
Good deals but not as big as the other stores. Staff not to helpful and no personality.
