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April 2023 by Jose Quintero
Amazing bank always provides great service
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March 2023 by Ajla Malkoc
I enjoyed coming to this bank until I went to open an IRA CD, Holly stated she couldn't do it and I needed to wait to meet with a retirement specialist. That appointment wouldn't be available for another two weeks when I waited a week already for the original appointment, headed over to the cotton location and it was taken care of sameday. From information provided to me from a friend in the banking world it seemed like Holly wanted a kick back on the transition instead of assisting a customer. If it wasn't for the cotton location this bank would of lost me as a customer.
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February 2023 by anthony wilder
Made a CASH deposit on 12/24 cash wasn’t in my account until 12/27 because their ATMs don’t put cash into your account until next business day. Put a check in the ATM and was told I would have funds available next business day did that happen? You guessed it it sure didn’t. It was placed under a “fraud” hold. Holly the manager then said she would have the funds released. She couldn’t do that but you’d think she’d follow up and call me back to let me know. Nope no follow up to let me know she couldn’t do it. So if you enjoy having access to your money immediately after you put it into an ATM for idk bill pay or online purchases I would advise you to to another bank because this bank will hold your money because their ATM technology “isn’t up to date” oh btw if you go into a teller you do get access to your money immediately however all the tellers move slower than any other bank around.
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September 2022 by Monica F
Made an appointment for Saturday lobby was filling up with customers we were never approached to appreciate the waiting. When someone finally came out, no one asked about appointments. What is the purpose of making appointments? I waited 30 min with an appointment and was skipped by a walk-in the associated knew. If I didn’t have to set up my business acct here I wouldn’t. Thankfully you have Deannah she is the reason I will comeback and I don’t mind waiting for her availability she has a great attitude and professionalism.
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September 2022 by Mike Clark
I went to at least six banks in a single afternoon that could/would not help me.From the moment I heard that angel answer the phone, I knew I was in good hands. The MidFirst Bank team was excellent. I have never been greeted with so many smiles and great personalities. They had me in an office immediately after I walked in the door and solved my problems within the hour. I was also given a bottle of water to keep me hydrated. Wow, what a caring team.
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September 2022 by Monica Paniagua
Made an appointment for Saturday lobby was filling up with customers we were never approached to appreciate the waiting. When someone finally came out, no one asked about appointments. What is the purpose of making appointments? I waited 30 min with an appointment and was skipped by a walk-in the associated knew. If I didn’t have to set up my business acct here I wouldn’t. Thankfully you have Deannah she is the reason I will comeback and I don’t mind waiting for her availability she has a great attitude and professionalism.
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September 2022 by Elaine Goodwin
Well educated and very helpful. Answers all your questions and offers you options for your financial needs. Far exceeds any bank in customer service.
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February 2022 by Marla K.
The tellers seem to be really chatty with each other having a good old time while ignoring customers and can't be bothered. Not customer friendly.
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November 2021 by Empir3ofdirt !
I went to at least six banks in a single afternoon that could/would not help me.From the moment I heard that angel answer the phone, I knew I was in good hands. The MidFirst Bank team was excellent. I have never been greeted with so many smiles and great personalities. They had me in an office immediately after I walked in the door and solved my problems within the hour. I was also given a bottle of water to keep me hydrated. Wow, what a caring team.
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May 2021 by Kelli Boorn
I’ve had an account with MidFirst for over ten years and have had nothing but excellent service in every branch I’ve done business with. I highly recommend MidFirst! Thank you for all your excellent service!
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January 2021 by Brett Berry
I'm on my own personal "Hell or High Water" journey, just with less death and car burials.MidFirst had a $250 promo for opening a new checking account. Sounded good and I've done more for less, so I opened one.Less than 2 weeks after opening, I received the bonus in my account! I've done this with other banks, and NOBODY funds your bonus this quickly.Thank you MidFirst, much appreciated
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January 2021 by Samantha Martz
Thank you Holly for going above & beyond for me. When she couldn’t resolve my issue while at the bank she continued working on it & called me with the good news. This bank treats their customers well.
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December 2020 by Brett B.
I'm on my own personal "Hell or High Water" journey, just with less death/buried cars. MidFirst had a $250 promo for opening a new checking account. Sounded good and I've done more for less, so I opened one. Less than 2 weeks after opening, I received the bonus in my account! I've done this with other banks, and NOBODY funds your bonus this quickly. Thank you MidFirst, much appreciated
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December 2020 by Jessica S.
Big banks do not have the best reputation. Never had any personal issues with any. My husband was working on design with the owner of this bank down at their Goodyear location, so when one opened up in Surprise we decided to give it a try. They were considered a business bank and used to be open 7 days a week. Now they are open 6 days a week. They are still open longer than any large chain bank around. It is always clean and quiet. Very friendly staff. They are the best part. It is funny as the bank caddy corner to them has really stepped it up as far as customer service since Midfirst came around. They have notaries here, and a machine to cash out your change with if your a member.. Glad we came here.
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July 2020 by Milo M.
I was denied the chance to obtain a secured credit card. I was told that I need to be an existing member for 6 months prior to being able to. I want to rebuild my credit now to buy my first home, not let you use my money at a fraction of the cost you would charge me over the next 6 months!
