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March 2024 by Jennifer Mason
I received my 24hour confirmation text yesterday and replied N to cancel my appointment. Today I was called by an extremely unprofessional and rude front desk agent who promptly told me that they had confirmed my appointment so they would be enforcing the cancellation policy and would be charging me half the cost of the massage.I offered to send a screenshot of my cancellation reply to which she responded it doesn’t matter. I asked to speak to the Manager, when the Manager, Julia took the call she was just as rude, did not introduce herself did not attempt to listen or hear my perspective simply dismissed me and repeated that she had to enforce the policy.I have been a member for 13 years and rarely cancel or reschedule an appointment. I am disappointed that this lack of customer service is tolerated and that I was given a blanket response and basically a dismissed. As a longstanding customer I would have expected more and I will be cancelling not only my membership but also my 3 family members.
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December 2023 by Neff
Update: there is no update other than my lower back has not stopped hurting everyday since this botched massage by Xavier!!! I used the link the owners replied here and heard nothing back and no real apology other than this automated one here. They didn't even try to make things right. AVOID this location as they don't take responsibility for their poor service!!!Worst so called massage eve!!! So bad I don't think I want to bother with one again. My 1st 90min massage by a guy for firm presure and I was ready to go almost immediately. However i tried to give it a chance. It wasn't even a massage, rather a glorified slathering in oil if that as the oil or lotion wasn't even worked in. My husband could have done a better job grudgingly. My 8year old child could have applied more presure. I asked for my feet and hands to be addressed, they bearly got any attentionand absolutely no presure nor enough movement to even aind in blood floow. I was starting to think it wasnt something they handle or I wasn't heard idk or my tec had an issue. Mind you of course I'm clean and my feet are pedicured. There was no technique and no real pressure other than on my lower back where I didn't want any attention and my shoulderblades instead of my shoulder and neck.When it was time to go, I had a hard time getting dressed as my lower back was in pain. I had to wipe off with two hot towels as it was way too much oil and there is more to a massage then oil! Looks like I oiled my shoes to a fine shine. I'm so ticked off and disappointed and dissatisfied, as this was gift from my daughter who worked hard to save and attend with me after the last one she got me got blown by covid. Her facial was good at least but still was a waste of money and my time! Maybe if you're an older or sensitive person or lonely for any kind of touch or you need assistance over moisturizering your body,this may be for you. But if you're looking for a massage, I can not recommend Xavier. Nice man, and generous with his time as he claimed I was 20 mims late and he made up the time so that I only missed 10mins. Idk as I was ready to get the heck out of there.I even asked how much timewas left, that's how I was even told about the time make up.(Even though I wasn't 20mins late either btw) I now appreciate the weak little job my nail tec does at the end of her day in comparison Oh my lower back?. Maybe it's a secret technique that hurts 1st and feels great the next day . If so I'll update.
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December 2023 by Maria
Sat. 5:45pmI'm disappointed as I made the trip based on Google listing a closing time of 9 pm, but the store's door indicates a 7 pm closing. It's frustrating to find it closed, especially without any posted explanation. I was hoping to purchase a gift card, and this situation has been inconvenient.
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December 2023 by Rae ofSunshine
I love my experience here. I got enrolled at the moment I showed up. I got on the schedule the very next day. My masseuse, Daniel , is amazing at deep tissue massage. He takes such good care of me and I’m really grateful that he’s alive! I feel like the next year is going to be very therapeutic and restorative for me. I’m grateful that a place and entity like Massage Envy exists.
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October 2023 by Konrad Taft
Massage was great , didn't like the pressure towards a membership. The girl at the front was nice about it but it felt like it is required to be sold to everyone
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September 2023 by Jamie Putnam
We have been members for over 10 years. Today our daughter got done with school early so knowing we had appointments I thought it would be nice to get her something. However we are then told she needs to have someone in room with her, Yes our daughter is 15 However she has been going to this massage envy for years and years. For the last 3 years getting massages and facials on her own. Today that all changed and as I'm sitting in room with her my husband calls and says he is locked out of car I have the only key fab so I have to go but I will be right back. I get a call saying they ended her facial in middle of it.
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July 2023 by nadia scott
Sydni did amazing on my facial and the water was so cold I loved it
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May 2023 by Petra Vallone
Didn't have a massage for probably a decade.Lorre did a fantastic job. I will be back
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December 2022 by Brenna Wellman
Elena is amazing !!! I told her the specific areas I was having troubles with and she took the time to work on those. Just the right amount of pressure. I would highly recommend Elena for a massage.
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December 2022 by Candy Harris
Hanna D is just a sweet, friendly and knowledgeable gal. Enjoy my time with her and my 67 year old skin is doing great!
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November 2022 by Fran Rhodes
This is George Rhodes. First time with Jamie. She was fantastic! Went above and beyond to address all my areas of pain! Gave excellent advice on how to continue treating my hip soreness. Great personality too.
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November 2022 by Maritza Briones
Mercedes is awesome! I feel much much better today after her workout on my back! She is profesional and friendly !
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November 2022 by Toree Vela
Daniel is a deep tissue healing specialist. He listens to my needs and addresses them thoughtfully with expertise. I advise to book him well in advance.
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November 2022 by J B.
Good massages, just depends who's running the store. Prices keep getting added on for no reason. Found out that it is not a corporate thing, but is up to each location to charge addition fees. They are sneaky because they don't inform you of the charges they just show up on your payment on file. They keep changing my anniversary date so that I can't get out of my contract. This ME is run by a greedy uncaring person who makes it difficult for the rest of the staff! Shame on you. YOUR INFO IS INCORRECT. Why would I call them? They don't do anything in person for me. Also the web address that you put does not work. Just like ME ... Failure!?! A waste of time and money. I will post on many social media sites the evidence of repeatedly mis charges. As well as how corporate does NOT care about ripping customers off! Shame on you all! Filled out a form to leave because I can't afford them over charging me for no reason on disability. Taking their time with responding, putting me into debt and bad health. Beware of Massage Envy. Corporate is greed based and has no care for customers well being. No way to contact corporate without a lawyer. Bad business!!! Enter at your own risk! Don't get into a contract with them unless you like throwing money away.
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November 2022 by Galen Miler
Alicia is a friendly caring person who is a very accomplished massage practitioner. That’s why she is very popular with clients!
