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March 2024 by Dutch Black
Kathy was great! Explained everything very well and got taxes done quickly. I would highly recommend going through her.
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January 2024 by Tian Prostell
We got our taxes filed with Kevin today and it was a great experience. It was fast and easy. Very professional and kept it fun for us while we waited. Would definitely come back here again next year.
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January 2024 by Theresa Shicky
Kevin, was very helpful, really glad I got him to help me today, would like to have him next year
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January 2024 by Kevin Sellers
Ríe is great. Made the whole process easy and stress free.
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December 2023 by Selina Hicks
Wow is what i say Tib is the best she is one of kind so perfessional so warm i haven't met somone like her in a long time i will not go anywhere else as long as she is there...
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October 2023 by Ricky Rosa
UPDATE* I’ve called the office 4 times to get Jim Johnson’s number. I’d like to file a formal complaint with Jim and BBB. Tih answered the phone finally on the 3rd call and then hung up as soon as she gave me Jim Johnson name as her superior but when I asked for a number she said, “hold on” and then proceeded to hang up. This solidifies how poor the customer service is. Obviously Tih is not taking responsibility for any of this. My appointment was at 5pm and I was being told another person was coming in at my time which is unprofessional for the simple fact I had an appointment at 5pm scheduled. If Tih would have told me to come back at 5pm, I would had no problem, but her lack of awareness when scheduling is not my fault.I had an appointment Friday, October 13th @ 5pm and I was told in two voicemails to come earlier if possible the day prior to my appointment. The day of my appointment I called the surprise location twice and left two voicemails with no call back. As I arrived, Tih who was the tax expert told me to come back at 5:15 due to another client coming to pay his/her fee at 5pm which is poor customer service. Tih got defensive and included her current client into the conversation which again was unprofessional trying to have the client side with her over this matter calling me a liar. I worked customer service all my life at the top tier and this is absolutely trash of service. I’ll be taking my business now to H&R Block where my family goes as they’ve never had an issue in the past 10years. I absolutely baffled at today’s experience.
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May 2023 by Tim Hern
I am editing my review of J.H. Tax Service. I truly believe fair & honest reviews are a great tool for both the business & the customer. If the business cares about what their customer thinks, it will read the reviews and act accordingly to come to a resolution if possible. There are people who want to trash a company for whatever reason. They want something free, not interested in a fair & reasonable conclusion. I can tell you J.H. saw my review and then reached out to me. They listened, we explained both sides, then came to a Fair & Reasonable conclusion. It's good to know J.H. does care about its reputation and will do what is needed to make the customer know they care. My thanks to TIB, (the Suprise, AZ. office manager) for contacting me, listening to me, & coming up with assurance this was something that could have been avoidable, a mistake but very fixable. She has done everything she said she would do. As a Customer, What more could be asked of a Business?
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April 2023 by young
Tib Taing was fantastic. Explained in detail everything we needed to know and beyond. We are glad we met Tib. We will see her next year and many years after.Thank you!
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April 2023 by Dori Lapham
The speed of service was great as always however the price is outrageous. I have been coming for 6 years now and I have the same forms exactly as each year and the price is always skyrocketing. For service 5 star for price and/ or discounts for loyalty 1 star. Unfortunately next year I will seek service elsewhere.
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April 2023 by Richard Ramirez
Sarit was amazing and patient with us! She helped us get our taxes figured out for my fiancé and I and we actually got a refund when we were absolutely not expecting one! We will definitely return!
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April 2023 by Chuck Koenig
Appointment was on time and met with an associate to review documents. I was a little concerned as I worked with 2 associates and the first one did not greet us very personally, and did not look professional. The second associate was very thorough and was very pleasant.
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April 2023 by Joseph Martinez
Kathryn S is an excell tax pro that takes her time to explain, go over the material and get the most refund for my money. She is very helpful, considerate, knowledgeable, and has no problem about checking and rechecking the figures to make sure they are correct. I have gone to her for the past 5 years and she is wonderful. I would highly recommend her.
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April 2023 by Susan Oliver
Making an appointment on line was so easy and he getting text reminders is a great feature. Sarit did our taxes and she was very nice, knowledgeable and efficient. We'll definitely use them again!
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March 2023 by Susan Braun
My husband and I were in shock when our tax preparer told us her fee. We only had to claim… pension, social security, dividends, and a hobby income.For the last few years we had been mailing our taxes back to Minnesota and wanted to simplify. I did my research, and this Jackson Hewitt on Bell Avenue had good reviews. We even got Tib, who was highly recommended. Between many interruptions we were there 3 hours.I knew something was wrong with our hobby form because it was so different from last year and nothing had changed. She had already copied our returns when I pointed it out. She corrected the figures with a savings of around five hundred to us.After all that, their average retirement return costs around 320.00.We were charged 580.00!!!!!And When I asked why she said it was because of AlL her work on the extra form. The one you needed to correct cost us 260.00? Please say you’re joking.I was so mad!! We were having guests for dinner and my husband said you can’t do anything now, try and calm down.Well at least I can warn others. Should have gone to Tax Beacon on Brookside Lane in Surprise AZ. Called them today and the ball park fee was around 230 to 250 for the same amount of forms.Gotta let this go, but man it’s a tough one.
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March 2023 by Billy Conway
I had everything I needed corrected and put in efficient order by a superb agent, and as such, I am a very satisfied client. I would easily recommend Jackson Hewitt tax services to anyone looking to file! ?
