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April 2024 by Jessica Velazquez
I recently had my taxes prepared by Librada Medina at H&R Block, and I wanted to share my experience. This year, the service felt particularly rushed, which was disappointing. Communication was a significant barrier; I struggled to understand her, and she seemed to have difficulty hearing me. Unlike my previous encounters with H&R Block, where tax advisors meticulously walk through each section of the documents and explain different payment options, this appointment lacked that detailed guidance. It felt more like a straightforward process focused on getting signatures rather than ensuring understanding and satisfaction.
I also felt constrained in sharing additional information that might have benefited my tax return. There seemed to be little interest in exploring details that could potentially increase my refund. Consequently, I received the lowest tax return I've ever had, which I can't help but attribute to the rushed service and lack of open communication throughout the process. The experience left me feeling like I didn't receive the full support and expertise I've come to expect from H&R Block.
Would I recommend H&R Block based on this experience? It's tough to say. While I've had positive experiences in the past, this recent visit was underwhelming. I hope this was an isolated incident, but it has made me consider exploring other tax preparation services in the future.
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April 2024 by zackary frame
Information did not seem to be entered correctly and it was not explained why certain deductions could not be used. I tried to explain that it was entered incorrectly when comparing to last year and I was told I was wrong and just hurried out by the tax professional. The front desk clerk, Fran asked to be called and double check it. I was livid at the moment and chose not to. I may return for a second opinion.
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March 2024 by Travis Rogers
Nice people, front desk lady was nice. Just wish they knew what they were doing. Somehow managed to owe thousands more than last year even though nothing changed. The lady didn’t even know how to navigate the application properly and I’m not a tax “pro” but I saw multiple things that I know was done wrong. Definitely will not be coming back here or recommending them to anybody.
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February 2024 by Kristi Royer
No stars was the worst experience
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February 2024 by Troy Barnes
Been doing business with H&R Block since 2006 and they have always been very professional and knowledgeable.
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February 2024 by adam rily
Talked to a lady named Fran who claimed to be the owner when I asked for her supervisor. She refused to help me or make an appointment for me after explaining to her that I tried turbo tax and some other website but was getting conflicting information and wanted the best return. She told me that they don't want to help people to get the best possible return. I'll be calling corporate to...
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February 2024 by Katherine Maldonado
Margo was the best! Will definitely come back just to see her!
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December 2023 by lashelle Robertson
The man that helped my husband and I was very rude and impatient plus he spoke to loudly with our personal information not happy at all
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August 2023 by reggie umuolo
Margo!!!!
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May 2023 by judy kennedy
Lisa went above and beyond what a great person. Thank you Lisa!!!
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March 2023 by TJ Orlandini
Richard was extremely knowledgeble, friendly and professional.
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February 2023 by Tom Young
Margo Talley was the best talked and laughed the whole time
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August 2022 by Sue S
Debra Nance is very informative and friendly.
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August 2022 by Steve CASTELLETTI
Your associates very knowledgeable and professional
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August 2022 by Judith Thibault
great service, The person who checked me in was great
