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March 2024 by Kim Possible
Surprise Hand & Stone is hands down the best location for massages. Service is unbelievable with amazing and friendly team members like Breanna and Izabelle. Massage therapist Alfredo is the best! Able to work out all the knots and tension from everyday stress. I always walk out feeling relaxed and back to myself!
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March 2024 by Chris Golob
Everyone here is wonderful and this time I had the pleasure of having Bobby work on me. I just finished up with a one week long Softball Tournament , and could barely even walk by the time I would get up in the morning. Bobby worked me over for an hour and his magic hands made me feel like a new person. I already booked another two hour appointment with him for next Friday to make sure everything is taken care of. Annawas at the front desk and checked me out, and was just as professional and courteous and personable as one could be. She’s a wonderful addition to this Hand & Stone.
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March 2024 by Jared Robertson
Surina at the front desk was extremely helpful and professional and then I got a great massage from Mia who was able to get rid of some major tension I had going on in my spine. I would highly recommend.
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March 2024 by LEONA O'DONNELL
So so disappointed with my facial at Hand and Stone in Surprise Arizona. Had such high expectations. The therapist started with a salicylic cleanser which she applied to my face. When asked why she was not applying cleanser to my neck and décolleté, her response was “it’s against company policy”She then massaged the same cleanser onto my eyelids! Not only is this dangerous but also against all internationally known training standards. YOU DO NOT MASSAGE ANYTHING ONTO YOUR EYELIDS. When asked why she was doing this her response was “yes I agree during my training I was told the same thing, but it’s company policy”The steamer used was broken and had to be moved around while she leaned over awkwardly trying to continue with the treatment, eating into my already very overpriced facial. I booked for a 50 min facial at a promo rate of $80 any recommendations are added at $50! Company policy! But no extra time is added to your treatment. I added microdermabrasion but the treatment was still 50 mins. So what didn’t I have??I mentioned all of these issues at reception only to receive a “sorry about that” and a moisturiser sample. To be honest I did consider stopping the treatment after the eye cleanse which I asked her to remove immediately, but decided to continue, stupidly. I’m a trained therapist from the UK and wanted to experience a facial in US … not impressed at all wish I hadn’t bothered?
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March 2024 by Big Dave
Wonderful experience, especially with Nicole. She's a powerhouse and knows how to push hard enough to get relief, but tender enough to genuinely relax. Signed up because of her and Spa Manager made it too good to pass up. I call her Mighty Mouse! And Nina at the front desk is awesome.
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March 2024 by Diane Argentino
Bobby was awesome really targets the areas of my concern. Front house staff very friendly and professional.
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March 2024 by DANA MOYER
I would give it more stars, but it's a lot of high pressure sales.The massages are good but expensive. They charge a little bit more than the going rate and it's only a fifty minute massage. The misuses are wonderful.
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March 2024 by Angie Mendez
Roxanne was amazing! She provided newer services that will help me in the future! Thanks Roxanne!!!
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January 2024 by Claire Rhodes
Netty is the best masseuse. Today I went in with so much pain with a trapped nerve causing pain when I walked and slept. She is so good at what she does, she honed in and worked on my leg. I left feeling so much better thanks to her. I do like the whole atmosphere and energy at this establishment, happy to be a client.
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January 2024 by Audra Kirby
Seth was AWESOME! He worked great with my back pain and made me feel wonderful
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January 2024 by Kimberly Rawe
Nettie is amazing!
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January 2024 by Julie Margason
Nunu was amazing!!
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January 2024 by Courtney Shea
Ronetta is absolutely amazing! I look forward to seeing her every month! She is an amazing massage therapist and she is a kind and caring human being!
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January 2024 by Mary McCall
I absolutely love Alfredo. He is very thorough and attentive to exactly what I need. He is one of the best massage therapist I’ve ever had. Surina is as so helpful and the team is so professional and pleasant! I love this place! Very highly recommended!!
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January 2024 by Inez Way
NuNu is fantastic and helped so much with my pain.
