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October 2023 by Simone A.
Most of the employees here are great. Friendly, appropriate, and kind. Unfortunately, Al isn't one of them. He works at the self-checkout lane in the mornings. I came in with my earbuds in, enjoying my morning listening to music and shopping. I went to check out my items. I saw this creep of a man eyeing me. I continued to checkout. He crept closer to me, staring. I continued checking out. When he came up to me on my right, unprompted, facing me, I stuck out my hand and arm to signal to him not to come any closer. I saw him doing all of these things in my peripherary. I then accidentally pressed the "large item button" after creepo did his lonely man slither around me. I clearly had no large items, was checking out perfectly fine on my own, and made zero eye contact with him. But he wasn't giving up. This pathetic, aggressive mess of a man moved to my left, and decided to stand between me and my groceries I had already bagged. He started talking in my face. I had to take my earbuds out to hear what this weird and inappropriate attention seeker wanted. He looked very proud of himself as he said, "So I'm making sure you don't need help". I said nothing and gathered my bags. I asked some lady associates to please call for a manager. Date rape Al smugly told the ladies to call Kristine, the grocery manager. She came up front. She was very kind. I explained what had occurred and asked her to please have Al's manager coach him on correcting his unsettling and strange behavior. I'm depending on Fry's to help this molesty menance curb his aggressive and unnecessary conduct. Thank you for reading this.
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August 2023 by Jen G.
had a very unsettling experience this morning Fry's Food Stores at Reems and Bell Rd in Surprise. I normally shop there and I noticed over the last few months the quality of produce has gone down to the point where I've seen produce with mold on it being sold in the store. I've brought this up to the produce dept a few times only to be told they would remedy the issue. Last week, I went to purchase a bad of lemons and was dusted in the face with mold that had been growing on the lemons and settled into the bottom of the bag. Having been sick from mold exposure in the past, this is something I take very seriously. They have were out of seeded melons earlier in the week, so today I went to check and they had a full bin of melons but they were rotten and leaking juice all over the bin with a smell of fermented food. I went to grab one and it was swishy. The bin next to it had seedless watermelons with mold growing on them. As I saw the gentlemen working in produce, I brought it up to him and let him know this is not the first time I've seen this. He immediately became rude and hostile told me I didn't have to buy it, that it wasn't his f****** problem. When I tried to ask for his name he flipped his name tag over and kicked me and my service dog out of the store. I tried to find a manger but there was not one there yet so I left and called the corporate office and the health department to open a case. Remember the food industry is just that... an industry and they could care less about the well-being of their customers so long as their bottom dollar isn't affected. Pay attention and don't be afraid to speak out when something isn't right. The way big chain stores operate can be dangerous to the community when they're overlooking the well-being of their customers.
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July 2023 by William L.
I would like to thank Frys for hiring AL 1 of the most polite, friendly, and helpful. No matted what day he's working always customer friendly. Thank your for hiring a Amazing guy at quick check out .
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July 2023 by Julie L.
Tried calling many times to get pricing on cakes. No one ever answered the bakery department. called 4 times threw out the day. One the last call they told me they were already closed. And it was only 4pm. I asked the girl if there was anyone who could just give me pricing information cause I had been calling all day and couldn't get anyone to answer the phone. She said no when I asked her what time does that department close she said 7pm. I reminded her it was only 4pm so why isn't there anyone available. She just said cause we don't have anyone. I asked if there was any way she could just get my number and have someone call me when available. Again she said no didn't even try to help sounded like she could care less. So disappointed with the customer service. Shows how much they care for there customers.
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March 2023 by Brandon B.
I'm sorry but is Fry's the only store that don't accept Apple Pay or are they really that behind? I'm a local worker and I don't carry cash or anything while I'm working or leave anything inside open vehicles. But you guys definitely lost a customer. Because I came in hungry and they don't accept Apple Pay? Really? Go to Safeway and they will have everything you need :) The food looks good here.
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December 2022 by Jessica S.
I really like this Fry's. I don't visit this location often as it isn't the closest. I do find myself coming here when I can't find something elsewhere. Today was no exception. I needed to pick up some gluten free pretzels for my mom. She likes making Christmas treats with them for her friends. You know like the white chocolate and MNMs on top. And the caramel with a pecan? All the stores online our area were out of them including the Fry's by me. The Inventory on their app is more inaccurate than other stores. I tried the Fry's by me with no luck so I called this location. Millie was so thoughtful to take the time to confirm they were there. I swung in amd pick them up. Busy location, smaller and a tiny bit more dated then other locations. I appreciate the employees.
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December 2022 by Jeffrey “JP” Joyce
Stopped for gas,they actually had window squeegee that weren't falling apart and the washing fluid was clean,as well as paper towels in the bin.
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October 2022 by Jennifer K.
There are endless options for shopping in the heart of Surprise. I am so extremely thankful to go into Fry's one day and learn of their selection and their customer service. They are officially now my grocery store. On one occasion, I had a specific ingredients list that I needed to get which included fine steak from the butcher department as well as fresh tuna. Specific vegetables and fruit and cheese. On that occasion I had help from various employees to get me exactly what I needed. They have flowers and balloons and cards, their bakery is on time and courteous. They have human cashier lanes that are always open. They have a gas station with great pricing. Everybody is so nice. I just appreciate their extensive ingredient selection there as well as the perks of being able to throw a quick party for somebody. And all of their staff has been supremely courteous and helpful. See you once or twice a week!
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May 2022 by Dallas W.
This is the third time I have gone to this pharmacy and my prescription not be ready. This time I even called and the automated system stated it would be ready no later the noon yesterday. Well that was not the case. Additionally the man behind the counter was rude and quick to point out to the man behind me that they close for lunch at one and he would be the last person as it was approx 1:05. Not sure why there are three people staffed back there and they can't rotate lunches, I assume it has something to do with one pharmacist. Needless to say I will likely be looking for a different pharmacy. The two stars is for the delicious strawberries and cream frap I got from the starbucks inside.
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May 2022 by azdesertdog
It is a convenient location. Can be crazy busy. Pack your patience.
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March 2022 by Daniel Jovanovich
Really need to clean the fuel pumps especially the diesel pumps....
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February 2022 by Cliff K.
One thing I always look for in a grocery store is this it clean? the store was very clean. The other thing is the staff, the staff were very friendly and helpful and they were all wearing masks. I would recommend getting the VIP card that gives you a discount when you scan some of your items. They were working on making sure everything looked well stocked and orderly. The vegetables seem to be plentiful and for a typical family grocery store that seemed like they had a fair selection of organic items. They also had grass-fed beef and bacon that was uncured. They also have some individually prepped items which are good for a senior that may want to not have to prepare everything. They even have some Frozen organic items which were particularly of interest to me. They had the typical selection of soda pop but with the added twist of having individual sodas available that were made with cane sugar that I enjoy. I've been when it's been crowded and not crowded and the line through the checkout area has always been fast. It's a complete grocery store with about everything that you could want.
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September 2021 by Natalie P.
Pretty good location! I enjoy shopping here for my gluten free needs. Customer service here has been pretty good too! When I lived in Surprise, I was a few streets away from this location and it was my go to spot for groceries. They have very fresh produce which is always appreciated.
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July 2021 by Roni S.
This review is regarding Frys Pharmacy in Sun City West, AZ. Today a staff member screwed up...the pharmacist took the window...a simple "I'm sorry" would have sufficed but this woman decided to argue,scold & lecture me instead. I asked her to please give me my medicine,I am sick but she wouldn't...made me sit in +107degree heat til she was done with her rant. She had absolutely NO COMPASSION for a sick person, she even got mad when I rolled my window up to try to escape the heat! And what part of her rant I missed when the window was up she repeated!! I've never been treated so rudely & will move my rx's to another company ASAP.
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May 2021 by Trinity Gamrak
This is the gas station I use the most , but sometimes the employees are useless tbh :)
