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August 2023 by Christopher Murphy
Suffered too long with my EOS membership. Cancelled EOS and joined Esporta. Wish I did this a year ago. Of course EOS has to bleed you on your way out the door and charges anyone that cancels another month which is nothing less than punitive.
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August 2023 by Charlie Parker
Thank you Jordan a nice young man at the front desk. He was very helpful in locating a lost item that I had misplaced at the gym. I do find the entire group of staff members to be very pleasant and helpful. All should be applauded. thank you everyone for a niece gym environment.
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August 2023 by George Haslerig III
I'm not rating the facility as a whole, nor am I rating the staff in it's entirety. I'm simply reading Belinda.At best, piss-poor customer service at least on our specific phone call. Belinda if you're going to cash the payroll check at least do the job that they're paying you for. I don't believe that that job description includes over talking customers when they're asking questions, deliberately not ask answering the questions that you're being asked, and insisting on making points irrelevant to the specific conversation at the time that the call was made. Your sense of entitlement that you can speak to a paying customer in any fashion that you deem fit is a horrible reflection on what I believe to be a pretty decent establishment. Your addition as a member to the staffing is unfortunate for Steve (the manager,) whether he knows it or not. Based on encounter of you in your role, I personally think you're "just lucky" to have the position at all. As we all know, even barely average help is extremely hard to find. That said, Belinda you fit the employment market very well. Nonetheless. I wish we could have had a better exchange in our dialogue when I called to ask if your gymnasium was busy. Seems like a reasonable question before making a drive to the venue, and then having to turn right around due to being crowded. I will explore your response further with the corporate office to verify if it's against corporate policy for you to state to a patron whether or not your establishment is "very busy" with other patrons such as myself. Nonetheless, good luck and best wishes.
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August 2023 by Jim A.
Gone downhill over past couple years, both employees and clientele. Too many kids and youngsters who spend too much time on their phones and are in the way, holding up workouts of people who are there to actually workout. Getting rid of basketball court would help.Use to be 24 hours but after the pandemic they don’t open until 8am on weekends, should be 6am for many people to get workouts done instead of it being packed by 830 - always constant flow of new employees, which is more social time amongst themselves than actual work. None of the so called trainers actually look like they could, or should be training anyone.Wish they’d get back to pre- pandemic standards,
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August 2023 by Robert Garcia
We were working out in the fitness room listening to music , this lady in this picture who claims to be an employee not wearing an Esporta uniform or Esporta shirt tells us that we can't use the music machine that literally says sign in as guest . Then she comes and puts her own music .
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June 2023 by Daniel Feltner
The custodial engineer takes his job more seriously than any I’ve ever seen at a gym. Dude is always working and pays attention to details most don’t. Noticed and respected??
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June 2023 by Joe Cohen
I travel a lot for work and when I am in Phoenix I drive 12 minutes out of my way passing other gyms a long the way to hit this one. The gym floors are some of the cleanest I have ever seen. The equipment is always clean and not broken down even the plates and dumbbells appear to be getting dusted nightly. The amenities are nice too the sauna is set to a high temperature and the pool is always in good condition if I was a Arizona resident this would be my go to gym and I wouldn't even be writing this review because I wouldn't want others to find about it
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April 2023 by Smash Adam's
Been coming here for years, the front desk girls are awesome. The management crew is terrible. Head guy in charge is definitely a racist and a narcissist. Typical for a head guy. Don’t recommend this one. Cancelling virtually impossible and cooperate could care less as long as their pockets are filled. Go to a small gym you’ll be approached more.
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April 2023 by Chris Perez
I thought they didn't allow lil kids to be in the basketball court..too many lil kids just messing around in here..it's why I left mountainside fitness...also doesn't seem like they clean the courts all that often..I keep seeing the same blood spot on the wall padding so a while now
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March 2023 by Nolan H.
You can not have a normal bag in this gym they said they will cancel my membership if I dont bring a certain bag. They harassed me many times. esporta
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March 2023 by Danielle Woods
I really like this location, it is big and there is lots of equipment and it is new and clean. I also like the lighting, it is not super bright.
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February 2023 by Allan P.
So esporta made this rule you can't bring gym bag packs anymore I just thought the reason was silly, I mean I'm a hooper I keep my ball and basketball shoes, pump inside my bag pack I'm not going to carry all that stuff on my hands that's insane... come on! They can't even keep the gym clean floor is slippery, ugly balls are everywhere, and they do not mop the floor so dusty!
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January 2023 by Holly D.
I love this gym! It's always clean and the staff is always welcoming and friendly. Steve, the front desk manager does a great job. The air circulation is good and all the equipment is well maintained. It never feels hot or stuffy and usually smells fresh and clean! I have never used personal training sessions so I can't comment on that part of the business. I've been a member for over a year and the experience has been a positive one. I look forward to the time I spend here as it's always a relaxing and enjoyable part of my day!
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January 2023 by Ynna Mendoza
My favorite gym in Surprise! They do not pressure you at all, unlike their competitors. The trainers I've met were all nice and not intimidating, the only place I've ever felt comfortable signing up to pay for training sessions. The gym is big enough for their clientele, I'm never waiting for a machine or felt like people are just hanging out for no reason. If you're tired of your gym, I'd switch here. I never regretted getting my membership here.
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January 2023 by Rosalina
Grace is always a warm welcoming face to my gym day! The gym is always clean and has great features for those who take fitness seriously. I'm glad they cleaned house for some of their more aggressive employees!I feel comfortable to get a good workout in everytime we go!
