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January 2024 by Aaron Branch
My wife has been with Desert Financial for 17 years. I've been with them for ~12. I have never enjoyed their clunky online banking but anytime we had to go into the bank it was a decent experience (Goodyear location). We've been going to this location for just shy of 2 years now and its been terrible from the start but today was the last straw. I needed help transferring money to an external account and the teller I was working with refused to help me saying they were too busy (3 people in line behind me) and that she was the only front end teller (both other bankers supporting with the line) so she couldn't do it. I had already mentioned a few times how urgent the issue was and the teller decided to assume she knew my schedule and availability and provide "advice" that simply escalated the situation.Bottom line - this branch location is a joke. They have never cared about truly supporting their clients needs and when presented with an opportunity to really impact my day positively wound up doing the worst possible job and refused to help me and referred me to the 800 number. You couldn't have written it any bigger that you don't value me and my wife as a customer and after today we'll happily be taking our nearly 2 decades of business elsewhere.
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October 2023 by Timex
WORST BANK EVER, DONT BANK HERE!!!
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July 2023 by Tonia Singletary
We’ve been banking with Desert Financial for years and recently been wanting to switch to a different bank. I haven’t loved the new tellers in quite some time. This branch specifically is SLOOOOOW. Waiting in line for 30 min with only a handful of people ahead of you is ridiculous, BOTH times my husband and I have had to have new debit cards replaced they’ve set them up to come out of the WRONG account. Taking a somewhat large sum of money out is an absolute hassle!
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June 2023 by LaDarl Washington
This branch is awesome, they are the best in bunch I must say. I’ve been on both ends of the totem pole and they treated me like the President always. My family my wife everyone I associate with always has great words to say about this place including my customers that I sell cars to as well. This little box and time doesn’t allow me to put everything I want to put but it’s countless the times they have been there and boosted me when I felt alone fighting the fight on poverty. As a man working to take care of a huge family in an area where in not from with no connections, it helps to have an idea of resource when you don’t have it. This place makes me feel I have a fighting chance and the right brains to back me up and not make the wrong financial move. All the ladies in that location, Stephanie, Tawanna, Denise, Jamie, those are my All Stars rooting me on. With out overstepping their boundaries they make sure I’m good and my family is too. Forever grateful for them. Always. Raises and vacation for them all
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April 2023 by Cecillia Pastrano
The banker Denise was friendly, Knowledgeable, Fast, Courteous and Helpful. I would highly recommend
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March 2023 by Amy Perry
I opened up an account today at Desert Financial Credit Union and it was such a pleasure to deal with Tawanna Moore. She made the process so easy and enjoyable. Her patience and knowledge were instrumental in completing the transaction. I am glad Tawanna is an employee of Desert Financial and I look forward to working with her in the future.
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December 2022 by Abraham Morales
Very disappointing experience.Went in to this branch because they've always been able to notarize car titles for me. Now i come to find out that they charge to do so. The branch manager Denise billups told the new hire that they started charging as of 2022 but I had the service done 2 times in 2022 prior to today and they never charged me.
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November 2022 by Nathan Melton
I visited Desert Financial to get pre-approved for a car loan and Jammie Harvey was amazing. She surpassed all my expectations. I would highly recommend Jammie Harvey to anyone looking to get a similar service.
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November 2022 by Cory Huscha
Amazing staff ! Tawanna was swift accurate and prepared. She answered all of my questions and finished getting my account setup in a timely fashion. 5/5 would recommend :) Thankyou Desert Financial !
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October 2022 by KATHERINE KELLOGG
I'm absolutely shocked with how easy opening an account is and I received my debit card same day .. not a temporary card, they printed my card with my design of choice with my name on it. Tawanna and Stephanie in the branch are very professional and it was an absolute pleasure openingup my accounts, and so fast too. I called and opened the accounts over the phone and customer service is sooo nice to talk to, then told me what branch to go to and sign my documentsat, same day too, no appointments or waiting.. and I will never bank with anyone except Desert Financial again. Thank you for the pleasent experience. You showed me what banking is supposed to be like. All the other banks need to step up their game. Desert Financial is the best!! Thanks again. ??
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August 2022 by Chris & Aimee Whited
Our family has been long time members of Desert Financial and have always been pleased with the service (the location in Fry's Marketplace). We inquired about a small auto loan for our daughter to experience this process and Connie H. was so helpful and she took the opportunity to educate our daughter on some life skills along the way. She was kind and courteous and kept the process running smoothly from the application to the closing. Thank you Connie for making this a pleasant experience for our family. Highly recommend!!
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May 2022 by Cortney Guilford
Sydney made our experience easy and seamless. She was very personable, friendly and made us feel very comfortable during the whole process.
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April 2022 by Remy Clermont
Sydney helped me to connect all my accounts to make life easier. Even when my other bank was not cooperating she took the time to make it work. She went way beyond the call of duty and fixed the issue. She was VERY patient and helpful. Thank you!
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March 2022 by Aida S
I usually never do any reviews but I gotta say Connie H. Helped my daughter open up a bank account and help her get her first auto loan which it was a piece of cake. (Of course having all the requirements my daughter needed) She is very attentive, communicative and very informative. Will be definitely keep coming back to this branch. ??
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March 2022 by Julie Makowski
Connie was an amazing help to us through our loan process. She was prompt with follow up, getting our documents submitted quickly, and providing us with updates. We are more than pleased with Connie and Desert Financial. Highly recommend.
