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January 2024 by Jordyn S.
I have been so happy since switching to CS banking and very pleased with how easy it was to do so. The last couple of times I have been there Jeremy has been the best of help and I have never had a problem when I am there. He really makes me feel comfortable in my choices and is always very very helpful. Thank you Jeremy.
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December 2023 by Terrence M.
Condescending losers lost my business. I have no confidence, Zero, in their customer service skills or banking knowledge!
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August 2023 by paul silverfox
Very good service from brand new employee Hussein. Also, I appreciate all the help Jeremy provides.
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August 2023 by Dustin Drudge
This location is Amazing! Jeremy Damian our personal banker is always great to work with.
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August 2023 by Brevin Lugo
Kimberly did an amazing job opening my new savings account. best credit union!!
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July 2023 by Rita B
I always get great service when I come in. Kayla helped me yesterday 7/17/23. She was very efficient and helpful getting my function processed. Would recommend Copper State for banking needs. Kayla was so helpful.
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July 2023 by Cindy Campbell
I became a new member via the Surprise branch recently. I was greeted with a friendly, welcoming smile from the Teller, Kayla. Kimberly assisted me with the account process. She was cordial, personable and professional; top notch customer service from both ladies. I look forward to being a lifelong customer!
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July 2023 by Breanna Egan
Horrible experience with Copper State. I can never login to my account, it's always saying my information isn't correct (even when I saved the new password in my computer so it auto-populated next time). They kept taking money from my account as punishment for not being active (because I could never login). Thankfully I only ever deposited $100 with them, but I'm not one to scoff at any amount of money, I needed all of that. They send a lot of spam emails. Now, I got a notice from them in the mail that says my account is going to be considered abandoned and my funds transferred to the state (I'm surprised I eve have any left in the account) if I don't either, complete a transaction in my account or mail them a signed form along with my drivers license (no way to option #2). So I try to sign in, with my pre-saved information and it's saying not correct. So I try to do forgot password and forgot username (just trying to get access some way) and it says there is no recognized account with my personal information (SSN, zip code, etc). So I guess at this point the big bad bank wins, give whatever few dollars I have left to the state because I've "abandoned my account."
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July 2023 by Jaden Lugo
Jeremey was very helpful setting up my business account. They always take care of issues right away
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July 2023 by Padraic Farney
I have banked with Deer Valley/Copper State for almost 14 years now. They are incredibly helpful and understanding. There are always smiling faces when you go into the branch. Kayla is a newer teller, but every time I’ve spoken with her she is polite, responsive, and efficient. I appreciate when she lets me know what is going on and then she processes my transactions correctly. It lets me know that even being “newer” she has received excellent training. I highly recommend this Financial Institution!
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July 2023 by Robyn Ross
Unfortunately, after enjoying more than 30 wonderful years as a customer at Deer Valley Credit Union, it seems that I will need to seek out a new bank. The concept of customer service appears to be nonexistent here. Erika, who I believe is the branch manager, lacks an understanding of customer service and fails to support long-standing customers or address their concerns. I didn't think my request was anything out of the ordinary. A simple acknowledgment that they would accommodate me one last time, but inform me of their policy change after the transition, would have been sufficient (a basic principle of customer service). Since transitioning to Copper State, every aspect of customer centric banking has declined. I strongly advise against banking at this institution.
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April 2023 by Creative Aces
Jeremy D was so nice today helping us. The lobby is modern, well designed, with great decor. Would recommend.
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March 2023 by Tamra K.
Jeremy and the Surprise team far exceeded excellence to me and my family. Jeremy truly demonstrates concern and compassion to my needs and immediately follows through providing me the answers and the directions I needed. THANK YOU Jeremy and the Surprise team - you deserve a 100 star review!!!!!
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March 2023 by Erica Spence
I like the bank in general and I get my paycheck a day early. Their cash back rewards are awesome too. My only BIG complaint is the customer service. I send messages on the secure site when logged in and I can never get responses. When I'm at work I can't make personal calls so I send messages on there and it's upsetting that I can't get responses.
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January 2023 by Edith Madrid
Gabe Chacon used to be at the Goodyear location and he always took care of me and always happy .I called on him to do a loan for me and he done a tremendous job along with Lori and Jacque. This is the dream team and they made this happen for me.Thanks to all of you and you are all assets to this company.Edith Madrid
